Habbo basically handed over my account to a stranger on a silver platter.

[Spiffy]

I've not been on Habbo in months, so when I got the following email, "A yellow ducky told us that you requested to change your email address of the Habbo account to the email address [redacted]@yahoo.com" I was like.. um, what? I did end up regaining control of my account but by then it was too late. Customer support was useless as usual, I don't even know how the person managed to get in, maybe lingering codes from when the Help Tool was compromised in July 2015, and despite the evidence & screenshots I provided, including who did it, I was basically given the middle finger and told to suck it up.

I know at the end of the day, Habbo's just a game, but i'm a sappy sentimental person and I really don't understand why people feel like they can just take things from you just because they can. You can have my cherry trees and black dino egg, whatever.

[Empired]

Aw man, I know what you mean about Habbo just being a game but I'm exactly the same. I never really use any of the furni or credits on my account but I would still be heartbroken if they were stolen - it's taken me years to collect that furni (a lot of which has sentimental meaning) and to have someone come along and take it to feed their own greed would really piss me off lol :(

Sorry about what happened. Does that mean you can't get into your account at all? What did they say exactly after you'd provided all the evidence?

[Spiffy]

I got into my account in the end with help from "Chad" via request ticket. He asked me to provide five 9 digit bank transaction codes to prove I bought credits and that I owned "Spiffy" - then told me to give him an email so he could give me back the account, but as you know, with IDs you also have other names attached to that 1 email. So I flipped out, literally like, you just gave me Spiffy back, what about the other 10 names I had on that ID? Eventually "Chad" got the idea and moved the rest over to my email.

"Sam" from customer support chimes in after I posted screenshots of the hijacker's email and username AND recent room visits AND the random friend he added then promptly deleted after he raided my account:

"Hello,

Thanks for contacting Habbo.

We took a look at our logs (where any changes made to an account from one email to another is recorded) as well as sifted through all customer service tickets that make mention or in any way relate to your account. We are satisfied that there was no breach where Customer support is concerned. Your account was not moved over to a different email ID nor did anyone request for us to do so.

We know it is heartbreaking when an older, seasoned account such as yours gets compromised. If you didn't go to a phishing site, then the only thing we can think of is that possibly someone you trusted somehow gained access or passed on details that they shouldn't."

and my personal favourite, "Chad" denying anything even happened:

"Hello,

Thanks for contacting Habbo.

Your account was not moved over to a different email ID nor did anyone request for us to do so. The email you received was an automated one, and was not prompted by a staff member.

No one changed your changed your email. This user had your information from some other source. We are not able to help you any further, and we will be closing all tickets.

We understand that you are frustrated and that the issue was not resolved to your satisfaction, but the reason that we decided to take this action has already been discussed with you a few times.

We feel we have done all we possibly can to help you. Please understand that our decision is final and that if you keep writing emails about the same issue, your email address may get blocked in our system for spamming."

[Empired]

So they deny that your email was ever changed despite having to move all your avatars back onto your email? Insane.

But Habbo's customer services are notorious for their utter incapability at dealing with anything genuine but seem to be extremely good at giving a hand to scammers and hackers.

[Kyle]

That's actually one of the most helpful customer support tickets I've seen in a very long time. They got your account back to you and they checked logs to see if there was anything to substantiate your claims that it was their fault. You got your account back, move on.

[RyRy]

Habbo need to secure their accounts, shock horror.

With the release of 2-step apps on phones nowadays, it's bizarre as to why they haven't gone down this route yet, would cut most of their tickets in half.

[Spiffy]

That's actually one of the most helpful customer support tickets I've seen in a very long time.

I didn't know grasping the English language was the least they could do for me, but okay!

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I know, right? Habbo lagging behind.

[Red]

Would you have got that email in first place if they had manually moved your accounts though?

[Yawn]

lmfao thats crazy

[lilt-lover]

Chad is the worst person to speak to customer support wise.

I recently got perm banned (and eventually unbanned after a month) after I got banned for something I didn't even type/say in the client, Chad replied back on several occasions saying that regardless of what proof I showed him that I did say it and he would not be unbanning my account. After many many replies from myself, it eventually got to the point where I again showed him my original proof that I possibly could not have been on the account which he provided a chat log for, and screenshots of my own ID, that "Sam" came along as eventually unbanned my account.

I have a feeling Chad and Sam are the same person (probably are) and he just realised that he'd made a momumental **** up and changed character/name to refrain from looking like a moron.

[Spiffy]

Would you have got that email in first place if they had manually moved your accounts though?

Did you mean if they hadn't changed my email? I doubt I would've gotten that auto message, no.

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I have a feeling Chad and Sam are the same person (probably are) and he just realised that he'd made a momumental **** up and changed character/name to refrain from looking like a moron.

I think so, too. I feel like things happening in client never relay back to customer support help tool tickets thing. Everyone seems to be running around like headless chickens going "No, you're wrong" back and forth.

[Red]

Did you mean if they hadn't changed my email? I doubt I would've gotten that auto message, no.

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I think so, too. I feel like things happening in client never relay back to customer support help tool tickets thing. Everyone seems to be running around like headless chickens going "No, you're wrong" back and forth.

I've had accounts moved by them though and from my knowledge didn't get that email saying I requested a change.

[9buzz]

For a brand that only sells virtual items, the Habbo customer service has always been shockingly pathetic.
The response you received seemed very typical of their support team, a very unsympathetic and useless response.
I got permanently banned around 2008 when someone scripted fraudulent gold bars. I was traded a gold bar that was fraudulent and of course, they banned me and blamed me for everything.

I feel so disappointed by the customer support team at Habbo that I feel like it should be used as an example for companies of what type of behavior NOT to exhibit.

[Zak]

For a brand that only sells virtual items, the Habbo customer service has always been shockingly pathetic.
The response you received seemed very typical of their support team, a very unsympathetic and useless response.
I got permanently banned around 2008 when someone scripted fraudulent gold bars. I was traded a gold bar that was fraudulent and of course, they banned me and blamed me for everything.

I feel so disappointed by the customer support team at Habbo that I feel like it should be used as an example for companies of what type of behavior NOT to exhibit.

I remember that gold bar fiasco :P haha

I was perm banned in 07 but got unbanned in 2012 maybe? Their customer service was still shocking. I got perm banned in 11/12? by 0rca also.

[9buzz]

I remember that gold bar fiasco :P haha

I was perm banned in 07 but got unbanned in 2012 maybe? Their customer service was still shocking. I got perm banned in 11/12? by 0rca also.


When you were banned in 2007, what was it for if I may ask and how'd you end up getting unbanned?

[Zak]

When you were banned in 2007, what was it for if I may ask and how'd you end up getting unbanned?

I don't remember exactly when I was banned but I took a 4 year hiatus after that returning in early 2011. I was joking about - Habbo deemed it inappropriate but I never appealed till years later. Explained myself and they gave me the benefit of the doubt - basically said I was messing around and it was years ago. It was a woman who unbanned me but her name escapes me. Had a few thrones on there so it helped me get back on my feet. Harry mentioned about a month ago that I'm probably worth 1000gb now which is astounding!

0rca banned me in the helpdesk for having a MOD- account after my discussion with her about it and her refusal to acknowledge that it was possible. The ban is perm and will never be lifted, it actually extended itself to 2026 recently (from 2020).

[.:TaylorSwift:]

This is a first and this seems like a issue they should take responsibility and learn from it.


Sent from my using Tapatalk

[e5]

Chad is the worst person to speak to customer support wise.

I recently got perm banned (and eventually unbanned after a month) after I got banned for something I didn't even type/say in the client, Chad replied back on several occasions saying that regardless of what proof I showed him that I did say it and he would not be unbanning my account. After many many replies from myself, it eventually got to the point where I again showed him my original proof that I possibly could not have been on the account which he provided a chat log for, and screenshots of my own ID, that "Sam" came along as eventually unbanned my account.

I have a feeling Chad and Sam are the same person (probably are) and he just realised that he'd made a momumental **** up and changed character/name to refrain from looking like a moron.

I very much doubt they are the same person, he probably just requested for his colleague to deal with the situation if he realised he was wrong.

[Artpops]

That's so fucking ridiculous. You should sue them and ask for your dollar back. Habbo's coming crashing down and they're doing nothing in their power (except for annoy current norms with ads) to stop it. Maybe if they were nicer to their loyal members then it wouldn't be suffering as bad. Habbo is hanging by a thread here.

[Bionic...]

That's a pain they've done the same to me before and only gave me the account once i could prove that i was the "shaun" they had found to be the owner of the account. Which included me sending them my passport which i was not happy about!

[Akeel]

dont worry too much habbo is crap these days

i've lost thousands to that game over the years (literally)
quitting was the best option

[Spiffy]

dont worry too much habbo is crap these days

i've lost thousands to that game over the years (literally)
quitting was the best option

Outsourcing their "customer service" (and therefore Sulake's liability for things that happen in game = null and void) hasn't helped. Understaffed, incompetent, churning out bundle after bundle, IMO, is the only thing keeping them afloat. I'm still 50/50 on quitting full on.

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Passport?! That's... you know what mate, i'm not even surprised by this point.