Can/could you deal with angry customers?

[welshcake]

I get a lot of angry customers in work because I work the self scan machines. If been pushed, screamed at in my face, ragged and all different stuff because customers do get frustrated. I personally can't handle it very well and on many occasions I've ran off crying to my supervisor. Could you deal with angry customers but in the good customer service way?

[Richie]

I used to work with fast food a while back. Everything is done so quickly so I accidentally forgot to put a hot dog in the hot dog bun.. LMAO most embarassing thing ever, the customer was so pissed, i had to apologize profusely, thankfully in the end the customer seen the funny side.

I hate dealing with customers, I prefer to do jobs that don't require you to make conversation with customers so working behind the scene

[welshcake]

I hate dealing with customers, I prefer to do jobs that don't require you to make conversation with customers so working behind the scene

Same to be honest
like I always say; I was a people person until I started to work in retail

[Richie]

Same to be honest
like I always say; I was a people person until I started to work in retail

Lmao don't blame you, I've contemplate just telling a customer to **** off a quit my job (when i was employed) but just had to deal with the situation with a smile on my face. Fml customers.

[-:Undertaker:-]

I could.

Then again, haven't got you to still be nice even when they're being wicked to you? I'd find it hard not to give it back.

[j0rd]

I worked in a nightclub so yeah all the time. Once had a bottle threw at my head because I wouldn't serve some lad

[Empired]

I really don't like customers but I can deal with them. Basically even when they're really angry just keep being as sweet as sugar and they look like such ********* to everyone around them because they're screaming their head off while I'm asking them to calm down and apologising for whatever probably wasn't my fault.

Whenever it's busy in the pharmacy it takes a lot longer to do prescriptions because we've got a backlog (obviously) but I always get customers trying to tell me I promised it would take less time than I actually said. I remember telling one woman it would be about a 15 - 20 minute wait and she said ok she'd pop next door to buy a newspaper, then came back literally 3 minutes later and started screaming that her prescription wasn't done and she had to get back home to her dying mother (lol). Then she made my boss (the pharmacist) come out of the back room and tried to tell her I'd said it would be a maximum of 5 minutes and my boss had luckily actually heard our whole conversation and knew the woman was lying. But that still slowed up the entire process by another 5 minutes and eventually the woman just stormed saying she wouldn't bother with our services again.
.......... Which is fine because she's over 60 and doesn't even pay for her prescriptions anyway so we're not even losing money (A)

[Samantha]

I used to work with fast food a while back. Everything is done so quickly so I accidentally forgot to put a hot dog in the hot dog bun.. LMAO most embarassing thing ever, the customer was so pissed, i had to apologize profusely, thankfully in the end the customer seen the funny side.

I hate dealing with customers, I prefer to do jobs that don't require you to make conversation with customers so working behind the scene

Don't worry, when I had a burger from McDonald's they forgot to put the bottom of the bun on. They chased me trying to tell me.

I don't get too many angry customers, if I do I have the option to push the bell on first aisle or on the till and I'll usually tell management. The angriest one I've ever got was when I refused someone for buying alcohol for her underage son, turns out she's known for shoplifting and so I did the right thing. Forgot the bell was under the till though, so I just shouted management normally.

[Kimmy]

I really wouldn't be able to deal with customers because I'm just as snappy and short tempered as they are. I'd retaliate back and forth too much and it's hard to keep my cool when people are down-right rude.

[Matt]

I deal with so many each week, I just get to the point where I repeat myself. I used to panic so much when something went wrong, but now I just stay calm (even if they're like super angry and in my face) and don't let them get to me.

A majority of the time it's just me proving customers wrong (in terms of lottery) and then they walk away in a mood, and I love being right so it makes me feel so good. Some weeks I just can't be bothered and I'll deal with people and keep my cool but then rage about it for 10 minutes to the other people I work with.

"The Customer is always right" is so outdated.

[Prosiary]

In the training restaurant I have to work in for my course once a week, I've heard many people complain, even with the carrots not being all the same size, I just end up saying it's a training restaurant for a reason, it's not going to be perfect is it? and they say nothing :P

[Kellie]

I've had to deal with an angry woman before when I was working on a holiday site. Basically someone didn't give her fresh towels so she went on a mad one at me and my friend who were walking by. It depends how the whole situation plays out. If they're awfully rude I would probably only bite my tongue for so long

[Narnat,]

I work in Pets at home and I get my fair share of customers due to certain policies that we have about pet sales it sometimes does lead to misunderstandings and Some customers can unfortunate become angry! It's just something that you need to take with a pinch of salt

[Richie]

Don't worry, when I had a burger from McDonald's they forgot to put the bottom of the bun on. They chased me trying to tell me.

I don't get too many angry customers, if I do I have the option to push the bell on first aisle or on the till and I'll usually tell management. The angriest one I've ever got was when I refused someone for buying alcohol for her underage son, turns out she's known for shoplifting and so I did the right thing. Forgot the bell was under the till though, so I just shouted management normally.

Lmao did they change your burger in the end

[Samantha]

Lmao did they change your burger in the end

Yeah they did LMAO.

[Meanies]

In my current job all complaints have to go through the manager so it's not too bad, I just listen to what they have to say and see if I can sort it or not, if not then just go find the manager or ring 3 bells and get them to look after it.

My previous job was a different kettle of fish. Had to deal with everything from start to finish, whether it was their stuff not arriving on time, a wrong size being delivered or wrong quantities. Between phone and email there were countless complainers, I much preferred replying to the emails about complaints because you can be more sassy in your responses and most of the time it wasn't our fault anyway they had ordered the wrong size most of the time or the problem was with the delivery company so just had to be the middle man between customer and courier. On the phone could be difficult at times if they said something I had no response to or if they start shouting so I'd often just stay quiet until they had stopped their raging and talk them around in the end. 99% of the time the problem would be solved and they'd end up thanking me and apologising haha. Much prefer dealing with it behind the scenes on phone/email than face to face though.

[Alysha]

I put up a good front, but I don't handle it well behind closed doors.

I was doing the lottery for a customer the other day and she didn't mark what days she wanted it for. She had all different slips she wanted to do, so I thought it was best to make sure if she wanted them all for that night. Apparently I'm stupid and slow and can't handle a simple request, why did they employ such an idiot? THING WAS SHE WANTED THEM ALL FOR DIFFERENT DAYS! I'M NOT A BLOODY MIND READER, but yes, she proceeded to use so much foul language to insult me, so I went as slow as possible, but was as polite as ever.

I hate customer service desk work too. So much. Some woman used a free £5 voucher on a £4.80 shop on the self scans, and started shouting at me because she didn't get change. I wasn't even working on the self scans, we had to get a manager to approve a 20p refund, because she wouldn't stop going on about it; on a voucher that the store issued anyway, she didn't have to pay for that voucher.

I hate people.

[Phil]

Tbh hospitality should be defined as "Working around customers who are in the way to do as much as you can for them and for you to not be appreciated and probably yelled at".

I've dealt with a lot of angry customers in the past and to be honest, I don't have a problem with them. You are the one with all of the information, you are the one who is probably right.