Hey everyone,
Based on recent user feedback and problems we've been observing with moderation of the Help Desk, we've enacted a few major changes in the HxHD Banning and Moderation policy that should hopefully contribute to the Help Desk environment.
As of now, permanant bans will no longer be issued. Bans will be for temporary periods, usually from one day to one week. However, we will be extending bans for those who choose to continually come in despite their ban. This doesn't mean come in once not realizing they're banned but a consistent effort to enter the Help Desk despite the fact that they are banned and kicked repeatedly.
Through this system we hope to prevent long-term bans since we acknowledge that its hard to make it effective, if someone is permanantly banned we cannot autokick them from the room, so they have nothing to lose by entering.
However shorter bans should be easier to enforce and more tolerable for visitors. If you're only banned for a day, you're better off leaving HxHD alone for the day and being able to return the next day then having to deal with being kicked for several days because you keep violating the terms of your ban.
We also understand that moderation has been fairly harsh lately so for the most part ban terms will be toned down in an effort to shorten the lengths of bans and making even the harsher bans have less of a negative impact on users. We will also be discussing with our staff when to take action and when not to to prevent unecessary moderation in response to trollers.
Finally, in an effort to truly initiate this radical change to HxHD banning policy we are clearing all ban lists and giving everyone a second chance, especially because perm bans will no longer exist. Just as a side note, no this will never happen on the forum :P
Hopefully these changes make HxHD a lot more enjoyable for everyone!
