Improving Services

[SeptemberNum]

Hi. What can you say about conducting surveys and suggestions to know where we should improve. We have a family business that is, I could say, doing well. We thought of improving our service. Any ideas on how we could start with this? Your ideas will be appreciated.

[maddox]

marketers have long used surveys as a key tool. By using surveys routinely, you can demonstrate that you value your customer’s opinions while also gaining important information about the kinds of product, services and enhancements they might be willing to actually pay for.
https://www.surveymonkey.com/mp/business-surveys/

[SeptemberNum]

We're also doing an audit along with the survey. I was looking for an audit management software (http://www.etq.com/audit-management-software/) and found this. Do you know of any other solution that can bring the data from the survey to the audit?