Coming soon - Support System!

With our on going efforts to fix many of our long existing problem at Habbox Forum, I would like to give you a short, quick update.

We had a poll set up a few weeks ago asking what you thought about our forum support and from those results we felt we could definitely improve forum support.

We have purchase a THREE HUNDRED dollar support system to ensure that we give you the best possible support and the fastest, most accessible support as possible.

With the use of a ticket system which will be integrated into vBulletin, there is no doubt now that support WILL exist for everyone and everyone WILL get a reply (we have yet to decide on a guaranteed response time :P).

The support system will be for:
- Contacting forum management when you are not sure who to contact (instead of contact us email).
- Ban appeals (instead of contact us).
- Complaints (instead of contact us).
- VIP problems.
- Habbo questions and problems (instead of hxhd forum).
- General technical & safety questions (although we may not be able to help out with every situation, we will try our best to do so - it's usually best to ask in our tech forums for advice as they are the pros in this field).
- Questions relating to Habbox.
- Private feedback (if you do not wish to use the public Habbox feedback forum).

As you can see, this is something no other Habbo fansite offers (yet) and should be a fantastic unique asset to Habbox once it is fully running :8.

The 1,000,000 dollar question; when is "soon"?
The support system will hopefully be fully set up by next weekend if no problems are run into :).

So who's the community support manager?
I will be announcing this closer to the time the support system gets released ;)!

To keep everyone updated on what's going on with the support system..

We have currently run into some technical problems that will hopefully be sorted within the next few days :).

We will keep you updated.

A quick update on what's going on with the support system.

The problem here is that 3.6.10 and 3.7.1 both introduced something Jelsoft/vBulletin call a security token which basically checks any script using the vB database before allowing it to post anything. Since the support system is using the vBulletin database (users etc), it needs to pass the token in order to post new tickets etc.

We are speaking to the support system company at the moment and they should have a fix for us shortly.

We will keep you updated on further advancements as they come in :).