Helpdesk feedback

[Kyle]

http://puu.sh/8rgrn

Is the HxHD serving its purpose? In fact -- what IS the main purpose of HxHD now? Over the last god knows how many years the helpdesk has served as a lounge/hangout first and a helpdesk second. These days it seems that the latter is being lost and I don't think many of us believe that that's solely because of new help tool or increased support from habbo themselves. It's because the helpdesk is uninviting and more often than not the staff are uninformed, incompetent, or just plain ignorant.

As it stands, not only do staff not know who the owner of habbox is
http://puu.sh/8TEHf.png

They don't even know how to complete basic quests or even where the habbo way/quiz is located. Shocking!

http://puu.sh/8TEB3.png

http://puu.sh/8PHeW
There's a huge problem of outright ignorance too.

http://puu.sh/9aFDz.png
When staff ARE in the desk they're either singing a song, staring into the distance or smashing their keyboards so they don't - god forbid! - go idle in the room. Bullying gets ignored if it's towards certain users, too.

http://puu.sh/8TEXQ.png


http://puu.sh/8TEvt.png


http://puu.sh/8TErs.pnghttp://puu.sh/8TYgJ

And if they're not actively trying to stay awake... They go to sleep and leave the room unmanned...

http://puu.sh/8TEyH.png


http://puu.sh/8R4FZ


http://puu.sh/8PLqe
http://puu.sh/93Xla

So... is one of the underlying problems simply that staff don't have time to be staff any more? Is it too much of a chore?

http://puu.sh/8gbGa


http://puu.sh/8tQqr

http://puu.sh/9aLLG.png

... or not...
http://puu.sh/8R5ex
The main issue here, I think, is that staff simply don't want to be in the helpdesk. I've asked a number of people and the reason seems to be the same for almost everybody - trolls. But what is a troll? Many seem to confuse trolling or joking with actual bullying. A thick skin is important for every staff but all too often it goes too far. So why aren't bullies being properly dealt with?

http://puu.sh/8tR6F
The 'us v them' culture needs to stop. Worry less about making enemies and more about making friends. If people feel that staff are approachable and friendly then they won't play up. It's quite simple really. Perhaps somebody else has a little more to offer on that front, some kind of event that encourages staff and users to interact.

Just to avoid being told that I'm always negative and not very constructive, here's some stuff I've noticed that we need more of:

http://puu.sh/8gKgQ
If staff don't know something then they should be prepared to educate themselves in order to educate others. This is perfect helpdesk behaviour and should be repeated over any "eioerjgg sorry dont want to go idle" or "no idea sorry" answers. If there's a question you don't know the answer to, note it down, try to find out, and be sure to pass it on when you find out.

Also this:

http://puu.sh/8Euun
"Your current DJ is DJ Smile" and encouragement to send in requests. YES! Help out other departments and ensure that all visitors are aware that habbox isn't just a helpdesk or a fansite and that it actually has some really engaging DJs and events staff... sometimes.

And so to the future. A mixture of ideas and suggestions from myself and others. Please add to or comment if you have anything to say. :)

- INTERACTION ~ The hour requirement isn't working on its own and staff are being very distant. Bring the helpdesk back around to its intended purpose of growing the habbox community. Instead of private bonding sessions where staff run around a room and swear at eachother in a private skype call perhaps the bonding needs to be done with the users they're spending so much time in the room with too.
http://puu.sh/8TFRM
- EXCITEMENT ~ make people want to visit and stay in the helpdesk. The SNQ is one example but many other games are possible. I've not seen a proper HxHD event (barring the boring easter one, sry) in a long time. Not since hoteluser's sleepover I think? @Plebings (http://www.habboxforum.com/member.php?u=59923); had some suggestions, maybe others can build on those
http://puu.sh/8TEiX
- DEAL WITH THE BULLIES ~ Properly please. It's getting out of hand. Nobody knows where the line is, rules aren't clearly outlined and people aren't getting appropriately warned or banned. If users are sending death threats to DJs via request line for example (which happened just last week causing great distress and not a lot was done about it) then punish them in the room that they frequent. Make it known that bullying is NOT okay. Be stern and stop ignoring it. This sort of thing is NOT OKAY!!!
http://puu.sh/9aTym.png
- QUEST HELP ~ A lot of people come into the helpdesk and ask where a roller rink or a yellow van is or whatever. How about we get a habbox room that has everything needed and link it to the helpdesk?

oh and stop telling people to shh! :clap:
http://puu.sh/8PVkU
http://puu.sh/8PVpC
sorry it's so long i wanted as much evidence as possible

[Lewis]

Must agree. Every single time I go to the HxHD people are always AFK.

I even noticed once that a HxHD staff member had an auto-typer to stop going idle, I kept asking if she was there and then every five seconds she'd just type a space. A lot of improvement is needed, despite some good things that are happening.

[sex]

people who send death threats should be banned!

also something i didnt see, maybe you mentioned i
some staff have attitude problems

[Storking]

The current set of staff as a whole are the worst in a long time and there's no excuses for it.

The same problems of bullies, trolls and wanting to be friends with everyone were around a few years ago but the desk staff were just better at dealing with it.

Some staff members spend 10x more time in the user area than behind the desk.

I echo everything else mentioned; the desk as it is now - is pointless.

[scottish]

The staff are completely idiots who have no idea anything regarding habbo, safety or anything else that would be asked in the help desk.

The staff are hired and promoted based on their friendship with the manager or other staff, nothing else.

The staff are essentially a circlejerk, they sit in their group and only talk to one another usually and ignore people asking for help or anyone else in the community really.

If people are only concerned about getting their minimum time done then I think it's time to get rid of them as they're obviously only wanting to do the bare minimum and only paying attention to their time in the help desk and not actually doing their job and helping people.

[David]

do management still use clones to check up on staff

[kitten]

totally agree. most of the staff are completely ignorant and don't help in the slightest, all they care about is having a casual conversation with other hxhd staff that aren't even behind the desk.
it's really irritating when you genuinely need help and there's no one to help because they're either afk or don't even bother looking at what you're asking of them!

[sex]

the just like rights in the coolest chatroom ever
cassie was dancing on bar constantly tonight showing off!

[MKR&*42]

Oh there is actually a thread somewhere concerning the people who cause the most hassle in hxhd who i won't actually name because i think we and they know who they are, but the excuse I am given everytime I ask any member of hxhd as to why they wont be banned is - "they will go on a clone and cause more trouble". Seriously it takes a handful of seconds to mute or ban a clone... much MUCH shorter than it is for them to either go on a clone or make a new one. Skynus (I THINK) actually managed to get some of them permanently banned last year from hxhd but they ofc whined so much and they were allowed back in which is an absolute pisstake.

Oh and in defence to the yellow van thing, it did actually used to be in a public room because of the quests being released soooooo long ago but yeah they should have up to date knowledge.

Oh and although i dont visit habbo/hxhd much anymore, when i do go in there i do agree that most of the staff do an APPALLING job at being active and answering questions, not all of them that's fair, but a very large percentage. Users get more help from other people in the room most of the time.

Five is the minimum so i cant see why thats a problem ok yoiu have got to have at least five hours of your life spare i swear down that's not even 1/33rd of a week.

[Samantha]

do management still use clones to check up on staff

I do, and it's worked on some occasions more often than none. Discussed a couple of instances over Skype with the senior help desk team. A lot of things were found, one person favoured others (gave people warnings, but not this specific person) whereas someone else muted my clone in the room for asking for help (lol). Both of which were dealt with at some point, I know one has been removed from the team since then.

When Charlie was manager it was discussed by me and her (and then seniors) that the bullying needs to be tackled down on. Unfortunately, she resigned soon after that, but I know Sam is wanting to stop it too. He is still fairly new and finding his feet, but hopefully the bullying will be limited and perhaps just a revamped warning system (or reinforced one).

I will be going through this thread more thorough, but I'm not currently at home!

[akeel$]

Must agree. Every single time I go to the HxHD people are always AFK.

I even noticed once that a HxHD staff member had an auto-typer to stop going idle, I kept asking if she was there and then every five seconds she'd just type a space. A lot of improvement is needed, despite some good things that are happening.

This completely. People are sat at the FRONT desk afk and in some cases they come to the front for a minute then back to go afk and will repeatedly do this for the hour or so. I've asked for help sometimes and just been ignored maybe even waited 20-30 minutes because I was that desperate. The HXHD Staff are not serving members as they used to.

[myles]

LOL OMG AT WHAT I SAID TO GRANT.....

[Plebings]

i can fully understand how boring it can be, but when it comes to ignoring qs and giving abuse that is unacceptable. i have no idea what goes on behind the scenes, if there are guides (REGULARLY UPDATED TO FEATURE NEW QUEST INFO/RECENT HABBO ISSUES) that staff can look up information on, if there isn't it needs to be done, if there is it needs to be pushed regularly for staff to use.

looking at the stickies why not add some more information, do we really need one sticky for each team? why not use them to advertise recent hxhd changes (upcoming hxhd events like snq) and maybe a sticky that gives ideas of what people could ask (updated to incl help with current habbo quests).

too many stickies? might be time for a hxhd client forum.

[TheJokerEffect]

http://puu.sh/8rgrn

Is the HxHD serving its purpose? In fact -- what IS the main purpose of HxHD now? Over the last god knows how many years the helpdesk has served as a lounge/hangout first and a helpdesk second. These days it seems that the latter is being lost and I don't think many of us believe that that's solely because of new help tool or increased support from habbo themselves. It's because the helpdesk is uninviting and more often than not the staff are uninformed, incompetent, or just plain ignorant.

As it stands, not only do staff not know who the owner of habbox is
http://puu.sh/8TEHf.png

They don't even know how to complete basic quests or even where the habbo way/quiz is located. Shocking!

http://puu.sh/8TEB3.png

http://puu.sh/8PHeW
There's a huge problem of outright ignorance too.

http://puu.sh/9aFDz.png
When staff ARE in the desk they're either singing a song, staring into the distance or smashing their keyboards so they don't - god forbid! - go idle in the room. Bullying gets ignored if it's towards certain users, too.

http://puu.sh/8TEXQ.png


http://puu.sh/8TEvt.png


http://puu.sh/8TErs.pnghttp://puu.sh/8TYgJ

And if they're not actively trying to stay awake... They go to sleep and leave the room unmanned...

http://puu.sh/8TEyH.png


http://puu.sh/8R4FZ


http://puu.sh/8PLqe
http://puu.sh/93Xla

So... is one of the underlying problems simply that staff don't have time to be staff any more? Is it too much of a chore?

http://puu.sh/8gbGa


http://puu.sh/8tQqr

http://puu.sh/9aLLG.png

... or not...
http://puu.sh/8R5ex
The main issue here, I think, is that staff simply don't want to be in the helpdesk. I've asked a number of people and the reason seems to be the same for almost everybody - trolls. But what is a troll? Many seem to confuse trolling or joking with actual bullying. A thick skin is important for every staff but all too often it goes too far. So why aren't bullies being properly dealt with?

http://puu.sh/8tR6F
The 'us v them' culture needs to stop. Worry less about making enemies and more about making friends. If people feel that staff are approachable and friendly then they won't play up. It's quite simple really. Perhaps somebody else has a little more to offer on that front, some kind of event that encourages staff and users to interact.

Just to avoid being told that I'm always negative and not very constructive, here's some stuff I've noticed that we need more of:

http://puu.sh/8gKgQ
If staff don't know something then they should be prepared to educate themselves in order to educate others. This is perfect helpdesk behaviour and should be repeated over any "eioerjgg sorry dont want to go idle" or "no idea sorry" answers. If there's a question you don't know the answer to, note it down, try to find out, and be sure to pass it on when you find out.

Also this:

http://puu.sh/8Euun
"Your current DJ is DJ Smile" and encouragement to send in requests. YES! Help out other departments and ensure that all visitors are aware that habbox isn't just a helpdesk or a fansite and that it actually has some really engaging DJs and events staff... sometimes.

And so to the future. A mixture of ideas and suggestions from myself and others. Please add to or comment if you have anything to say. :)

- INTERACTION ~ The hour requirement isn't working on its own and staff are being very distant. Bring the helpdesk back around to its intended purpose of growing the habbox community. Instead of private bonding sessions where staff run around a room and swear at eachother in a private skype call perhaps the bonding needs to be done with the users they're spending so much time in the room with too.
http://puu.sh/8TFRM
- EXCITEMENT ~ make people want to visit and stay in the helpdesk. The SNQ is one example but many other games are possible. I've not seen a proper HxHD event (barring the boring easter one, sry) in a long time. Not since hoteluser's sleepover I think? @Plebings (http://www.habboxforum.com/member.php?u=59923); had some suggestions, maybe others can build on those
http://puu.sh/8TEiX
- DEAL WITH THE BULLIES ~ Properly please. It's getting out of hand. Nobody knows where the line is, rules aren't clearly outlined and people aren't getting appropriately warned or banned. If users are sending death threats to DJs via request line for example (which happened just last week causing great distress and not a lot was done about it) then punish them in the room that they frequent. Make it known that bullying is NOT okay. Be stern and stop ignoring it. This sort of thing is NOT OKAY!!!
http://puu.sh/9aTym.png
- QUEST HELP ~ A lot of people come into the helpdesk and ask where a roller rink or a yellow van is or whatever. How about we get a habbox room that has everything needed and link it to the helpdesk?

oh and stop telling people to shh! :clap:
http://puu.sh/8PVkU
http://puu.sh/8PVpC
sorry it's so long i wanted as much evidence as possible
Very interesting, I am going to agree that some HxHD Employees are sloppy but they are also new, most of the people in your evidence are new but that of course is no excuse for anything really, I don't know what to type as I was a Help Desk Staff and to point out that "only people care about doing mins" I only cared about doing above 20 hours.. as i felt that doing the largest amount of Hours would prove something?? nope, only proved that i had wasted my time more than any other.


Must agree. Every single time I go to the HxHD people are always AFK.

I even noticed once that a HxHD staff member had an auto-typer to stop going idle, I kept asking if she was there and then every five seconds she'd just type a space. A lot of improvement is needed, despite some good things that are happening.
Auto-Typer? ouch, that is entirely wrong as people need and desperately need to engage with everyone, I'll say that i wasn't the best at engaging as it was hard to come to terms with a stranger but at least i had a go.


people who send death threats should be banned!

also something i didnt see, maybe you mentioned i
some staff have attitude problems
Some staff do and I will say I do get frustrated with people but no attitude would show up,


The current set of staff as a whole are the worst in a long time and there's no excuses for it.

The same problems of bullies, trolls and wanting to be friends with everyone were around a few years ago but the desk staff were just better at dealing with it.

Some staff members spend 10x more time in the user area than behind the desk.

I echo everything else mentioned; the desk as it is now - is pointless.
As i said ^ Now it has turned into a thing where 5 hours then i am done for the week, i think it's pointless having it at 5, but if they bump it up HxHD could possibly lose people,


The staff are completely idiots who have no idea anything regarding habbo, safety or anything else that would be asked in the help desk.

The staff are hired and promoted based on their friendship with the manager or other staff, nothing else.

The staff are essentially a circlejerk, they sit in their group and only talk to one another usually and ignore people asking for help or anyone else in the community really.

If people are only concerned about getting their minimum time done then I think it's time to get rid of them as they're obviously only wanting to do the bare minimum and only paying attention to their time in the help desk and not actually doing their job and helping people.
I have noticed this a lot, that people just go in and do nothing for how many hours than can do in that one day, and being essentially "circlejerks" is just silly, people have problems with just seeing whats on the face of someone or group, and I am going to agree with you on the getting concerned that the minimum is done part, as I only ever saw people (not all but some) only do minimum which is just b.s, I mean they had time when i see them on the FRONT end of the desk, why not thrive to do more hours, I only ever did 20+ hours and once i did 40 something hours as I thought I'd put myself (hours wise) infront of everyone, but it gained me nothing in the long run, maybe a few friendships gained which was always fab :).

On the whole, some of this is true, I don't know how to defend something like this as it maybe true.

[IzzyUhh]

Ive noticed a lot of this. Do staff get like feedbacks as silly as it may seem? Telling them how they did on their first week or first hour etc?

Sent from my GT-I9505 using Tapatalk

[iLogan]

do staff still have an afk room? and maybe do more mystery visits using different accounts and impose harsher sanctions on staff who are under performing

[lRhyss]

As staff, I do agree with most of the points raised here (Even though (with proof) I am guilty of more than one of these). The main reason I'm staff is because I like to talk to people, make friends (sometimes) and just chat watch... As well as help out when I can. However, the Help desk is really not going anywhere, it's a tradition thing, it's not going to budge, sadly.

[LiquidLuck.]

As staff, I do agree with most of the points raised here (Even though (with proof) I am guilty of more than one of these). The main reason I'm staff is because I like to talk to people, make friends (sometimes) and just chat watch... As well as help out when I can. However, the Help desk is really not going anywhere, it's a tradition thing, it's not going to budge, sadly.

That's why it needs a change to go back to serving its purpose. If the only reasons you joined are because you like to talk to people and make friends then visit and hangout in the room, helping people if you feel like it, don't apply to a role that requires being always ready to stop doing whatever you are doing like having a conversation with a friend to help out someone in need.

(Nothing against you and not trying to target you in particular, just giving the example that can very much be general).

- - - Updated - - -

Also not sure how the SOTM in the HxHD is being done, but a little word of advise for the current management, do not do it based on the amount of hours! Not going to name anyone, but we had someone who would do crazy amount of hours every week and guess what, she was not nearly the best staff nor even a good one, and always afk behind the desk.

[lRhyss]

helping people if you feel like it
I said when I can :rolleyes:

Pretty sure applications for Habbox official rooms are still open... Why not make a hangout and have it Habbox official? Then link to the helpdesk?

Really can't believe no one has done that yet.

[Samantha]

That's why it needs a change to go back to serving its purpose. If the only reasons you joined are because you like to talk to people and make friends then visit and hangout in the room, helping people if you feel like it, don't apply to a role that requires being always ready to stop doing whatever you are doing like having a conversation with a friend to help out someone in need.

(Nothing against you and not trying to target you in particular, just giving the example that can very much be general).

- - - Updated - - -

Also not sure how the SOTM in the HxHD is being done, but a little word of advise for the current management, do not do it based on the amount of hours! Not going to name anyone, but we had someone who would do crazy amount of hours every week and guess what, she was not nearly the best staff nor even a good one, and always afk behind the desk.

When other members were in the department, they said it was focused too much on hours done instead of the actual helping and stuff within the desk. The reports did reflect this somewhat, but luckily Charlie began changing that and did once we had discussed it. I think SOTM this month hasn't been based off of the most hours (which is great), it's more who has shown the greatest improvement, helped throughout the month to a high standard, actually doing the job correctly to the standards in which we aim for.

[LiquidLuck.]

When other members were in the department, they said it was focused too much on hours done instead of the actual helping and stuff within the desk. The reports did reflect this somewhat, but luckily Charlie began changing that and did once we had discussed it. I think SOTM this month hasn't been based off of the most hours (which is great), it's more who has shown the greatest improvement, helped throughout the month to a high standard, actually doing the job correctly to the standards in which we aim for.

I guess people matured quickly then, fair enough.

I think the hangout would take people away from the Help Desk and we need to keep having people in the room because if we only have the staff then the room will be dead: people that need help will think it's a crappy help desk because almost no one is in it and staff will not want to be in the room because they have no one to talk to or they will think they can go afk while inside the desk because no one would be watching, which happens less when there are visitors in the room.

Also the oldies in the forum that usually are in the HxHD will most likely not want to change their hangout spot..

[!x!dude!x!2]

Mmm I have to agree with this 100% . I have notice a lot of bullying going on and most staff just space and don't even try to start conversations or even chat. and when they do they talk about how they almost got their hours for the week so they don't have to come back until next week

[LiquidLuck.]

Mmm I have to agree with this 100% . I have notice a lot of bullying going on and most staff just space and don't even try to start conversations or even chat. and when they do they talk about how they almost got their hours for the week so they don't have to come back until next week

LOL always laughed while reading the last sentence because yeah there is always someone who brings the hours they have done into a conversation haha.

[!x!dude!x!2]

LOL always laughed while reading the last sentence because yeah there is always someone who brings the hours they have done into a conversation haha.

I've notice it over the past month that it's mostly all they talk about. that they need like couple more hours to get their mins. It's also a really hot topic on Sundays because they talk about if they are unsure if they can get their 5 hours because of what time it is

[Absently]

I said when I can :rolleyes:

Pretty sure applications for Habbox official rooms are still open... Why not make a hangout and have it Habbox official? Then link to the helpdesk?

Really can't believe no one has done that yet.
what is that? either ive genuinely missed that or it's not really been said about :P

but yeah kyle i completely agree and i still stick to my point of just turning it into a hub and have people modding it. they seem to be just hiring anybody nowadays

[zebbadi]

Ive noticed a lot of this. Do staff get like feedbacks as silly as it may seem? Telling them how they did on their first week or first hour etc?

Sent from my GT-I9505 using Tapatalk

individual feedbacks is something id like to work on and is something ive talked about over the last couple of weeks.

[Kyle]

I have noticed this a lot, that people just go in and do nothing for how many hours than can do in that one day, and being essentially "circlejerks" is just silly, people have problems with just seeing whats on the face of someone or group, and I am going to agree with you on the getting concerned that the minimum is done part, as I only ever saw people (not all but some) only do minimum which is just b.s, I mean they had time when i see them on the FRONT end of the desk, why not thrive to do more hours, I only ever did 20+ hours and once i did 40 something hours as I thought I'd put myself (hours wise) infront of everyone, but it gained me nothing in the long run, maybe a few friendships gained which was always fab :).

On the whole, some of this is true, I don't know how to defend something like this as it maybe true.

Don't feel that you must defend it. Feedback is there to improve on, not explain away. If people meet their minimums then that's fine but the problem isn't not doing enough hours, it's people not engaging with people in the hours that are done. I have experience with completing 40 hours or more and can safely say that there is absolutely no reason for it. The room is empty a lot of the time and doing hours for the sole purpose of hitting the top of the leaderboard gets old fast.


Ive noticed a lot of this. Do staff get like feedbacks as silly as it may seem? Telling them how they did on their first week or first hour etc?

Sent from my GT-I9505 using Tapatalk
I should hope so but current staff are about as experienced as the trialists so they don't have much to offer in terms of advice imo.

As staff, I do agree with most of the points raised here (Even though (with proof) I am guilty of more than one of these). The main reason I'm staff is because I like to talk to people, make friends (sometimes) and just chat watch... As well as help out when I can. However, the Help desk is really not going anywhere, it's a tradition thing, it's not going to budge, sadly.
Wanting to interact is good. This is what's needed above wanting to help.

[!x!dude!x!2]

individual feedbacks is something id like to work on and is something ive talked about over the last couple of weeks.

Have you ever tried doing undercover work? coming in on a clone and asking them questions to see how they do ? or even asking some one you know to do it ?

[zebbadi]

Have you ever tried doing undercover work? coming in on a clone and asking them questions to see how they do ? or even asking some one you know to do it ?

Nope I haven't, but I know people who have and have imformed me. I have barely been here a month yet so theres still a few more things to do and staff performance is clearly the next step to shape up on.

[!x!dude!x!2]

Nope I haven't, but I know people who have and have imformed me. I have barely been here a month yet so theres still a few more things to do and staff performance is clearly the next step to shape up on.

Instead of 5 hours a day. why not 7? that makes it 1 hour a day. Im pretty sure everyone can do that

[myles]

id explain why i said what i said on ehre but its too long and i cba. if u missed what i said on habbo just now then soz u may never know but lets just say u didnt see the whole convo x

[Kyle]

id explain why i said what i said on ehre but its too long and i cba. if u missed what i said on habbo just now then soz u may never know but lets just say u didnt see the whole convo x
feel free to explain it in public

[TheJokerEffect]

Don't feel that you must defend it. Feedback is there to improve on, not explain away. If people meet their minimums then that's fine but the problem isn't not doing enough hours, it's people not engaging with people in the hours that are done. I have experience with completing 40 hours or more and can safely say that there is absolutely no reason for it. The room is empty a lot of the time and doing hours for the sole purpose of hitting the top of the leaderboard gets old fast.


I completely agree with this, and when i return if i am allowed to, I shall improve on EVERYTHING about HxHD that will help me in the long run.

[zebbadi]

Instead of 5 hours a day. why not 7? that makes it 1 hour a day. Im pretty sure everyone can do that

Is the hours the issue tho, because I thought it was the sleepers and the people not paying attention. I was under the impression it was quality not quantity.

[TheJokerEffect]

Is the hours the issue tho, because I thought it was the sleepers and the people not paying attention. I was under the impression it was quality not quantity.

The hours isn't the issue it is the sleepers and people not paying attention, i agree with other statements made, people need to concentrate on helping not conversations with people and have fun things to do whilst in HxHD that would make it fun.

[zebbadi]

This is the kind of thing I know people want to see, a quick response just like bikini did for this person

http://i.imgur.com/Q7xrZ3M.png

[Brad]

This is the kind of thing I know people want to see, a quick response just like bikini did for this person

http://i.imgur.com/Q7xrZ3M.png

I try my best, and will always try my best

[!x!dude!x!2]

Is the hours the issue tho, because I thought it was the sleepers and the people not paying attention. I was under the impression it was quality not quantity.

Hardly is there ever someone behind be the desk. more hours = more time they gotta spend at hxhd

[Kyle]

Hardly is there ever someone behind be the desk. more hours = more time they gotta spend at hxhd
and consequently less staff applying

hours already feel like a chore to the majority. make them engage with their job rather than piling on more pointless requirements imo. less about being behind the desk, more about getting involved.

[!x!dude!x!2]

and consequently less staff applying

hours already feel like a chore to the majority. make them engage with their job rather than piling on more pointless requirements imo. less about being behind the desk, more about getting involved.

Having them post more around the forum too would be nice to see

[Brad]

This time around for me in the Help Desk I hope to fulfill the requests of the habbos, I know that there was some needed changes, and I hope that we, as a Help Desk team, can strive to achieve what people want to see. :)

[Kyle]

Having them post more around the forum too would be nice to see
most definitely. these are types of suggestions i had hoped to see from everybody rather than the classic The Staff Just Aren't Up To It gambit. Hopefully as this thread progresses there can be less pointing out of obvious flaws and more building on how to turn the department around.

[Brad]

most definitely. these are types of suggestions i had hoped to see from everybody rather than the classic The Staff Just Aren't Up To It gambit. Hopefully as this thread progresses there can be less pointing out of obvious flaws and more building on how to turn the department around.

There's definitely places of improvement in the Help Desk. I totally see it. I don't know how long it will take but I guess taking all necessary strides to do so is always better than not trying at all.

I enjoy reading these feedback threads because it makes me set a standard for myself as to how I should be approaching my positions.

[!x!dude!x!2]

most definitely. these are types of suggestions i had hoped to see from everybody rather than the classic The Staff Just Aren't Up To It gambit. Hopefully as this thread progresses there can be less pointing out of obvious flaws and more building on how to turn the department around.

Maybe!!! just maybe! when some one walks in they can greet them also. I know some staff do it already. but it would be nice to walk in to hxhd and have like 3 staff members behind the desk say "Hey Nick!" "Hi !x!dude!x!2" just something along those lines would make me feel really welcome

[LiquidLuck.]

and consequently less staff applying

hours already feel like a chore to the majority. make them engage with their job rather than piling on more pointless requirements imo. less about being behind the desk, more about getting involved.

I agree with this but over the last year, events moved the minimum from 2 to 3, plus hosts have to give their own furni away, and the department is still full so I don't think the reason people do not apply is for the amount of hours requested because people who applied usually spent a ridiculous amount of time online so 7 hours in the HxHD is an easy thing to do.


Having them post more around the forum too would be nice to see

This was tried and asked for on feedback and I remember doing competitions to see if we could get them posting in the spam thread to get used to posting and still some would not post around the forum for the whole month! Not taking it out of porpotion I remember someone who was a HxHD staff posted 1 time in 1 month..


most definitely. these are types of suggestions i had hoped to see from everybody rather than the classic The Staff Just Aren't Up To It gambit. Hopefully as this thread progresses there can be less pointing out of obvious flaws and more building on how to turn the department around.

Bring back Ms.Aquamarine; is my suggestion. **** rl, Rosy, you're missed and needed lol


Maybe!!! just maybe! when some one walks in they can greet them also. I know some staff do it already. but it would be nice to walk in to hxhd and have like 3 staff members behind the desk say "Hey Nick!" "Hi !x!dude!x!2" just something along those lines would make me feel really welcome

Another thing that was tried and for a couple of weeks it worked, seniors asked their group and gave the example, but quickly no one cared anymore. This is actually very important imo as it shows that we are friendly so if they have a question they should not fear to approach us and it can also be the start of a great conversation and a good friendship.

[Sian]

It's definitely a case of quality over quantity right now, I think Sammy made a mistake hiring so many trialists at once last month, it might be an idea to take on like 5 trialists so they can be given some proper training and helped to be eased into the community (if needed), and our senior staff really need to engage with this more.

As for the poor use of the warning system, I've mentioned in conversation before, about doing monthly training on it, in a private room with some of our most frequent visitors so we can all learn from each other the best way to cope.

And also, saying hi and asking how each person in there is such a simple step to rectifying a problem or two.

[wordofwisdom]

Kyle;

thanks for backing me up on the bullying that transpired last week :)

- - - Updated - - -


LOL OMG AT WHAT I SAID TO GRANT.....

it wasn't even funny to be honest

[Kardan]

This seems like an appropriate place to talk about recent SNQ's.

First of all, 2 weeks back we had a new member of HxHD host a SNQ. The issue here was that he had never attended a SNQ in his life. So he had read up on it, and thought he knew what he was doing, but he didn't. He thought each person could only answer once, and that everyone that answers gets entered into the draw, the quiz took *ages* - but after we had told him how to run it, he was fine, and he took all the criticism very well indeed, and I hope he gets to host again now that he knows what he's doing.

New staff members shouldn't get put into this situation, it should be a requirement that if you wish to host a SNQ, you should first attend a SNQ so you can see it first hand and learn.

Secondly, are question checks still happening? Last week we had the two classic questions (When did Habbo(x) open?), not usually an issue but they come up about each and every week, and once again, there was a question with an error (I said the incorrect and correct answer first, so it didn't matter much).
zebbadi;

[Evanora]

hahaahaa loool pmsl

Edited by Calum0812 (Forum Super Moderator): Please don't post pointlessly, thanks!

[Inseriousity.]

Well the function of the help desk is to help people. For most Habbox members, it's a lounge/hangout and it'll stay that way but for those who aren't members (and these are the people we need to be attracting), it's got a function and a purpose. That's why it's important these things are fully covered.

Firstly, the trolls appear to have taken over the help desk. There have always been what we may call "untouchables" in there: people who could break the rules and not get punished for it mainly because they were seen as popular and staff feared the backlash. I think it's why management in this case has to show backbone and lead the way. Show staff there is nothing to be afraid of. Naturally, things will slip through the net, it's not Alcatraz but if people are going into the help desk and looking around at who's in there first to determine how much bullying they might have to put up with, it's a clear sign the help desk is breeding a negative, destructive atmosphere.

Then there's games. I think Roxy was probably the best manager at this but HxHD appear to do the same community event over and over (the whole 4 minigames in 1 routine, great once or twice, but every single year...). Expand, move into different events. We've got SNQ but maybe there are other ideas that the help desk can get involved with.

[Mark]

The feeling I get is that the manager couldn't care one bit about HxHD. I can't remember whether he was promoted to manager or whether he got the job through applications but I'd love to know what his ideas are to improve HxHD and how he's going to carry them out.

[Samantha]

I don't think anyone's mentioned this yet, but I've just been going through the thread again and noticed members saying hours were a chore. It's possible that, me and zebbadi; (as well as Cassiieee; and CrazyLemurs;) could potentially think of other ways staff could gain minutes/hours instead of literally just sitting behind a desk just pushing space and enter for God knows how long.

Things like hosting the SNQ, that could be awarded with minutes if the staff aren't getting up to their minimum or just want a little extra to boost them up the leader board. Hosting an event in the room, providing we have an event area and they know how to play/host etc. posting around the forum perhaps? Stuff like that could help those who think of it more of a chore.

I know a few departments have award systems in place like HabboxLive - perhaps this could be brought to the Help Desk and a variety of things could be awarded for (even just going to find out an answer to a question you don't know). One problem with this is we don't want to see the staff just go points hungry, to try beat everyone in the team - they are a team after all.

I also noticed that guides threads should be there - I think Sam will be sure to add them if they aren't as they are a great idea. This could be even easier for one of us if we decide to come in on a clone, to see if the answer it fully and help the person understand it.
Sianness; I agree with you too, refreshers work wonders!

[IzzyUhh]

individual feedbacks is something id like to work on and is something ive talked about over the last couple of weeks.

Yh I think they actually really help staff so yeah it may be a good idea! Yay

Sent from my GT-I9505 using Tapatalk

[Inseriousity.]

I don't think anyone's mentioned this yet, but I've just been going through the thread again and noticed members saying hours were a chore. It's possible that, me and @zebbadi (http://www.habboxforum.com/member.php?u=114868); (as well as @Cassiieee (http://www.habboxforum.com/member.php?u=96547); and @CrazyLemurs (http://www.habboxforum.com/member.php?u=82631);) could potentially think of other ways staff could gain minutes/hours instead of literally just sitting behind a desk just pushing space and enter for God knows how long.

Things like hosting the SNQ, that could be awarded with minutes if the staff aren't getting up to their minimum or just want a little extra to boost them up the leader board. Hosting an event in the room, providing we have an event area and they know how to play/host etc. posting around the forum perhaps? Stuff like that could help those who think of it more of a chore.

I know a few departments have award systems in place like HabboxLive - perhaps this could be brought to the Help Desk and a variety of things could be awarded for (even just going to find out an answer to a question you don't know). One problem with this is we don't want to see the staff just go points hungry, to try beat everyone in the team - they are a team after all.

I also noticed that guides threads should be there - I think Sam will be sure to add them if they aren't as they are a great idea. This could be even easier for one of us if we decide to come in on a clone, to see if the answer it fully and help the person understand it.
@Sianness (http://www.habboxforum.com/member.php?u=26308); I agree with you too, refreshers work wonders!

I made Rosy implement that to try encourage a wider range of people to take part instead of having the same host every week. Has it been abandoned.

[Samantha]

I made Rosy implement that to try encourage a wider range of people to take part instead of having the same host every week. Has it been abandoned.

I haven't seen it done in ages, apart from Easter for the Eggathalon.

[zebbadi]

I don't think anyone's mentioned this yet, but I've just been going through the thread again and noticed members saying hours were a chore. It's possible that, me and @zebbadi (http://www.habboxforum.com/member.php?u=114868); (as well as @Cassiieee (http://www.habboxforum.com/member.php?u=96547); and @CrazyLemurs (http://www.habboxforum.com/member.php?u=82631);) could potentially think of other ways staff could gain minutes/hours instead of literally just sitting behind a desk just pushing space and enter for God knows how long.

Things like hosting the SNQ, that could be awarded with minutes if the staff aren't getting up to their minimum or just want a little extra to boost them up the leader board. Hosting an event in the room, providing we have an event area and they know how to play/host etc. posting around the forum perhaps? Stuff like that could help those who think of it more of a chore.

I know a few departments have award systems in place like HabboxLive - perhaps this could be brought to the Help Desk and a variety of things could be awarded for (even just going to find out an answer to a question you don't know). One problem with this is we don't want to see the staff just go points hungry, to try beat everyone in the team - they are a team after all.

I also noticed that guides threads should be there - I think Sam will be sure to add them if they aren't as they are a great idea. This could be even easier for one of us if we decide to come in on a clone, to see if the answer it fully and help the person understand it.
@Sianness (http://www.habboxforum.com/member.php?u=26308); I agree with you too, refreshers work wonders!

I did mention on one of my weekly leader boards about a help guide book and is something we will defiantly look into. This could also be a project the seniors could work on with the HxHD staff.

[Absently]

I just think right now the help desk has gone crazy with trying to gain as many staff as possible at the one time and hiring whoever. When I was staff we actually had to discuss who we thought would be good or bad and give points (no clue if this is still the case). You didn't get hired unless you were actually were seen in the help desk and staff knew you. It really shouldn't be quantity over quality. I've not really noticed the sleeping, but it's obviously and issue. I have noticed them not paying attention and just blatantly ignoring people, surely you should be jumping at the chance of someone asking for help? If you're not interested in helping people, then why are you becoming staff? Is it really that important for you to have some sort of staff title?

The fact that staff members don't know answers is ridiculous and the excuse of them being new is NOT an excuse. If you do not know the information then it's really simple you should NOT be staff! Just the other day when I asked for help about the iPad app I was first given the excuse that they didn't have an iPad and couldn't know. After pushing them for an answer they actually found out for me, but that exactly wasn't with ease... (also got a pretty rude reply from an ex-help desk staff telling me to google my problem instead..) Why are staff not trying to find out about new things happening on habbo? It is their job and what people will be coming to ask about. I understand doing a guide, but at the same time why do we need to spoon feed them? The actual point of becoming help desk staff is because you're already aware of the answers... Not because you joined habbo a few months ago, found a fansite and saw that the only applications open are help desk staff.

There is literally no interaction with staff at all. Why are they sitting there in silence when there is people in the desk? Speak out, have conversations with random members that walk into the room. If you're too shy to do that then you really shouldn't be staff once again. Last week the room was pretty empty bar a few staff members behind the desk and another infront, they were having a conversation and I attempted to join in but was just blatantly ignored and I felt really unwanted. When I was staff as soon as someone walked in the room that I didn't recognise I'd immediately give a hello and try chat away to them and make them feel welcome in the room.

They could do random events that are linked in a tele in the help desk to gain minutes (if the likes of hxl can do it surely hxhd should be able to as well?) I think it'd be something nice and help the help desk members get to know the community instead of having their own mini groups that they stick to.

I do still stick to my idea of changing the help desk in some sort of chill room because honestly it doesn't seem like the help desk staff really care anymore and doesn't seem to be improving currently. We could use moderators in the room and that would be their job and we don't need that many. If you had the world 'help' in the tags then you'd still get the new habbo's searching help and seeing that that particular room is popular and would end up coming. Having a chill room would bring in new members that are more likely to stay than the person running in and asking for help then quickly leaving. We all see how popular those chat rooms and the likes of 18+ are and that why I believe a chat room would work well.

[zebbadi]

The feeling I get is that the manager couldn't care one bit about HxHD. I can't remember whether he was promoted to manager or whether he got the job through applications but I'd love to know what his ideas are to improve HxHD and how he's going to carry them out.

What makes you think I don't care? I do care, I am trying to improve things, it takes time I have only been manager almost a month.

[CrazyLemurs]

Hi, mr outspoken here ready to contribute.
I'm staff (now senior woo) and have been for a long time, and I've seen things change a bit.
Problem I think screams at me from an intradepartmental angle is how nice managers and seniors have been expected to be to regular staff in reports/warnings etc. Part of my dismissal notice referred to my 'negative attitude', but for the past couple of months of Empired and Sloths' management people were scored 8/10 for doing just 10% more than the MINIMUM and not getting a warning. Surely average performance deserves an average score; I hope now sammy and cassie will both agree that staff do not need to be pandered to to make them stay in the department.

(ps will finish this when I get home in 5 mins)


I'm currently on my iPhone if you are seeing this message. Pretend like you care xx

[zebbadi]

Hi, mr outspoken here ready to contribute.
I'm staff (now senior woo) and have been for a long time, and I've seen things change a bit.
Problem I think screams at me from an intradepartmental angle is how nice managers and seniors have been expected to be to regular staff in reports/warnings etc. Part of my dismissal notice referred to my 'negative attitude', but for the past couple of months of Empired and Sloths' management people were scored 8/10 for doing just 10% more than the MINIMUM and not getting a warning. Surely average performance deserves an average score; I hope now sammy and cassie will both agree that staff do not need to be pandered to to make them stay in the department.

(ps will finish this when I get home in 5 mins)


I'm currently on my iPhone if you are seeing this message. Pretend like you care xx

I totally agree with you Alex. I am sure next month you will score your team, your way!

[CrazyLemurs]

finishes---
LiquidLuck.; staff of the month is almost independent of hours done, as I've had SOTM twice this year and my hours have been around 6-7 each week. I get the feeling I got SOTM simply because Draven (TheJokerEffect) had won it the previous month and could not twice in a row.
Absently; yes kelly we do talk about them (albeit in the applications thread, not on Skype or something else with live chatting) to make sure we agree. Being 100% honest, Cassie is a LOT meaner than me when looking at applications, but in my experience we take on 3 good staff and before 3 months have passed 2 of those have already left; letting in allows a greater number to succeed, even if the percentage is the same. I did some analysis of the triallists we had when Charlie and Sophie were still here, and of 25~ we took on over the space of 3-4 months, only 5~ were remaining at the end. That is a pretty sad statistic, to me

To those moaning (Kardan I think?) about the SNQ last week: it was also the host's first time. He was a little resistant to the suggestions made in the room (which I repeated in private after we finished) but eventually took them on board. I believe we should try and have seniors+ (or just staff with experience like Sianness and TaylorSwift) sit in on the SNQs of new staff just to make sure things are going okay. I've always supported staff that aren't denominationally (wat) higher but still more experienced helping. I also checked his questions the night before (as it was rushed) and the finished set were a lot clearer and varied than what we started with. I personally apologise for the error(s), as it was my responsibility to have things correct.

@ideas for events the person who suggested a room with a teleporter in which links to hxhd seems to me like an invaluable idea and I dislike you for thinking of it before me :( It could be used as a second help desk, where staff can sit and host an event and receive weekly requirement times (say 1 minute spent hosting the event = 1.5 minutes added to their time) whilst doing something a little more interactive. I'd like to see what the community can come up with for the kind of game/s held in here.

Also an apology from me: I've been pretty lazy recently and fallen asleep at the front sometimes :O (yes thanks kyle for the screenshot) as I've been busy with revision for my exams irl. I promise to work a lot harder now that I'm back as senior to show that I deserve it and that I actually give a crap, as people have questioned that before!

[Absently]

finishes---
@LiquidLuck. (http://www.habboxforum.com/member.php?u=84526); staff of the month is almost independent of hours done, as I've had SOTM twice this year and my hours have been around 6-7 each week. I get the feeling I got SOTM simply because Draven (TheJokerEffect) had won it the previous month and could not twice in a row.
@Absently (http://www.habboxforum.com/member.php?u=50287); yes kelly we do talk about them (albeit in the applications thread, not on Skype or something else with live chatting) to make sure we agree. Being 100% honest, Cassie is a LOT meaner than me when looking at applications, but in my experience we take on 3 good staff and before 3 months have passed 2 of those have already left; letting in allows a greater number to succeed, even if the percentage is the same. I did some analysis of the triallists we had when Charlie and Sophie were still here, and of 25~ we took on over the space of 3-4 months, only 5~ were remaining at the end. That is a pretty sad statistic, to me

To those moaning (Kardan I think?) about the SNQ last week: it was also the host's first time. He was a little resistant to the suggestions made in the room (which I repeated in private after we finished) but eventually took them on board. I believe we should try and have seniors+ (or just staff with experience like Sianness and TaylorSwift) sit in on the SNQs of new staff just to make sure things are going okay. I've always supported staff that aren't denominationally (wat) higher but still more experienced helping. I also checked his questions the night before (as it was rushed) and the finished set were a lot clearer and varied than what we started with. I personally apologise for the error(s), as it was my responsibility to have things correct.

@ideas for events the person who suggested a room with a teleporter in which links to hxhd seems to me like an invaluable idea and I dislike you for thinking of it before me :( It could be used as a second help desk, where staff can sit and host an event and receive weekly requirement times (say 1 minute spent hosting the event = 1.5 minutes added to their time) whilst doing something a little more interactive. I'd like to see what the community can come up with for the kind of game/s held in here.

Also an apology from me: I've been pretty lazy recently and fallen asleep at the front sometimes :O (yes thanks kyle for the screenshot) as I've been busy with revision for my exams irl. I promise to work a lot harder now that I'm back as senior to show that I deserve it and that I actually give a crap, as people have questioned that before!
i'm pretty sure (in the bold) used to be a requirement, unsure why it's no longer in place as it's pretty much a necessity :S

[CrazyLemurs]

I see, I don't remember that being a rule. I think now it definitely isn't a rule, but it's worth reinstating to ensure things go smoothly. I can offer to co-host with newbies, too, so that they're a little less intimidated by things Absently;

[LiquidLuck.]

The feeling I get is that the manager couldn't care one bit about HxHD. I can't remember whether he was promoted to manager or whether he got the job through applications but I'd love to know what his ideas are to improve HxHD and how he's going to carry them out.

He applied for manager when apps were open, didn't get it but then was senior and apparently had the second best app for manager back then.


I don't think anyone's mentioned this yet, but I've just been going through the thread again and noticed members saying hours were a chore. It's possible that, me and zebbadi; (as well as Cassiieee; and CrazyLemurs;) could potentially think of other ways staff could gain minutes/hours instead of literally just sitting behind a desk just pushing space and enter for God knows how long.

Things like hosting the SNQ, that could be awarded with minutes if the staff aren't getting up to their minimum or just want a little extra to boost them up the leader board. Hosting an event in the room, providing we have an event area and they know how to play/host etc. posting around the forum perhaps? Stuff like that could help those who think of it more of a chore.

I know a few departments have award systems in place like HabboxLive - perhaps this could be brought to the Help Desk and a variety of things could be awarded for (even just going to find out an answer to a question you don't know). One problem with this is we don't want to see the staff just go points hungry, to try beat everyone in the team - they are a team after all.

I also noticed that guides threads should be there - I think Sam will be sure to add them if they aren't as they are a great idea. This could be even easier for one of us if we decide to come in on a clone, to see if the answer it fully and help the person understand it.
Sianness; I agree with you too, refreshers work wonders!

I think it was during the HxSS of 2012 in Kyle's jellyfish room where we had the events area in the HxHD, anyone who hosted an event had a few minutes added to their leaderboard, not sure if it was 30mins like hosting SNQ but don't think it was the whole hour either.


i'm pretty sure (in the bold) used to be a requirement, unsure why it's no longer in place as it's pretty much a necessity :S


I see, I don't remember that being a rule. I think now it definitely isn't a rule, but it's worth reinstating to ensure things go smoothly. I can offer to co-host with newbies, too, so that they're a little less intimidated by things Absently;

I don't think it was a requirement. I remember it used to say to ask some other HxHD staff to moderate the room but that barely happened either and HxHD staff behind the desk during SNQ just didn't do anything afraid to interrupt or something. Should be changed because hosting the SNQ and moderating the room is too much for one person only. About trialists hosting the SNQ, I think it was just common sense that seniors or management would be there to see how they host.

[Kardan]

I think the host last week was fine after we told him how it worked (It still was a bit slow, so maybe if there was a senior on, they could have helped speed it up a bit), but I still think that you shouldn't be able to host a SNQ unless you've attended one in the past.

I mean, lets say you host one and you don't know the proper rules, fair enough a senior can be like "No, that's now how it works..." but that looks bad, the host should know beforehand. And if somebody new wants to host SNQ, I don't see the harm in them attending the week before they host so they see how it works.

[LiquidLuck.]

> You know how Habbo armies send the people who want to join into training? I think we could do a bit of that in the HxHD. I think it's very silly if a HxHD staff doesn't know who founded Habbox and shows 0 knowledge about the fansite. I don't mean like making people send an application and train them before they become trialists. Most trialists fail because they don't do their hours so when they get to full staff, instead of hours spent in staff bonding, do a little training. You don't even need to leave the HxHD room, just go in there and do like a SNQ for staff but if you think someone wouldn't know the answer make that person answer first etc. Think you got the point.

- - - Updated - - -


I think the host last week was fine after we told him how it worked (It still was a bit slow, so maybe if there was a senior on, they could have helped speed it up a bit), but I still think that you shouldn't be able to host a SNQ unless you've attended one in the past.

I mean, lets say you host one and you don't know the proper rules, fair enough a senior can be like "No, that's now how it works..." but that looks bad, the host should know beforehand. And if somebody new wants to host SNQ, I don't see the harm in them attending the week before they host so they see how it works.

Impossible not to agree with this, don't even understand why the new guy would want to host SNQ. S:

[Kardan]

Impossible not to agree with this, don't even understand why the new guy would want to host SNQ. S:

I can understand why trialists would want to do SNQ (I mean, it's something different, probably the only thing different you can actually do), I just think they should have at least some experience of it before getting dumped in the deep end.

[lRhyss]

I can understand why trialists would want to do SNQ (I mean, it's something different, probably the only thing different you can actually do), I just think they should have at least some experience of it before getting dumped in the deep end.
I think I did once pitch a training session for SNQ, where you had to first supervise a few (hosted by seniors or management), and then "co-host" a SNQ before you could go off on your own. I pitched this to Charlie but I'm not sure how far it went or if it even was passed on.

Also, There should be a limit on how long it should last IMO. 20-30 minutes is perfect for SNQ, I've seen a few people only last 10-15 minutes before, and it all seems rushed.

SNQ is definitely something that NEEDS to be taken more seriously.

[LiquidLuck.]

I can understand why trialists would want to do SNQ (I mean, it's something different, probably the only thing different you can actually do), I just think they should have at least some experience of it before getting dumped in the deep end.

Thing is if they rush into hosting they will have everyone in the room meaning like 20+ people saying they did a crap job and being mean and then rude because they didn't win and that will put people off hosting. And I don't know how it is now but before I came into the department and loved to hosted SNQ no one really liked or wanted to do it.


I think I did once pitch a training session for SNQ, where you had to first supervise a few (hosted by seniors or management), and then "co-host" a SNQ before you could go off on your own. I pitched this to Charlie but I'm not sure how far it went or if it even was passed on.

Also, There should be a limit on how long it should last IMO. 20-30 minutes is perfect for SNQ, I've seen a few people only last 10-15 minutes before, and it all seems rushed.

SNQ is definitely something that NEEDS to be taken more seriously.

In the rules it used to say SNQ should last between 30 and 50mins I believe so that's the minimum and the maximum really. Less than that it's ridiculous and more it's just annoying.

SNQ doesn't need training. You need to watch SNQ to see how it's done, your questions are checked by management to see if they are good enough and all you need to do is basically copy paste correctly and be able to keep track of score. No need to be a genius to do it.

[Lewis]

Thing is if they rush into hosting they will have everyone in the room meaning like 20+ people saying they did a crap job and being mean and then rude because they didn't win and that will put people off hosting. And I don't know how it is now but before I came into the department and loved to hosted SNQ no one really liked or wanted to do it.



In the rules it used to say SNQ should last between 30 and 50mins I believe so that's the minimum and the maximum really. Less than that it's ridiculous and more it's just annoying.

SNQ doesn't need training. You need to watch SNQ to see how it's done, your questions are checked by management to see if they are good enough and all you need to do is basically copy paste correctly and be able to keep track of score. No need to be a genius to do it.

We aren't asking how many geniuses it takes to host an SNQ... The end fact is this: Most new staff and even some current staff absolutely fail at hosting it. They should be trained, perhaps by having a senior or manager the first time they host it. More than the first time if needed.

[Kyle]

@Samanfa (http://www.habboxforum.com/member.php?u=68263); hosting snq has been given an extra hour to the host's time since forever. dual hosting would split the time but i suggested that each host was given full amount in my last feedback thread. has it now been abolished completely wat

i don't think snq hosting is the main priority to drive hxhd forward. there are other issues that should be tackled first. interaction and friendliness and keeping regular visitors entertained.

[LiquidLuck.]

We aren't asking how many geniuses it takes to host an SNQ... The end fact is this: Most new staff and even some current staff absolutely fail at hosting it. They should be trained, perhaps by having a senior or manager the first time they host it. More than the first time if needed.

What do you mean when you say the fail at hosting? Like which part do they fail at: is it because the questions are crap or because they do not give the point to the first right answer or because they don't keep track of the points?

[Lewis]

What do you mean when you say the fail at hosting? Like which part do they fail at: is it because the questions are crap or because they do not give the point to the first right answer or because they don't keep track of the points?

Some hosts don't even know how to host it, such as the rules of the quiz, despite its simplicity. The hosts get questions wrong and paste them wrong, sometimes pasting the answer. Some hosts take five minutes per question.

Alongside that, questions don't actually seem to get checked by seniors/management... Or not properly, anyway.

[LiquidLuck.]

Some hosts don't even know how to host it, such as the rules of the quiz, despite its simplicity. The hosts get questions wrong and paste them wrong, sometimes pasting the answer. Some hosts take five minutes per question.

Alongside that, questions don't actually seem to get checked by seniors/management... Or not properly, anyway.

Pasting the answers? I think that that's not even lack of train, it's just stupid. And anyway it's a question of getting used to it. If you screw up one question, you'll be more careful the next time. And when you say they get questions wrong then that's the fault of the management that doesn't change or correct their questions.
CrazyLemurs; do people still have to send their SNQ questions to (A)GMs aswell?

I don't think SNQ is the one problem that needs immediate solving in the HxHD, but more the way staff acts and I did spend a few minutes in the HxHD earlier and the moderation is a joke. If someone insults their friend as a joke, I've learned that you should not warn them unless the other person takes it the other way. SNQ training would be a waste of time, just make them watch someone experienced host the SNQ and if they keep failing every time they host it then tell them step in and personally help them, if they get the hang of it, great.

[Danny]

I see i've been guilty of certain things here, which I'll admit is not acceptable. On the last screenshot where I was telling somebody to shh, I think there actually was a reason like they were annoying somebody within the help desk but I could of handled it in a better way. I'll also admit I find it difficult to interact or get involved with people but I will make sure I say hello when people enter the room.

I also do see when i'm not actually active [not sitting behind the desk] somebody will say something which could be taken the wrong way [I seem frequently guilty of this] and I will say something like not be rude, to get back "I was only joking". When I see something after coming back from AFK, it's difficult for me to judge what is harmless banter and when somebody is actually dishing out abuse. The response that I get back from people in these situations make me think twice when I see comments. I am still relatively new to the help desk and I am learning peoples clones and who gets along with who and who doesn't like each other, but i'm not picking on anybody, if I see something that seems to be abuse I will just say "Try not to be rude, please". If i'm in the wrong I will apologise and hope not to alienate the users of the room.

On the subject of not knowing things, again Habbo still seems a little confusing to me at times, which isn't great in somebody working in the help desk, but I do usually strive to gain the knowledge for the person, so that I will know for future reference aswell.

SNQ, I have hosted 2 or 3 times now and I do try and pull questions from various different sources so that I attempt to not repeat questions that are frequently used, however it is pure accidental if I do pick the same questions - But for my self I tend to keep a record of questions i've used before and therefore avoid repeating ones i've done previously. I personally would perhaps like some more themed SNQ like when I did the Eurovision questions and I will aim to host a SNQ during the World Cup and try convince Sammy to let me use atleast 10 World Cup related questions [If you don't want this genuinely, tell me and I will drop the idea immediately.]
Hosts have actually been hard to find as far as i'm aware for which reasons I don't know. You DO still get time added on for hosting [30mins] and another 30mins added if you write the questions yourself, which completes an hour of the minimum 5 hours.

I'm not sure the minimum should be raised to 7 just yet but I see habbo being more active during the summer and so will Habbox so I don't see 6 being hard to complete. I have been guilty of going "My hours are almost done", which again I'll admit is probably not great to share with the room, but in my defense, weekends are honestly the only time I get to go on Habbo at all, otherwise I would be way above the minimums. It may get better soon as I intend to get the internet installed into my flat once i've worked out whether or not I can actually afford it [heres hoping] with my wages coming in from my job. But having said that, my hours are usually atleast 6 hours or more so above the minimum and not usually dead on.

I wish we would be allowed to post the Weekly leaderboards publically but that would probably lead to a caution/warning because I think it would be great for you guys to see who actually does put the most effort in and who does not. But i'm probably alone in wanting that.

I will take on board the feedback here and I as an individual will aim to vastly improve my performance as a Help Desk staff.


Pasting the answers? I think that that's not even lack of train, it's just stupid. And anyway it's a question of getting used to it. If you screw up one question, you'll be more careful the next time. And when you say they get questions wrong then that's the fault of the management that doesn't change or correct their questions.
@CrazyLemurs (http://www.habboxforum.com/member.php?u=82631); do people still have to send their SNQ questions to (a)GMs aswell?

I don't think SNQ is the one problem that needs immediate solving in the HxHD, but more the way staff acts and I did spend a few minutes in the HxHD earlier and the moderation is a joke. If someone insults their friend as a joke, I've learned that you should not warn them unless the other person takes it the other way. SNQ training would be a waste of time, just make them watch someone experienced host the SNQ and if they keep failing every time they host it then tell them step in and personally help them, if they get the hang of it, great.

In response to this, even though I've hosted two or three times only, I'm confident in my abilties here. I try and step in and advise [even before the quizzes start] the guys hosting but it seems to fall on deaf ears at times. The SNQ 2 weeks ago went by very slowly, whereas the last one seemed to go too fast, with like 5 questions told in the first 4 mins [time was 7:04pm] and I tried to say slow it down a bit, but the host ignored. I'm aware i'm not a senior but I feel I am able to guide them atleast.

[Sian]

Certain staff members (the newer ones) are not happy to take our advice, they only seem to like the seniors Ozzinator;. Attitudes need to be looked at!

[LiquidLuck.]

In response to this, even though I've hosted two or three times only, I'm confident in my abilties here. I try and step in and advise [even before the quizzes start] the guys hosting but it seems to fall on deaf ears at times. The SNQ 2 weeks ago went by very slowly, whereas the last one seemed to go too fast, with like 5 questions told in the first 4 mins [time was 7:04pm] and I tried to say slow it down a bit, but the host ignored. I'm aware i'm not a senior but I feel I am able to guide them atleast.


Certain staff members (the newer ones) are not happy to take our advice, they only seem to like the seniors Ozzinator;. Attitudes need to be looked at!

This always happens, guys. New staff only listens to seniors and management, they feel like normal staff isn't anyone to give them advise, has happened to me aswell and will keep happening.

- - - Updated - - -
Ozzinator; Wispur; xxMATTGxx;

When Red was still Assistant HxHD Manager they introduced the themed SNQ right? It was like once a month and a different theme every time. What happened to that?

[Kyle]

I don't think SNQ is the one problem that needs immediate solving in the HxHD, but more the way staff acts and I did spend a few minutes in the HxHD earlier and the moderation is a joke. If someone insults their friend as a joke, I've learned that you should not warn them unless the other person takes it the other way. SNQ training would be a waste of time, just make them watch someone experienced host the SNQ and if they keep failing every time they host it then tell them step in and personally help them, if they get the hang of it, great.
Only way to realise when people are joking is to get to know them and that isn't really happening. :( Completely agreed on the SNQ front, it's definitely not the huge problem people always make it out to be in feedback, I'd much rather we tackle actual issues rather than if a host gets a question wrong.


I see i've been guilty of certain things here, which I'll admit is not acceptable. On the last screenshot where I was telling somebody to shh, I think there actually was a reason like they were annoying somebody within the help desk but I could of handled it in a better way. I'll also admit I find it difficult to interact or get involved with people but I will make sure I say hello when people enter the room.

I also do see when i'm not actually active [not sitting behind the desk] somebody will say something which could be taken the wrong way [I seem frequently guilty of this] and I will say something like not be rude, to get back "I was only joking". When I see something after coming back from AFK, it's difficult for me to judge what is harmless banter and when somebody is actually dishing out abuse. The response that I get back from people in these situations make me think twice when I see comments. I am still relatively new to the help desk and I am learning peoples clones and who gets along with who and who doesn't like each other, but i'm not picking on anybody, if I see something that seems to be abuse I will just say "Try not to be rude, please". If i'm in the wrong I will apologise and hope not to alienate the users of the room.

On the subject of not knowing things, again Habbo still seems a little confusing to me at times, which isn't great in somebody working in the help desk, but I do usually strive to gain the knowledge for the person, so that I will know for future reference aswell.

SNQ, I have hosted 2 or 3 times now and I do try and pull questions from various different sources so that I attempt to not repeat questions that are frequently used, however it is pure accidental if I do pick the same questions - But for my self I tend to keep a record of questions i've used before and therefore avoid repeating ones i've done previously. I personally would perhaps like some more themed SNQ like when I did the Eurovision questions and I will aim to host a SNQ during the World Cup and try convince Sammy to let me use atleast 10 World Cup related questions [If you don't want this genuinely, tell me and I will drop the idea immediately.]
Hosts have actually been hard to find as far as i'm aware for which reasons I don't know. You DO still get time added on for hosting [30mins] and another 30mins added if you write the questions yourself, which completes an hour of the minimum 5 hours.

I'm not sure the minimum should be raised to 7 just yet but I see habbo being more active during the summer and so will Habbox so I don't see 6 being hard to complete. I have been guilty of going "My hours are almost done", which again I'll admit is probably not great to share with the room, but in my defense, weekends are honestly the only time I get to go on Habbo at all, otherwise I would be way above the minimums. It may get better soon as I intend to get the internet installed into my flat once i've worked out whether or not I can actually afford it [heres hoping] with my wages coming in from my job. But having said that, my hours are usually atleast 6 hours or more so above the minimum and not usually dead on.

I wish we would be allowed to post the Weekly leaderboards publically but that would probably lead to a caution/warning because I think it would be great for you guys to see who actually does put the most effort in and who does not. But i'm probably alone in wanting that.

I will take on board the feedback here and I as an individual will aim to vastly improve my performance as a Help Desk staff

In response to this, even though I've hosted two or three times only, I'm confident in my abilties here. I try and step in and advise [even before the quizzes start] the guys hosting but it seems to fall on deaf ears at times. The SNQ 2 weeks ago went by very slowly, whereas the last one seemed to go too fast, with like 5 questions told in the first 4 mins [time was 7:04pm] and I tried to say slow it down a bit, but the host ignored. I'm aware i'm not a senior but I feel I am able to guide them atleast.
Firstly I want to say that the shh thing was a joke and she commented because your habbo looked like it was telling her to shh when it was drinking cola
http://mindbodysmile.com/wp-content/uploads/2009/03/shh.jpg

For what it's worth I have noticed that when you're in the helpdesk you're one of the better staff. You took a lot on the chin as a trialist and have really hardened up and seem to know what's what. Once people can realise the difference between banter and full on aggressive targeting and bullying then I feel that staff and visitors will be able to to understand eachother, play along and be a bit less cold to one another.

Themed SNQs are good. If habbox or habbo is doing an event then staff should take notice and incorporate questions that relate so as to reward those that keep up with the latest news and events and don't just crawl out of their cave solely to participate in the quiz. During the olympics for example I hosted the quiz with shockwave and wrote questions that related to the the olympics, its history and even some very tenuous links like "chemical symbol for gold/silver/copper".


1. What is the official song of the 2012 olympics? ~~~ survival
2. What is 3x12+5? ~~~ 41
3. What is the furni motto of the Holiday Romance? ~~~ Peep through and smile!
4. How many gold medals did Australia win at the Beijing olympics 2008? ~~~ 14
5. Who wrote the novel 'Animal Farm? ~~~ George Orwell
6. Name two help desk staff that have already passed their trial ~~~ Can give any two names from staff list, excluding newest trialists.
7. How many brains does a baby human have? ~~~ 1
8. What is currently the most expensive item on sale in the catalogue? ~~~ Habbo-lympix Cauldron
9. Who was known as the "Little Brown Saint? ~~~ (Mahatma) Gandhi. ['gandhi' alone is acceptable]
10. How much is the Habbo-lympix hurdle in the catalogue? ~~~ 4c
11. What are the two official languages of the olympics? ~~~ French and English
12. What are the chemical symbols for GOLD, SILVER and COPPER? ~~~ Au, Ag, Cu
13. Which athlete has won the most olympic medals? ~~~ Michael Phelps
14. Who recently became Habbox Forum Manager? ~~~ Martin/Bolt660
15. What's the capital of Qatar? ~~~ Doha
16. How many years are in an olympiad? ~~~ 4
17. Which furni has the motto 'An elusive beauty.'? ~~~ Exotic Butterfly
18. Who sings Brokenhearted? ~~~ Karmin
19. How many stump chairs are there in the room? ~~~ 26
20. Name two forum mods. Super mods don't count! ~~~ Oleh./Oleh , Skynus/Sky , Matts/


10 world cup questions are fine so long as they aren't all literally WORLD CUP related. football and basic trivia is cool too. reward habbox members by asking questions about habbox (not just its history) too.

If minimums were ever raised I would expect more interaction based incentives for gaining hours rather than just sitting behind desk.

[LiquidLuck.]

Some of the old HxHD staff help me out here or even the current HxHD staff check the really old HxHD forum posts because I'm sure this was a thing!

If I'm not mistaken it was ages ago but there was a thing where each week the HxHD staff had a task. Tasks like ''meet someone new'' or ''dress the whole week as someone who visits the HxHD'' or even ''help 5 people and screenshot it''. Then they had to post about it in the thread of that week.

I pitched this idea when I was staff but don't even remember how it went. This would be a nice way to get staff to be more friendly with visitors, mainly the make a new friend one. I met lots of people by standing behind the desk, all you need is a ''hello, how are you?'' line and most likely the conversation will flow from that.

[Red]

Some of the old HxHD staff help me out here or even the current HxHD staff check the really old HxHD forum posts because I'm sure this was a thing!

If I'm not mistaken it was ages ago but there was a thing where each week the HxHD staff had a task. Tasks like ''meet someone new'' or ''dress the whole week as someone who visits the HxHD'' or even ''help 5 people and screenshot it''. Then they had to post about it in the thread of that week.

I pitched this idea when I was staff but don't even remember how it went. This would be a nice way to get staff to be more friendly with visitors, mainly the make a new friend one. I met lots of people by standing behind the desk, all you need is a ''hello, how are you?'' line and most likely the conversation will flow from that.

The themed SNQs we never got round to doing. As far as I can remember it was going to be like a last week of the month thing and if it was disney for eg we would have prizes for dressing up and we were going to see if we could involve the radio too. We had planned staff tasks and I am sure there will be a thread with loads of ideas for it in the senior section. Really shouldn't be too much bother to introduce since most of the work was done.

[LiquidLuck.]

The themed SNQs we never got round to doing. As far as I can remember it was going to be like a last week of the month thing and if it was disney for eg we would have prizes for dressing up and we were going to see if we could involve the radio too. We had planned staff tasks and I am sure there will be a thread with loads of ideas for it in the senior section. Really shouldn't be too much bother to introduce since most of the work was done.

Exactly. So many new ideas were brought up around the time I got senior. We had the SNQ raffle that apparently Empired didn't know we had a thread for it, themed SNQ and I remember the amount of ideas that we pitched to Rosy were giant, some possible others just brain storming. It's not all there, if there are new ideas then that's great but no one is doing it so they should use the ones that are already there.

Also if any HxHD reads this, what I used to do is storm the HxHD forums from it's very beginning and see what was done back then. Many of my suggestions were from there, and some were done so you might view it in a different way and get new ideas from it and also see what didn't work out.

Also if the staff needs to post more around the forum, do what Ekelektra did and offer rewards for most posts over x time. She did it for the spam thread because staff need to interact with each other too, but since the main thing right now is for them to interact with other users, do a whole forum posting competition, something like that. It's a start and from it you can see who is actually commited to the role and who isn't.

[rnix]

The HxHD deparment has changed so much over the years. Back a few years ago staff actually took the job to help people, now it seems people want the job to chat to their friends and look "cool" behind the desk, not even helping anyone.

The staff you currently have (mostly) are rude to most people. Ignorant to the people who want help (which is rare) uneducated about anything about habbo/habbox.

We all know that the Helpdesk department probably isnt one of the most needed departments but its the biggest community one so I can see why it's still here.

[TheJokerEffect]

The HxHD deparment has changed so much over the years. Back a few years ago staff actually took the job to help people, now it seems people want the job to chat to their friends and look "cool" behind the desk, not even helping anyone.

The staff you currently have (mostly) are rude to most people. Ignorant to the people who want help (which is rare) uneducated about anything about habbo/habbox.

We all know that the Helpdesk department probably isnt one of the most needed departments but its the biggest community one so I can see why it's still here.

I have to agree with some points here, some (not most) are uneducated about Habbox and Habbo, I actually cannot believe people got in if they are that uneducated. We do learn over time new things about Habbo/Habbox that we wouldn't have known before, I do notice some people "rude" and not answering peoples questions, I wouldn't know how to help in a way that'll make an impact as i'm not a very creative person but maybe one day things will be as people have put "like the old days". I wouldn't know what the old days are like please enlighten me if you will?

"Ignorant to people who want help (which is rare) is a little bit "false" (i don't know exactly a word to put there :P) as when i was there I saw a whole lot of people that I (or someone) helped, wasn't all a flood in one day but a lot of people by the end of the week were helped you may have not noticed but i certainly did.

When i applied for HxHD I wanted to help people as much as i could, i loved helping people! People see HxHD as the "lazy hand" of Habbox Community but when you know the people inside HxHD all they want to do is help people, not sit around ignoring people and not helping (which i will admit does happen) but certainly not on purpose!

[Kyle]

Tweaking the app to include more knowledge-based questions or having regular training sessions (rather than inane 'bonding' sessions where everybody pretends to like one another) could be a possible fix for the uneducated. Thoughts? @zebbadi (http://www.habboxforum.com/member.php?u=114868); @Sianness (http://www.habboxforum.com/member.php?u=26308); @CrazyLemurs (http://www.habboxforum.com/member.php?u=82631); @Cassiieee (http://www.habboxforum.com/member.php?u=96547); @Ozzinator (http://www.habboxforum.com/member.php?u=26252); @TheJokerEffect (http://www.habboxforum.com/member.php?u=117627); LiquidLuck.;

does anybody feel that they actually get anything from staff bonding? What sort of things?

[CrazyLemurs]

We're in the process of working on something similar to training sessions at the moment, although it won't be done on the client. I personally find staff bonding pointless. Last time, we had 5 people play and 4 of those 5 in Skype. Out of a staff team of 15, that doesn't sound like enough, does it? Few people value it, so few people attend, and then we don't bond because the only people there are already friends...

[Kyle]

We're in the process of working on something similar to training sessions at the moment, although it won't be done on the client. I personally find staff bonding pointless. Last time, we had 5 people play and 4 of those 5 in Skype. Out of a staff team of 15, that doesn't sound like enough, does it? Few people value it, so few people attend, and then we don't bond because the only people there are already friends...
What ways do you think that management could get staff to actually bond?

[CrazyLemurs]

I have no idea. Staff bonding events SHOULD be the way people bond, but nobody seems to give a **** who they work with half the time, so it's barely a team. People aren't friends yet, so think that they won't ever be friends and that holds everyone back Kyle;

[Kyle]

I have no idea. Staff bonding events SHOULD be the way people bond, but nobody seems to give a **** who they work with half the time, so it's barely a team. People aren't friends yet, so think that they won't ever be friends and that holds everyone back @Kyle (http://www.habboxforum.com/member.php?u=30795);
It's quite worrying that you say that staff aren't friends yet if we consider how long some of them have actually been members of the team. I wonder what the helpdesk department could take from othr departments to tighten it up a little.

What is staff bonding like for the radio and events teams? Yuxin; :odey:;

[LiquidLuck.]

Tweaking the app to include more knowledge-based questions or having regular training sessions (rather than inane 'bonding' sessions where everybody pretends to like one another) could be a possible fix for the uneducated. Thoughts? @zebbadi (http://www.habboxforum.com/member.php?u=114868); @Sianness (http://www.habboxforum.com/member.php?u=26308); @CrazyLemurs (http://www.habboxforum.com/member.php?u=82631); @Cassiieee (http://www.habboxforum.com/member.php?u=96547); @Ozzinator (http://www.habboxforum.com/member.php?u=26252); @TheJokerEffect (http://www.habboxforum.com/member.php?u=117627); LiquidLuck.;

does anybody feel that they actually get anything from staff bonding? What sort of things?

It is pointless but at least back when I was senior it was something that we needed to do. I remember when I hosted a staff bonding for my group omg. Alex was GMT, then Emily was from Texas and Smiley was never there, had to re-book it and then it still didn't work because something else happened omg confusing. Then me and Charlie hosted a major staff bonding with all the staff which I think is more intelligent that a group staff bonding, but if staff bondings keep happening it should be with games that gave like teams, and not games where it's one against everyone else.


What ways do you think that management could get staff to actually bond?

People that go into the HxHD are supposed to be friendly, even though that changed when certain people joined, and ''upper'' staff fails to give the example as many people could see when Cassie was extremely rude in my event and totally ''un'' HxHD staff like. It's up to staff itself to have friends within the department and just a big HxHD skype group chat could be enough.


I have no idea. Staff bonding events SHOULD be the way people bond, but nobody seems to give a **** who they work with half the time, so it's barely a team. People aren't friends yet, so think that they won't ever be friends and that holds everyone back Kyle;

Do you think that trialists are still welcomed in the department like they were before? Because the reason I sticked with HxHD for so long, apart from the obvious of loving to help people, was because both normal and senior staff and management were so nice to make me feel part of their group of friends. Like just the lesbian hut (omg lol remember that?) for example, I don't think I was exactly friends with Maria before that, like we didn't talk much, but she just made me feel so included - which if you think about the name isn't something I would want to be included in haha but it's like the joke and the thought of making me a part of it... Idk, Kyle; I guess that's what I would call the good old times. With lots of experienced staff like Sophie, Maria, Rosy, Kirst.. At least for me that's definitely the good old times.

[CrazyLemurs]

The thing is, if people are adamant they don't want to integrate, what can we do? Fire them for not being friendly? It seems a little petty to me

---
LiquidLuck.; yes I think we work on that pretty well. The spam thread seems a little quiet to me, or people are just not having good conversations, but even the Skype is pretty bare. A lot of people are younger now (new generation Habboxers etc) and they're a little private and shy. It's difficult to try and bring people out of that, but you're a pretty loud (no offence!) and chatty person. Some of our staff members keep to themselves and are scared to contribute because we're not all such great friends yet

[RyRy]

The issue isn't bullying, or staff AFK, it's as simple to resolve as just giving the entire hxhd department the boot and making it a "community help desk" for a while.

There's so many little groups in hxhd that they all cover for each other, little cliques that just need to be given the boot. If the staff wanna be staff for realsies, give them all the boot and make them do it off their own accord with no incentive.

Then you'll know whose loyal and whose just in it for jokes.

[LiquidLuck.]

It's quite worrying that you say that staff aren't friends yet if we consider how long some of them have actually been members of the team. I wonder what the helpdesk department could take from othr departments to tighten it up a little.

What is staff bonding like for the radio and events teams? Yuxin; :odey:;

Even if following the idea of the skype call - it works like an easier rway of reading a spam thread but it doesn't build friendship that had to opportunity to exist and still don't. If you sit for x amount of minutes next to someone and you don't talk to them, most likely you still won't talk to them over a group convo in skype..

[Sian]

Tweaking the app to include more knowledge-based questions or having regular training sessions (rather than inane 'bonding' sessions where everybody pretends to like one another) could be a possible fix for the uneducated. Thoughts? @zebbadi (http://www.habboxforum.com/member.php?u=114868); @Sianness (http://www.habboxforum.com/member.php?u=26308); @CrazyLemurs (http://www.habboxforum.com/member.php?u=82631); @Cassiieee (http://www.habboxforum.com/member.php?u=96547); @Ozzinator (http://www.habboxforum.com/member.php?u=26252); @TheJokerEffect (http://www.habboxforum.com/member.php?u=117627); LiquidLuck.;

does anybody feel that they actually get anything from staff bonding? What sort of things?

No, though I've only been to one bonding session and that was stupidly joint with hxl. I think if they asked when the best days/ times were for us all it might be worth it, but right now we're just told when, which would be alright if there wasn't so many of us :p

[LiquidLuck.]

The thing is, if people are adamant they don't want to integrate, what can we do? Fire them for not being friendly? It seems a little petty to me

---
LiquidLuck.; yes I think we work on that pretty well. The spam thread seems a little quiet to me, or people are just not having good conversations, but even the Skype is pretty bare. A lot of people are younger now (new generation Habboxers etc) and they're a little private and shy. It's difficult to try and bring people out of that, but you're a pretty loud (no offence!) and chatty person. Some of our staff members keep to themselves and are scared to contribute because we're not all such great friends yet

Lol not really loud, just like to talk. Pretty quiet speaker irl. And that's the thing. ''Not all such great friends yet''. Yet. Well if they are not, they should become. Some of my friendships literally started with a ''hi''. Conversation flows from there. If you're shy, you're not gonna work in a hotel reception. Same thing with the HxHD imo.

[TheJokerEffect]

@Kyle (http://www.habboxforum.com/member.php?u=30795); Staff bonding was a way for well "bond" and it was fun (when i could attend and not wake up early on school days :@) I was always sad when i couldn't go to Staff Bondings as the time difference between the UK and Australia but everyone did bond, i don't know how it goes on now the format may have changed.

Can you clarify with Tweaking the app to include more knowledge-based questions or having regular training sessions (rather than inane 'bonding' sessions where everybody pretends to like one another) could be a possible fix for the uneducated. Thoughts? please? I don't entirely understand, bit tired :[

[LiquidLuck.]

@Kyle (http://www.habboxforum.com/member.php?u=30795); Staff bonding was a way for well "bond" and it was fun (when i could attend and not wake up early on school days :@) I was always sad when i couldn't go to Staff Bondings as the time difference between the UK and Australia but everyone did bond, i don't know how it goes on now the format may have changed.

Can you clarify with Tweaking the app to include more knowledge-based questions or having regular training sessions (rather than inane 'bonding' sessions where everybody pretends to like one another) could be a possible fix for the uneducated. Thoughts? please? I don't entirely understand, bit tired :[

He means updating the application with more questions like the ''X person doesn't know how to blah blah, how would you help?'' so we can know who has knowledge of habbo/habbox and who doesn't.

[TheJokerEffect]

He means updating the application with more questions like the ''X person doesn't know how to blah blah, how would you help?'' so we can know who has knowledge of habbo/habbox and who doesn't.

Oh okay, wow i do need sleep, haha. I do agree, the application needs to be update a lot, needs more thought into it.

[Kyle]

The thing is, if people are adamant they don't want to integrate, what can we do? Fire them for not being friendly? It seems a little petty to me

Well... I dunno... Yes? If staff aren't community spirited then I don't know why they would join a community department.


The issue isn't bullying, or staff AFK, it's as simple to resolve as just giving the entire hxhd department the boot and making it a "community help desk" for a while.

There's so many little groups in hxhd that they all cover for each other, little cliques that just need to be given the boot. If the staff wanna be staff for realsies, give them all the boot and make them do it off their own accord with no incentive.

Then you'll know whose loyal and whose just in it for jokes.
I had considered this. Abolishing the helpdesk team completely and opening it up as a 'council lounge' type group (no need to rebrand it) and allow any member of staff to offer their expertise from their relative departments. A lot of questions thrown about on rare values that hxhd staff aren't always able to answer so could work fine. Scrapped the idea however, the helpdesk needs to stay right now. Yes, the staff aren't up to much but without them there would be no reason to visit the room at all. Baby steps.


Lol not really loud, just like to talk. Pretty quiet speaker irl. And that's the thing. ''Not all such great friends yet''. Yet. Well if they are not, they should become. Some of my friendships literally started with a ''hi''. Conversation flows from there. If you're shy, you're not gonna work in a hotel reception. Same thing with the HxHD imo.
agree. hire more outgoing staff.

@Kyle (http://www.habboxforum.com/member.php?u=30795); Staff bonding was a way for well "bond" and it was fun (when i could attend and not wake up early on school days :@) I was always sad when i couldn't go to Staff Bondings as the time difference between the UK and Australia but everyone did bond, i don't know how it goes on now the format may have changed.

Can you clarify with Tweaking the app to include more knowledge-based questions or having regular training sessions (rather than inane 'bonding' sessions where everybody pretends to like one another) could be a possible fix for the uneducated. Thoughts? please? I don't entirely understand, bit tired :[
Well currently the application form for staff asks a lot about their personality and a little about actual helping. If people are being accepted into team based on what they're saying about themselves but are unable to actually interact properly with visitors or make them feel welcome then perhaps the focus should be shifted back to the help aspect. 5 questions about random thinks that are asked frequently would be better than 1 thing that isn't asked often at all.

Also on bonding - others have said that bonding doesn't really allow users to bond so training sessions on help/interaction could be a better way. make them as interactive as possible, introduce a little bit of competition in the mix and we've got a good bonding session that actually educates too.

[LiquidLuck.]

Kyle; 4 HxHD manager lol

He'd fire all the crap staff, only hire great one and even if just because of that, it would be way better than it is now :Thumbs-Up:

[TheJokerEffect]

Kyle; 4 HxHD manager lol

He'd fire all the crap staff, only hire great one and even if just because of that, it would be way better than it is now :Thumbs-Up:

I was going to say him for Manager haha he knows what he is doing that's for sure!


Sent from my iPhone using Tapatalk

[Storking]

The incompetence of Zebbadi is staggering, he is in no way shape or form cut out for such a community based management role.

A lot of users unfairly jumped on his back a bit (me included) when he was promoted and were told to give him a chance; now over a month later and still things are progressively getting worse.

http://www.habboxforum.com/showthread.php?t=801265

What happened to managers of the help desk being friendly, talkative users and not someone who stays within their small clique and is unapproachable most of the time.

Sadly, trying to talk to zebbadi and get feedback is frustrating to say the least. He seems content to only talk to his small group of friends and not engage in conversation with new users, and by saying this i'm trying to steer away from personal references but it's difficult when every bit of his personality is unsuitable for a HXHD manager.

After this feedback thread was started, myself and Kyle sent in applications because we want to see things improve in the desk.

It's obvious to see Kyle is just as, if not more, passionate than any member of Habbox staff and wants to see the desk improve. Yet after waiting for our application results, Zebbadi has just closed them - why? The desk needs people who are knowledgeable, loyal and passionate about Habbox.

http://i.imgur.com/nr2TgiB.png


tl;dr
It think it'd be a good idea for another member of management to step in and take over from Zebbadi to correctly manage and guide the department in the right direction.

@Samanfa (http://www.habboxforum.com/member.php?u=68263) @lawrawrrr (http://www.habboxforum.com/member.php?u=61966) @xxMATTGxx (http://www.habboxforum.com/member.php?u=1020) @Wispur (http://www.habboxforum.com/member.php?u=55895)

[Kyle]

I'm on exactly the same page as above. I'm tired of being painted to be some kind of monster or as an official habbox scapegoat. We're all trying to offer suggestions and improve the site and the issues being raised are being completely ignored because the staff know better. Well they don't, I'm afraid. In fact most of the hxhd staff are complete morons that don't really know their arses from their elbows.

Zebbadi offered me a position a while before this thread was made and I'll give him credit for actually being prepared to discuss it with me where one agm in particular (hi chris, that's you) wouldn't. We decided that I'd be able to offer some things to properly shape the helpdesk for the future but I was struck down and told that my "recent behaviour" was unacceptable for a staff member. Funny that a certain senior (hi cassie, that's you) manages to maintain her position(s) after such an extended period whilst her level of rudeness increases and approachability reaches an all-time-low. It's laughable really. She's like a downgraded, deformed, disabled version of liquidluck. No I'm kidding, Liquidluck was a good senior staff member at least.

I offered this feedback because I care about the helpdesk. Unfortunately under current management the helpdesk has no future. Sorry, it's just the truth. Empired wasn't perfect but she got a few things done. She got rid of the deadweights that did their bare minimums and not a lot more and hired people who were actually passionate about both helping and growing the community - something that as it stands almost every one of the current staff lack.

Zebbadi hired a senior staff member from outside the department who wasn't capable of answering basic quest questions, let alone managing a (ever-decreasing in size) team of apes behind computers. He's gone now. That's a start, I guess. There were a small group within the actual department that had demonstrated their worth already though, so it's already been proven that there is no faith in staff members... So why should they try, right? And they don't really. They're disenchanted and demotivated and don't even post on the forum which is also on its last legs.

I think it was FlyingJesus that once said that the helpdesk was just a social club for people who want to be staff without actually being staff... Well it's that now more than ever. Some genuinely want to help - some even talk in the room! - but not many have both qualities. Least of all the manager. He replied in this thread without addressing actual issues with a print screen of somebody saying that mattg isn't online and where to contact him. Is that really the best the helpdesk has to offer? That's *not* what the helpdesk want or needs, a proper community focus is. I've all but given up, hxhd just seems like a lost cause.

[Kyle]

oh and here's more appalling behaviour

http://puu.sh/9kFKd lmao

http://puu.sh/9ja99 doesnt know vip colours (reinforces point about not using forum enough and need for more training, I guess)

[TheJokerEffect]

I'm on exactly the same page as above. I'm tired of being painted to be some kind of monster or as an official habbox scapegoat. We're all trying to offer suggestions and improve the site and the issues being raised are being completely ignored because the staff know better. Well they don't, I'm afraid. In fact most of the hxhd staff are complete morons that don't really know their arses from their elbows.

Zebbadi offered me a position a while before this thread was made and I'll give him credit for actually being prepared to discuss it with me where one agm in particular (hi chris, that's you) wouldn't. We decided that I'd be able to offer some things to properly shape the helpdesk for the future but I was struck down and told that my "recent behaviour" was unacceptable for a staff member. Funny that a certain senior (hi cassie, that's you) manages to maintain her position(s) after such an extended period whilst her level of rudeness increases and approachability reaches an all-time-low. It's laughable really. She's like a downgraded, deformed, disabled version of liquidluck. No I'm kidding, Liquidluck was a good senior staff member at least.

I offered this feedback because I care about the helpdesk. Unfortunately under current management the helpdesk has no future. Sorry, it's just the truth. Empired wasn't perfect but she got a few things done. She got rid of the deadweights that did their bare minimums and not a lot more and hired people who were actually passionate about both helping and growing the community - something that as it stands almost every one of the current staff lack.

Zebbadi hired a senior staff member from outside the department who wasn't capable of answering basic quest questions, let alone managing a (ever-decreasing in size) team of apes behind computers. He's gone now. That's a start, I guess. There were a small group within the actual department that had demonstrated their worth already though, so it's already been proven that there is no faith in staff members... So why should they try, right? And they don't really. They're disenchanted and demotivated and don't even post on the forum which is also on its last legs.

I think it was FlyingJesus that once said that the helpdesk was just a social club for people who want to be staff without actually being staff... Well it's that now more than ever. Some genuinely want to help - some even talk in the room! - but not many have both qualities. Least of all the manager. He replied in this thread without addressing actual issues with a print screen of somebody saying that mattg isn't online and where to contact him. Is that really the best the helpdesk has to offer? That's *not* what the helpdesk want or needs, a proper community focus is. I've all but given up, hxhd just seems like a lost cause.

I agree with nearly if not all points you made, I'm going to use myself as an example, to be fair Kyle when i joined HxHD last year, you and a whole lot of others were painted as "horrible" and some other words, but actually being on the other end of this (not being a staff) seems to change my views a WHOLE lot, I got to know vast majority of people that visited HxHD and getting to know them changes everything, I know some of them can be rude or likes starting arguments but if you actually sit down and get to know them instead of ignoring them and going on about in your own little world you'd understand that most of them want to change HxHD and for the better.

I know that you mentioned some people like Sammy, Cassie and James you may not like them at all but they are trying their hardest to make an impact (for lack of a better word) within HxHD I know that it can get boring doing a set amount of hours a week (trust me I know) but during those hours you get to know everyone and (I think) people want to change things for the better, now Sammy is only new so cut him some slack, he was a great Senior and so is Cassie but that does't mean that they're perfect all the time, they may slip up now and again.

When i heard that Senior Applications were for EVERYONE to apply I was little bit angry as I know some people within HxHD did in fact prove to be better (no offence James) than who you hired, some HxHD staff (including me) knew that we didn't stand a chance to get the Senior role, now that Alex has become Senior again (no offence Alex) you're an amazing Senior but what if someone else stood up and proved to HxHD and the Community that they in fact deserved to be in that role other than a person that has been their before and had been fired from that role too!

Seeing things from a different perspective has changed me significantly and has influenced my decision whether or not to actually return to HxHD in October...

Nonetheless I still love HxHD and only hope the best for the department, I hope one day it will be like "old times" (whatever that was like).

[The Don]

oh and here's more appalling behaviour

http://puu.sh/9kFKd lmao

http://puu.sh/9ja99 doesnt know vip colours (reinforces point about not using forum enough and need for more training, I guess)

Ozzinator seems like a massive douche. It's all good blaming the hxhd manager but the fact that a lot of people knew they weren't right for the position when chosen shows that whoever is responsible for choosing the hxhd manager is also partly at fault.

[Kyle]

Ozzinator seems like a massive douche.
she gave 2 warnings to some new guy who asked for donations too a few weeks back :(

[GoldenMerc]

Habbox hires people who have only been on Habbo 6 months at max, Its not just the helpdesk that is lacking. In terms of the radio they normally hire people who register but have 0 posts? I just feel its not very community orientated. Didn't know Habbox became a casino? This guys spamming every time his speach goes...

http://tashload.com/Uploader/uploads//HA86y9q.png

[TheJokerEffect]

Habbox hires people who have only been on Habbo 6 months at max, Its not just the helpdesk that is lacking. In terms of the radio they normally hire people who register but have 0 posts? I just feel its not very community orientated. Didn't know Habbox became a casino? This guys spamming every time his speach goes...

http://tashload.com/Uploader/uploads//HA86y9q.png

I agree. I thought that auto typed was against the rules?


Sent from my iPhone using Tapatalk

[Kyle]

It might be impersonal but it at least shows that dangagentwhateverhisnameis is prepared to help unlike the so many others that sit silently.

[GoldenMerc]

http://tashload.com/Uploader/uploads//lFGYiB4.png

Looks silly, spamming it every time his chat goes like casino dealers...

[Kyle]

lmfao at taylor

is he actually there?

[GoldenMerc]

Yeh this is atm

[Samantha]

Looking through the screenshots on this page, it's rather bad to see especially the level of attitude the staff have. Extremely shocked at how over a period of a couple of weeks we see some who are helping (new) members to slowly begin going against them - that's definitely something we need to avoid as at the end of the day, currently we're a help desk!

One thing I will mention is the VIP colours one as I don't think many know all the colours you can have Shonly; and Yupt;) I want you to view this too as in your prize threads you don't supply the full list. I think perhaps a reinforcement of the FAQs could be needed as for VIP you can get Dodger Blue, Magenta, Pink, Purple, Black, Orange, Teal and Blue and as for Donator you can get Dodger Blue, Pink, Purple, Black, Orange and Teal. I won't dwell on that one too much as I think a lot of the current staff won't know it either (admittedly, they can go look, but that may seem too much 'effort'.)

----

After seeing this thread last night (well the more recent replies), I spoke to Sam about the applications as I noticed he had closed them - I asked him whether he was going to go through the ones sent before they closed, if he had have said no then I'd have told him to, as no one really knew they were going to close and judging from the screenshot it looks like a spur of the moment thing. However, Sam was in two minds about the latest few to apply as the seniors are able to give feedback on opinions on the applications, this differed on occasions therefore Sam had to use his own instinct on who he thought would be good in the department. I believe he's gone through them now, and me and Wispur; began talking on Skype to Sam and Cassie about them (hopefully we came to some agreement now, I didn't lose sleep over nothing fingers crossed lmao).

Kyle; in the past it has seemed you were spoken of as though you hadn't improved at all since your discussion with Chris, opinions might not have changed on you and people might be set in their ways - you get that sometimes, but I really don't want you or anyone to feel disheartened by it all, you've outshone yourself compared to others which is why you were offered a trial in the first place. I believe even Chris thinks you've definitely improved/changed since you were first offered a trial. In reference to your post, Cassie and any other staff member who have been out of line (on more than one occasion), especially those with a senior role have been dealt with.

I've probably spoke utter crap, but I know what I mean in my head. It's rather early and little to no sleep helps. If needs be I'll explain myself clearer when I'm home from work.

[TheJokerEffect]

I understand what you are saying Samanfa;


Sent from my iPhone using Tapatalk

[.:TaylorSwift:]

I think SOTM this month hasn't been based off of the most hours (which is great), it's more who has shown the greatest improvement, helped throughout the month to a high standard, actually doing the job correctly to the standards in which we aim for.

:D meaning me And I would like to say that 1 screenie was when my laptop was frozen and i did reply to him very quickly after and apologize for the wait and explained why

[.:TaylorSwift:]

After reading this whole forum post it got me thinking of new possible suggestions for hxhd. I have worked at hxhd since 2012 and see a lot of changes go through. I would say yes some staff don't really interact with others.I have some good friends at hxhd like 4 but I'm friendly to others and try to join discussion with others. I usually have certain users who don't like me and usually tell me to shut up but I will just ignore those moments. I did join HXHD to help others and answer all their questions.
`` I can see some improvements needed, but I think our hours quality needs improvement and Staff interaction could be improved. ``

[HotelUser]

I might be off base because perhaps HxHD serves a completely different purpose now than when I was here, but I wanted to throw my $0.02 in nontheless:

HxHD is a big part of Habbox's representation within the client itself. I believe that any strategy put into HxHD should strongly consider what can be done to make Habbox appear a more welcoming place. Firstly so that visitors to HxHD think positively about Habbox, and secondly so that Habbox doesn’t attract negative attention or a bad reputation on the client.

It’s hard to read a job application and know straight away if someone is qualified to work in the helpdesk. HxHD needs friendly people. Even if they’re not all that knowledgeable about the game itself, having friendly and sociable staff in the room will go a long way in making HxHD a nice place to hang out, and a successful hangout room is a friendly environment which ultimately shows off Habboxes friendliness to potential new users. If finding staff via application is difficult, consider dropping the friendlier forum users a PM asking them if they want a trial.

I firmly believe in enforcing the rule that HxHD staff shouldn’t swear or make any rude or provocative comments in the room. That doesn’t mean that staff should be as brief and calculated in terms of what they say as a bank teller is, but HxHD staff are really there to upkeep a positive atmosphere in the room. Throw swearing and unchecked rude behaviour into the mix makes things… difficult. We all swear and on the odd occasion it’s perfectly fine. But if there’s any staff members constantly swearing or being rude, they need to either be disciplined or swiftly dismissed.

If it’s become a struggle to keep staff inline with reasonable behaviour, I would suggest spying on clones to deal with extreme cases of complaints, but in all honesty the most successful HxHD environments have always been ones where the HxHD manager invests spending more weekly hours within HxHD than their most active staff. An active manager along with their AGM should know their staff well enough to provide discipline where needed.

.:TaylorSwift: - The real Taylow Swift! Huge fan, hit me up next time you’re in California (H)

[wordofwisdom]

After reading this whole forum post it got me thinking of new possible suggestions for hxhd. I have worked at hxhd since 2012 and see a lot of changes go through. I would say yes some staff don't really interact with others.I have some good friends at hxhd like 4 but I'm friendly to others and try to join discussion with others. I usually have certain users who don't like me and usually tell me to shut up but I will just ignore those moments. I did join HXHD to help others and answer all their questions.
`` I can see some improvements needed, but I think our hours quality needs improvement and Staff interaction could be improved. ``

<3 i agree some changes need done promto

[wixard]

HotelUser; FOR HXHD MANAGER

[Chris]

I'm on exactly the same page as above. I'm tired of being painted to be some kind of monster or as an official habbox scapegoat. We're all trying to offer suggestions and improve the site and the issues being raised are being completely ignored because the staff know better. Well they don't, I'm afraid. In fact most of the hxhd staff are complete morons that don't really know their arses from their elbows.

Zebbadi offered me a position a while before this thread was made and I'll give him credit for actually being prepared to discuss it with me where one agm in particular (hi chris, that's you) wouldn't. We decided that I'd be able to offer some things to properly shape the helpdesk for the future but I was struck down and told that my "recent behaviour" was unacceptable for a staff member. Funny that a certain senior (hi cassie, that's you) manages to maintain her position(s) after such an extended period whilst her level of rudeness increases and approachability reaches an all-time-low. It's laughable really. She's like a downgraded, deformed, disabled version of liquidluck. No I'm kidding, Liquidluck was a good senior staff member at least.

I offered this feedback because I care about the helpdesk. Unfortunately under current management the helpdesk has no future. Sorry, it's just the truth. Empired wasn't perfect but she got a few things done. She got rid of the deadweights that did their bare minimums and not a lot more and hired people who were actually passionate about both helping and growing the community - something that as it stands almost every one of the current staff lack.

Zebbadi hired a senior staff member from outside the department who wasn't capable of answering basic quest questions, let alone managing a (ever-decreasing in size) team of apes behind computers. He's gone now. That's a start, I guess. There were a small group within the actual department that had demonstrated their worth already though, so it's already been proven that there is no faith in staff members... So why should they try, right? And they don't really. They're disenchanted and demotivated and don't even post on the forum which is also on its last legs.

I think it was FlyingJesus that once said that the helpdesk was just a social club for people who want to be staff without actually being staff... Well it's that now more than ever. Some genuinely want to help - some even talk in the room! - but not many have both qualities. Least of all the manager. He replied in this thread without addressing actual issues with a print screen of somebody saying that mattg isn't online and where to contact him. Is that really the best the helpdesk has to offer? That's *not* what the helpdesk want or needs, a proper community focus is. I've all but given up, hxhd just seems like a lost cause.

I stand by the decision to not allow the trial last month because I think your general on client behaviour has improved since then. I've not been on client much for the past 2 weeks but I haven't had any serious complaints or anything that would stop you from going on trial this time around. The only thing that you've done wrong is this post here. You've just made some nasty comments about Cassie before going on to call the current team a bunch of apes. If you're going to be staff at Habbox then you need to change that attitude.


oh and here's more appalling behaviour

http://puu.sh/9kFKd lmao

http://puu.sh/9ja99 doesnt know vip colours (reinforces point about not using forum enough and need for more training, I guess)

As Sam said, that is quite a shock to see. In the future please send these to us via PM as soon as it happens so that it can be dealt with quickly.

[TheJokerEffect]

HotelUser; FOR HXHD MANAGER

What did HotelUser do cause I've heard bad things about him/her and I just wanted to know?


Sent from my iPhone using Tapatalk

[HotelUser]

What did HotelUser do cause I've heard bad things about him/her and I just wanted to know?


Sent from my iPhone using Tapatalk

I used to run the Habbox Lemonade Stand Department (HxLSD). When we started selling more lemonade than HFFM, they came and burned our stand down. It was never the same after that, many of our LSD staff were left scared forever.

[myles]

this thread is a beg! honestly peeps

[LiquidLuck.]

I stand by the decision to not allow the trial last month because I think your general on client behaviour has improved since then. I've not been on client much for the past 2 weeks but I haven't had any serious complaints or anything that would stop you from going on trial this time around. The only thing that you've done wrong is this post here. You've just made some nasty comments about Cassie before going on to call the current team a bunch of apes. If you're going to be staff at Habbox then you need to change that attitude.



As Sam said, that is quite a shock to see. In the future please send these to us via PM as soon as it happens so that it can be dealt with quickly.

Chris, about Kyle's post, I agree with you to some degree, HxHD staff is supposed to be friendly and everything of course and maybe he shouldn't have used those words. But from what I've gathered, the current HxHD management and senior team has been giving more problems than ever and I read the thread from when he was promoted and yes we were told to give him a chance, but whoever said that one month has passed and things are the same is not even exactly right. Things are not the same, they are worst! Charlie managed to gather a few staff that had other roles and didn't seem to bad. That staff has quit and the current one as you can see from the posts in this thread is not qualified for the job.

I've had my problems with Kyle, lots of people have, but for the short time he worked in the HxHD he was a good staff member and right now he does seem changed and seems to be one of the only people that actually cares enough to give suggestions to the HxHD team since they don't seem to know what they are doing. I remember Charlie saying that keeping open apps was a pain, but zebbadi kept them open for ages, now all of a sudden he changes his mind.. Things cannot be done that way, they need to be given careful thought mainly when it's about the HxHD which is often the first thing users find out about Habbox. He offers the role to people without experience and ''isn't sure'' about people that actually did something to promote the HxHD.

It's the 10th and still waiting for the SNQ raffle to happen and where did the stickied post from that go? It's a big thing, should be properly advertised.
Also how come the raffle will be done in the HXHD or by a DJ on air? A DJ should not do the raffle since he isn't HxHD staff, should be management and if not then seniors to do it or everyone could say it's riggued. Once it's done, I agree that DJ's could announce it on air since they need to speak more than they do. But yeah HxHD feedback right now so gonna stop here.


P.S.: About people being classified as trouble makers in the HxHD, that has and always will happen, but sometimes you just need to get to know them for them to be nicer to you or at least be less annoying. I could give you many examples of people that were the worst and now they are fine, Thugs is one of them.

[zebbadi]

The raffle was done and evanora won. A Dj does not do the raffle i do. Phil wanted the thread removed and I was waiting for the new banner to recreate it.

[Jbate94]

Well this conversation escalated quickly

[LiquidLuck.]

The raffle was done and evanora won. A Dj does not do the raffle i do. Phil wanted the thread removed and I was waiting for the new banner to recreate it.

http://www.habboxforum.com/showthread.php?t=801767&highlight=HxHD+raffle

Then you should change the ''the monthy SNQ raffle will be done in the Helpdesk or by a DJ on air'' to like ''will be announced'' because the way you put it doesn't mean what you just said.

[zebbadi]

http://www.habboxforum.com/showthread.php?t=801767&highlight=HxHD+raffle

Then you should change the ''the monthy SNQ raffle will be done in the Helpdesk or by a DJ on air'' to like ''will be announced'' because the way you put it doesn't mean what you just said.

Yeah but despect would've been in charge of that, as he was senior and manager then. I have changed it now.

[Lewis]

Jellyfish; you ought to apply for assistant hxhd manager (if you have the free time, of course)

[Richie]

I shall address all your needs once accepted into my new position.

http://i.imgur.com/VmfMVzR.png

[Samantha]

I shall address all your needs once accepted into my new position.

http://i.imgur.com/VmfMVzR.png

Best app ever ;).

[Reality]

If you guys really don't like how the HxHD is run, stop complaining and apply for assistant and make the measures to change them accordingly?!

At least then these 10,000+ HxHD feedback threads won't be made (or will they...)

[The Don]

If you guys really don't like how the HxHD is run, stop complaining and apply for assistant and make the measures to change them accordingly?!

At least then these 10,000+ HxHD feedback threads won't be made (or will they...)

A lot of staff seem to have this silly, false idea that they are somehow immune from criticism from regular members, and that non staff members are somehow incapable from recognising faults within the departments. If staff members were doing their jobs properly then there wouldn't be '10,000' feedback threads.

[Reality]

I agree that if staff aren't doing their job correctly then it would and should be addressed. But I'm saying if they don't like that, then maybe they should be applying to change it and make their router stricter as they feel necessary.
A lot of staff seem to have this silly, false idea that they are somehow immune from criticism from regular members, and that non staff members are somehow incapable from recognising faults within the departments. If staff members were doing their jobs properly then there wouldn't be '10,000' feedback threads.

[GoldenMerc]

Think you are avoiding the problem, So people are complaining the current manager is struggling in her role, controlling the staff and what not. So you are now trying to hire an assistant? Surely either demote her, or hire a manager and make her assistant?

[Samantha]

Think you are avoiding the problem, So people are complaining the current manager is struggling in her role, controlling the staff and what not. So you are now trying to hire an assistant? Surely either demote her, or hire a manager and make her assistant?

His/Him.

He hasn't been in the management position too long, just over a month which, if the department is in a state anyway it's not going to be miraculously transformed in that time. Many have tried, but it's just not doable. An assistant can bring more ideas, fresher ones too which may help and coincide with the one's the manager already has. Of course, if after the assistant or manager isn't pulling their weight and isn't trying to improve the department, then we will take more action. He does have the ideas (well from his application I know he's tried doing some of them), it's just the other problems that need doing first that sometimes take priority.

I'm not saying Sam is perfect, as no manager really is, but judging them after 1 month in the role is a little harsh. We have been discussing a variety of things with him, these included staffing, and possible new events that could come soon - not just the same old SNQ, or room with a few games in.

[Sian]

I think the thing is as well, that it's great you guys pick up on staffing things, but we need to see some community style ideas, what you guys would enjoy doing/seeing in the help desk.

Im not saying do someone's job for them, but with a community department, we need to know what you would like, otherwise things might happen that you hate. If you get what I mean.

[Mr-Trainor]

If you guys really don't like how the HxHD is run, stop complaining and apply for assistant and make the measures to change them accordingly?!

At least then these 10,000+ HxHD feedback threads won't be made (or will they...)
I find it ridiculous when people say things like this. As a member of the community, everyone here is entitled to give their feedback. Whether you like it or not and whether you agree with it or not is your choice, but there's no need to suggest feedback is irrelevant/useless when coming from a non-staff member. In fact, they tend to be less biased and more open with their views. Some very good points have been raised in this thread, in my opinion, and I hope that they're taken on board.

[lemons]

poor zebbadi he is trying his best!

[despect]

I think what someone said in this thread (I can't remember who..) but community based departments run better with some input from the community, I think most of this thread is about people saying about Sammy's ability as a manager, yeah he may have his flaws but don't all managers? None of them are perfect in every way they all have flaws. (That's not me saying they are bad because they aren't). I think him having an assistant will somewhat give him the support he needs. Hopefully the assistant will be able to come up with ideas and turn the department around.

[Reality]

I find it ridiculous when people say things like this. As a member of the community, everyone here is entitled to give their feedback. Whether you like it or not and whether you agree with it or not is your choice, but there's no need to suggest feedback is irrelevant/useless when coming from a non-staff member. In fact, they tend to be less biased and more open with their views. Some very good points have been raised in this thread, in my opinion, and I hope that they're taken on board.

Considering I am a staff member at this current point in time and previous HxHD staff. I think I can safely say that I know what it is like to be working within the help desk.
The countless times, I have been at the help desk I have seen no problem with many factors of the it that may be due to, staff, community or the manager! However, if someone feels that they don't like how the department is being run this moment in time, then surely it seems logical for them to apply for the current assistant managerial role, so that they can make the point a lot clearer and in one that will get noticed - does it not?!

[Becca]

too long didn't read

hxhd sucks hire me again

[Kyle]

If you guys really don't like how the HxHD is run, stop complaining and apply for assistant and make the measures to change them accordingly?!

At least then these 10,000+ HxHD feedback threads won't be made (or will they...)
Feedback is absolutely necessary for all departments to progress. Without it the helpdesk would stagnate and become a haven for bullies and staff that don't want to do anything, the saturday night quiz would be poorly organised each week and the room would continue to be less and less of a desirable place to visit. You've made feedback on the quiz yourself, you're aware that bringing problems up so that they can be properly addressed is important. :) I know that a lot of the suggestions have already been taken on board and are being used to improve the department and how it runs, so it's not all useless.

I don't think the "stop complaining and DO IT URSELF" attitude is a very good one. Storking and I have joined the helpdesk and are trying to get a bigger picture of the current situation. I'll continue to offer my feedback, highlight issues and try to facilitate discussion where suggestions can be brought up, but I won't spoonfeed those unable to do their jobs properly. I won't muscle in and try to take over to paint the helpdesk in +*my vision*+, i'll just give suggestions and offer my assistance where it's asked of me.


I think the thing is as well, that it's great you guys pick up on staffing things, but we need to see some community style ideas, what you guys would enjoy doing/seeing in the help desk.

Im not saying do someone's job for them, but with a community department, we need to know what you would like, otherwise things might happen that you hate. If you get what I mean.
I completely agree. The helpdesk is - and I don't know how many times I need to stress this for it to sink in -- THE community department. Okay, so it's called a helpdesk. Okay, so help is offered to new people. But that doesn't detract from its community side whatsoever. People are always banging on about rebranding it into a lounge... THEN WHAT? It'll just be a chill room (as it is now) with no real attraction to newer members.

The helpdesk needs people's contributions to progress. This is addressed to everybody - WHAT MAKES YOU VISIT THE HELPDESK?? WHAT MAKES YOU NOT WANT TO VISIT? HOW WOULD YOU SUGGEST THAT THE HELPDESK COMBATS THE LATTER? WHAT KIND OF THINGS WOULD BE EXCITING FOR YOU WITHIN THE HELPDESK TO MAKE YOU STAY LONGER?

It's all well and good pointing out obvious flaws but there needs to be some building on the actual suggestion aspect too.


Considering I am a staff member at this current point in time and previous HxHD staff. I think I can safely say that I know what it is like to be working within the help desk.
The countless times, I have been at the help desk I have seen no problem with many factors of the it that may be due to, staff, community or the manager! However, if someone feels that they don't like how the department is being run this moment in time, then surely it seems logical for them to apply for the current assistant managerial role, so that they can make the point a lot clearer and in one that will get noticed - does it not?!

Knowing what it's like to work in the helpdesk is unfortunately not the same as being aware of quite clear flaws. AFKing and lack of any want to actually interact with those in the community being some of the most evident.

I wouldn't apply for the position because it's just not in my nature to clamber over and upset other people to get somewhere. Despect was hired from outside the department as a senior and really caused quite a stir between the staff that had been working there longer and some even working hard. The current staff seem to be quite restricted in what they can do and I hope that the decision to hire somebody from the outside doesn't backfire again because I doubt they could take another blow like that. Initiative and ideas are apparent in a few members in and out of the department from what I've seen so I hope at least one of those people is given the platform and support that they need.


too long didn't read

hxhd sucks hire me again

yup. hire people from the community as well as noobs. it's always nice to see a friendly face behind the bar who can actually hold as discussion as well as knowing where to find their navigator.

[Reality]

Feedback is absolutely necessary for all departments to progress. Without it the helpdesk would stagnate and become a haven for bullies and staff that don't want to do anything, the saturday night quiz would be poorly organised each week and the room would continue to be less and less of a desirable place to visit. You've made feedback on the quiz yourself, you're aware that bringing problems up so that they can be properly addressed is important. :) I know that a lot of the suggestions have already been taken on board and are being used to improve the department and how it runs, so it's not all useless.

I don't think the "stop complaining and DO IT URSELF" attitude is a very good one. Storking and I have joined the helpdesk and are trying to get a bigger picture of the current situation. I'll continue to offer my feedback, highlight issues and try to facilitate discussion where suggestions can be brought up, but I won't spoonfeed those unable to do their jobs properly. I won't muscle in and try to take over to paint the helpdesk in +*my vision*+, i'll just give suggestions and offer my assistance where it's asked of me.

This "stop complaining and do attitude" is merely to make people think about applying for the position within the help desk.
As I know feedback is vital, however feedback is feedback until it gets over-abused. There are countless thread for help desk and likewise events. Therefore, at least something could be done about that by making a 'stickied' thread entitled HxHD feedback likewise the other departments to make the page look some-what 'clean.'
I have no doubt you won't highlight your issues as, you already have in the past, so I hope that you both do carry on, highlighting these features and impurities so then at least they will be addresses accordingly - but it's also down to the manager at hand of (s)he is going to accept responsibility for they mis-haps, or if they're going to blame others, I don't think this is likely of Zebbadi as he does try to sort all the issues and at least make some adjustments to HxHD rules etc.
Nonetheless, my attitude of that to this thread and to that of my remark, is because these threads are repetitive and need some structure and need to be addressed and then shown which have been taken into account and show the changes made so people don't continually post the same!

[Kyle]

The thread does have some structure it's just that people are getting too hung up on the negatives (as is the case with most feedback) that they aren't prepared to offer positive correctional suggestions. It's better to have many people post the same thing over and over until it gets addressed than to have one thread where things are ignored and it comes back to the idea that there's something wrong that can't be fixed so it should just be give up on. I just wish those involved in the department were a little more vocal/aware when it comes to feedback.

[rnix]

HxHD will always be the department at the forefront of complaints and "change" and feedback threads and blah blah blah.