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View Full Version : Bt Homehub2 Always down!


MilksAreUs
18-06-2014, 05:20 PM
Right, so me and my family are connected to internet via BT. Our internet speeds are ****. We experience downtime (minimum 2 times a day) and its just getting out of hand. We all get really annoyed at the fact BT are a complete waste of time, and when my father does ring up BT, they tell him he could upgrade to BT Infinity. We'd love to upragde to BT Infinity but the telephone lines round here arn't designed for Infinity, only normal broadband. Any ideas?
Hannah
18-06-2014, 06:42 PM
Find a new provider, look into ones with better customer service and which have better reviews from areas similar to yours.
-Nick
18-06-2014, 07:52 PM
Right, so me and my family are connected to internet via BT. Our internet speeds are ****. We experience downtime (minimum 2 times a day) and its just getting out of hand. We all get really annoyed at the fact BT are a complete waste of time, and when my father does ring up BT, they tell him he could upgrade to BT Infinity. We'd love to upragde to BT Infinity but the telephone lines round here arn't designed for Infinity, only normal broadband. Any ideas?

When you sign up to BT you normally sign a contract I think, we had a similar problem too.
If you go here: http://speedtest.btwholesale.com
It tells you your results, if they are not want you signed up too, send it to them and see what they say.
Recursion
19-06-2014, 08:41 PM
PM me any reference numbers you have from phone conversations and an explanation of the full problem. I know people who can escalate this Petrusoxide; .
MilksAreUs
19-06-2014, 08:49 PM
PM me any reference numbers you have from phone conversations and an explanation of the full problem. I know people who can escalate this Petrusoxide; .

It's my dad who deals with this stuff. Where would I find the reference numbers?
Recursion
19-06-2014, 08:50 PM
It's my dad who deals with this stuff. Where would I find the reference numbers?

If you don't have any PM me with an explanation of the prob, I'll ask a couple of bits of info then pass them on when I'm in the office tomorrow. :)
Jack!
19-06-2014, 10:50 PM
Why was my post deleted?
MilksAreUs
20-06-2014, 05:49 AM
Why was my post deleted?
not sure mate.

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