Help with Speed Test

[!x!dude!x!2]

How can i make this better. I need help. I can't deal with this anymore
http://i.imgur.com/nNrt4Kl.png

[xxMATTGxx]

Upgrade your package with your broadband provider?

[Calum0812]

Upgrade your package with your broadband provider?
Or move home :)

[Futz]

only play with lan friends

[scottish]

What's your current package from ISP?
Are you using wireless?

[!x!dude!x!2]

Upgrade your package with your broadband provider?

we changed companies because they last one we had was terrible


What's your current package from ISP?
Are you using wireless?

High speed internet. and ya i'm on wireless. I'm in my room and the internet box is down in the basement

[scottish]

What does that package entail...

what download/upload do they advertise as being sold?

[!x!dude!x!2]

What does that package entail...

what download/upload do they advertise as being sold?

Erm not sure! . I can ask my mom when she gets home

[Meanies]

we changed companies because they last one we had was terrible



High speed internet. and ya i'm on wireless. I'm in my room and the internet box is down in the basement

i'm not a computer genius but perhaps the fact that the router is in basement might be a problem..

[!x!dude!x!2]

i'm not a computer genius but perhaps the fact that the router is in basement might be a problem..

we asked them to move it and they wanted to charge us 99$. I told them they can shove it and they said that you can buy an antenna for it . so we did and it didn't help at all

[!x!dude!x!2]

What does that package entail...

what download/upload do they advertise as being sold?

Hey Scottish i was on my internet companies website and i say this

With Bell Fibe Internet, you enjoy blazing-fast speeds of up to
50 Mbps.1 And in neighbourhoods where fibre optics is delivered directly to the home, you get even faster speeds: up to 175 Mbps for both download and upload.

Is it worth it ?

[Sian]

as long as you have a telephone connection higher in the house you should be able to move the router yourself?

but yeh, routers need to be as high up as they can really... and away from the telephone etc.

[!x!dude!x!2]

as long as you have a telephone connection higher in the house you should be able to move the router yourself?

but yeh, routers need to be as high up as they can really... and away from the telephone etc.

See that's the problem i dont even understand what the guy was saying when we asked him to move it. he said that we needed a new jack put it . but he could have done it himself and he didn't want to.

[Drunq]

Srsly you are wingin about 5mbs i get near 3 on a good day :( i wont upgrade until contracts over

Sent from my GT-S5830i using Tapatalk 2

[!x!dude!x!2]

Srsly you are wingin about 5mbs i get near 3 on a good day :( i wont upgrade until contracts over

Sent from my GT-S5830i using Tapatalk 2

I use to have 15-20mbs and 5-6 for upload

[Drunq]

I use to have 15-20mbs and 5-6 for upload

well you are in america :P

[peteyt]

Does only Fibre need a master socket or do some normal broadband need it? I used to have my router in my room but now I'm with BT Infinity we have to have it in the living room as apparently it will only run properly from a master socket and not from an extension. If it's just normal broadband you might just be able to move the router. If you can get fibre it might be worth it to. Fibre depends on if your area supports it and your speed depends on how close you are to your telephone cabinet (the little boxes you see on some streets). I get around 60mb with BT.

You might also want to consider getting a powerline adapter as they are often more reliable than wireless. Basically a powerline adapter uses your electricity power lines in your house which means you can in a sense wire things up without having to wire anything up if you follow me. Basically you need a pair - one plugs into a wall socket with a ethernet cable going from the adapter to your router, with another going from a socket in your room to your pc. Obviously that depends if you're using a pc or a laptop - most laptops do have ethernet ports but if your having to plug it in then you're loosing the portability laptops offer

[lRhyss]

http://www.speedtest.net/result/3510034024.png

this is me on a good day, think yourself lucky, we're usually at 2/3 mb/s

[!x!dude!x!2]

well you are in america :P

I'm canadian


Does only Fibre need a master socket or do some normal broadband need it? I used to have my router in my room but now I'm with BT Infinity we have to have it in the living room as apparently it will only run properly from a master socket and not from an extension. If it's just normal broadband you might just be able to move the router. If you can get fibre it might be worth it to. Fibre depends on if your area supports it and your speed depends on how close you are to your telephone cabinet (the little boxes you see on some streets). I get around 60mb with BT.

You might also want to consider getting a powerline adapter as they are often more reliable than wireless. Basically a powerline adapter uses your electricity power lines in your house which means you can in a sense wire things up without having to wire anything up if you follow me. Basically you need a pair - one plugs into a wall socket with a ethernet cable going from the adapter to your router, with another going from a socket in your room to your pc. Obviously that depends if you're using a pc or a laptop - most laptops do have ethernet ports but if your having to plug it in then you're loosing the portability laptops offer
Ya i talked to my mom about and shes thinking of getting the package that I posted just to see if its better. Powerline adapter Idea think sounds like I good idea and I'm going to look into it. Thanks for the help


http://www.speedtest.net/result/3510034024.png

this is me on a good day, think yourself lucky, we're usually at 2/3 mb/s

Omg I would cry and I don't even think my computer would run anymore :P

[lRhyss]

I'm canadian


Ya i talked to my mom about and shes thinking of getting the package that I posted just to see if its better. Powerline adapter Idea think sounds like I good idea and I'm going to look into it. Thanks for the help



Omg I would cry and I don't even think my computer would run anymore :P

At the moment I'm finding hard to buffer a 240p yt video

[Kardan]

Just for reference, what is a decent internet speed these days? For the UK anyway.

[!x!dude!x!2]

At the moment I'm finding hard to buffer a 240p yt video

Oh i was having that issue also for a bit. With my old internet company there was a certain time ( Pretty sure it was 10pm) the internet just got so terrible. you would be disconnecting every 5 minutes. But it ended that it would be all around the clock and i got fed up with it after a couple of months so i told my mom and she finally switched companies. This company isn't so bad with the disconnecting. But it's really slow

[lRhyss]

Just for reference, what is a decent internet speed these days? For the UK anyway.

36+ I think

[akeel$]

v. fab

Edited by Jordan (Forum Moderator): Please do not post pointlessly

[Jack!]

In the UK I believe I average is around 20MB, average user would never need more than that.

[HarrySX]

Just for reference, what is a decent internet speed these days? For the UK anyway.

8MB

70MB+ fibre

[Firehorse]

Before you go upgrading your package you should try and find what is causing the problem or you might just end up wasting a lot of money.

Firstly, find out what your current package actually is. I'm assuming at those speeds you're using ADSL.

Secondly, plug a laptop directly into your router with an Ethernet cable to determine the speed that is actually being delivered to the premises. A speed test over a wireless connection is not representative of the actual speed that is delivered to the premises.

If you run a speed test via Ethernet cable and find you have a significantly better result then do not look for a better package. If your speed test result is significantly less than the package you pay for with your ISP (50% of the expected speed or less would generally be unacceptable for ADSL, but it really depends how far away from the telephone exchange you are) then call them up and complain.

If your package is just generally too slow, see what options there are to upgrade to. The easiest upgrade would be a FTTC VDSL connection as it will be delivered in the same way your ADSL connection is. Your wired speeds on a VDSL would be around 74/18Mbps if you're reasonably near the cabinet. Depending on what's available in your area you may also have providers who offer FTTC over cable which would be similar to VDSL but not delivered through the phone line, or FTTP which would remove all speed degradation over distance but would be very costly. Unless you're actually using Ethernet cables or you have more than 3 people streaming video at once it would be pointless to pay for more than 30Mbits of bandwidth as you'll never see that speed achieved over wireless (unless you're using wireless N/AC and close to the WAP).

If you run a speed test via Ethernet cable and find your results are not significantly better then it is an inefficiency with your local network. A power line adaptor might help IF your whole house runs on one ring main. My recommendation in this case would be to run an Ethernet cable from your router up to the top floor and setup a wireless access point there. The more matter there is between your laptop and the WAP, the more degraded the wireless network will be.

[!x!dude!x!2]

Before you go upgrading your package you should try and find what is causing the problem or you might just end up wasting a lot of money.

Firstly, find out what your current package actually is. I'm assuming at those speeds you're using ADSL.

Secondly, plug a laptop directly into your router with an Ethernet cable to determine the speed that is actually being delivered to the premises. A speed test over a wireless connection is not representative of the actual speed that is delivered to the premises.

If you run a speed test via Ethernet cable and find you have a significantly better result then do not look for a better package. If your speed test result is significantly less than the package you pay for with your ISP (50% of the expected speed or less would generally be unacceptable for ADSL, but it really depends how far away from the telephone exchange you are) then call them up and complain.

If your package is just generally too slow, see what options there are to upgrade to. The easiest upgrade would be a FTTC VDSL connection as it will be delivered in the same way your ADSL connection is. Your wired speeds on a VDSL would be around 74/18Mbps if you're reasonably near the cabinet. Depending on what's available in your area you may also have providers who offer FTTC over cable which would be similar to VDSL but not delivered through the phone line, or FTTP which would remove all speed degradation over distance but would be very costly. Unless you're actually using Ethernet cables or you have more than 3 people streaming video at once it would be pointless to pay for more than 30Mbits of bandwidth as you'll never see that speed achieved over wireless (unless you're using wireless N/AC and close to the WAP).

If you run a speed test via Ethernet cable and find your results are not significantly better then it is an inefficiency with your local network. A power line adaptor might help IF your whole house runs on one ring main. My recommendation in this case would be to run an Ethernet cable from your router up to the top floor and setup a wireless access point there. The more matter there is between your laptop and the WAP, the more degraded the wireless network will be.

My mom had another tech come in and he wasn't lazy and he moved the internet box to the second which is right below me.
I am currently having no problems. I just got a speed test and I got this.
http://i.imgur.com/rQlLDic.png
It's a bit of a difference but I'm not having anymore problems so life is great :)

[Firehorse]

My mom had another tech come in and he wasn't lazy and he moved the internet box to the second which is right below me.
I am currently having no problems. I just got a speed test and I got this.
http://i.imgur.com/rQlLDic.png
It's a bit of a difference but I'm not having anymore problems so life is great :)

But you just posted a worse result than you did in the opening post...??

[!x!dude!x!2]

But you just posted a worse result than you did in the opening post...??

I don't even understand anymore tbh. it was in the basement and i had bad connection but the speed test was better than the one i just took yet i have better connection :(

[Firehorse]

I don't even understand anymore tbh. it was in the basement and i had bad connection but the speed test was better than the one i just took yet i have better connection :(

Being nearer to the router is probably giving you a more stable connection overall, which wouldn't necessarily be shown by the end result of the speed test.

[:Markster:]

Well first off Nick the question you asked is really vague.
If you're having problems they go into several different categories
- If your download speeds are low and inconsistent then it probably has to do with your ISP
- If your computer keeps getting disconnected and you're on wireless then either
a) your router is too far away from you and the signal can't reach your computer properly
OR
b) the connection is gone for the entire household which would make it a ISP issue yet again and you can't really do anything about it other than switch providers.
- If your upload speeds are bobba (and you can't dj properly) then it's probably a package related problem, they probably won't give you a higher upload speed if you don't ask for it
- I see your ping is quite high meaning that you're some distance away from the test server (could mean that you live in the middle of nowhere)
- The previous point relates to what kind of connection you have: fibreoptics, adsl, dial up, 3g etc.
All of these factors play a role in your internet speed. In all honesty 5 MB down is quite alright, depending on how many people use it at once. I live in a 2 person household and we've got 5 down and 5 up and there really aren't too many things to complain about.
Speedtest results just for the lols
http://i.imgur.com/74Q2hwm.png

[!x!dude!x!2]

Being nearer to the router is probably giving you a more stable connection overall, which wouldn't necessarily be shown by the end result of the speed test.
Oh I didn't know that. I thought it would make the speed test faster also :S


Well first off Nick the question you asked is really vague.
If you're having problems they go into several different categories
- If your download speeds are low and inconsistent then it probably has to do with your ISP
- If your computer keeps getting disconnected and you're on wireless then either
a) your router is too far away from you and the signal can't reach your computer properly
OR
b) the connection is gone for the entire household which would make it a ISP issue yet again and you can't really do anything about it other than switch providers.
- If your upload speeds are bobba (and you can't dj properly) then it's probably a package related problem, they probably won't give you a higher upload speed if you don't ask for it
- I see your ping is quite high meaning that you're some distance away from the test server (could mean that you live in the middle of nowhere)
- The previous point relates to what kind of connection you have: fibreoptics, adsl, dial up, 3g etc.
All of these factors play a role in your internet speed. In all honesty 5 MB down is quite alright, depending on how many people use it at once. I live in a 2 person household and we've got 5 down and 5 up and there really aren't too many things to complain about.
Speedtest results just for the lols
http://i.imgur.com/74Q2hwm.png
I do live in the country. but its turning into like a town now i guess. could that have something to do with it ?

[Firehorse]

Oh I didn't know that. I thought it would make the speed test faster also :S

Can do, but only if your internet speed outweighs the capacity of your WiFi. As the speed results weren't affected I would say the 5.8/0.5Mbps is realistically representative of what is being delivered to the premises.

At such low speeds, the distance from the router may well not have an effect on the test result, however your connection may now be smoother with less interference and less lag spikes as there is less matter between it and you. If you have a particularly weak router the signal may even be affected by somebody standing between it and you, the Virgin Media Superhub did this.

I would also recommend downloading the 'Wifi Analyzer' app for Android and check if there are any other networks using the same channel. It'd be best to set your WiFi on the clearest channel to avoid interference.