When you buy a virtual couch for $3, do you expect to own that couch forever?

I did.
I Used to play habbo years ago.
spent at least $500 on it (phone records show proof-offered them to habbo as well as I.D)
came back a few weeks ago
couldnt log in, emailed habbo, waited weeks for a reply
was just told my account was deleted due to being "inactive" for a full year.
-"nothing they can do about it"

is this legal? is it moral? what would you do? am i just being a sook or should i take it further?









I used to play Habbo years ago, i spent hundreds of dollars and hundreds of hours collecting rares and even made a habbo fansite for rare values. i was a bug habbo fan,
i recently came back (after several circumstances in which i wont go into..aka life story lol that prevented me from playing for a year or two)
i came back to discover my log in details were not working.
i emailed habbo back and forth, while i was emailing them i made another account and spent almost $100 on more credits (since i thought my old account would be opened and i could transfer my stuff over)
.
then weeks later they finally tell me that my account was deleted due to "inactivity for a year"and there was nothing i could do about it.
i did not have an internet connection at the time, i never got any warning or had any chance to prevent it.
i was actually in and out of hospital for those years, habbo was the LAST thing on my mind.
my health finally recovered and i ran into some money to pay off my hospital bills and get my laptop refurbished, (it was broken, and i decided to fix it because it had my habbo login details stored on it)
was so excited to check out how habbo had changed.
try to log in and....
*Removed*>:(
accounts gone. and habbo is willing to do nothing. least they aknowleged my account was deleted because i was starting to wonder if it had been hacked.
but i am equally, actually even more mad, now that i know habbo was behind it.
since i thought they were a loyal company generally targeted at children.


is this even legal to do?
and would you be mad if this happened to you? and what would you do about it?


its honest not so much about the money as it is about the morality of the situation,
habbo was my life back then and it was very symbolic for me, and i had spent countless hours tracking down rares (back in the good old days before marketplace was around!)
and am honestly, furious.
i had always treated habbo with respect, back when i used to play there was a program you could download to hack habbo and get unlimited credits, i never did anything of the sort, i paid for every credit (and have proof) .. i did everything the right way,i was never mean, never scammed, i felt like i was a pretty good customer to habbo, always followed the rules and even used to help people out all the time with giveaways and games with prizes and everything.
i am really dissapointed in habbo. i thought they were better than this, i really didnt think theyd just delete "inactive" accounts of people who spent alot of time,effort and money on their habbo accounts, supporting habbos company, then to be punished.

does anyone have any sort of advice? im really unsure of what to do right now.. :(

Edited by Catzsy (Forum Super Moderator): Please do not avoid the filter

Thread moved by Jordan (Forum Moderator): From 'Habbo In General' to here as more suited

Did you merge your account?

When you register do agree with the terms and conditions which I do believe state that they can delete/alter accounts at any time. So it's absolutely fine for them to do this. Habbo had given users over a year to claim their account and merge it into the .COM hotel which I feel was a pretty good amount of time to recover.

Sorry for your loss!

:( sorry to hear this

Aww sorry :( It's quite sad. So many old friends accounts/old rooms and a lot of memories have just been deleted. I personally don't think a year was long enough because a lot of people leave for a couple of years and end up returning. I don't think theres anything you can do unfortunately. They sent out emails etc warning that they would be deleted if not merged.

As Jordan says, it probably does state somewhere that they have any right to remove/delete your account - regardless of the situation.

They only do this so they can 'clear more space' and get rid of the unused accounts, along with this - the names become available again! ^_^

But I don't think they should permanently delete the account, I think there should be a way for Sulake to recover a deleted account especially for situations like this or they should attempt to compensate you or something... with a duck? :P

But yeah, sorry to hear about that ;/ Habbo suck sometimes.

You're meant to read the terms when you register! Can't blame them, you're not the only person to lose out, many people have due to the merge and un-used accounts. Don't see why you've spent so much on a game anyway.

the terms say habbo can basically do what they want, but that doesn't make it right, and i think what they've done is completely out of order, however if they've deleted your account, i doubt there's anything they can actually do about it now

K, I read their terms of service (**** me, it's long) and I found the bits on credits and account deleting:

* You understand that all purchases of Habbo Credits and/or of Premium Subscriptions and/or of any other virtual items (e.g., furniture) sold on the Site are final and non-refundable, except, in our sole and absolute discretion and are a limited game play, license and not a cash account or equivalent. Once you buy Credits, a Premium Subscription or any other virtual item sold on the Site, you can't get your money back. Further, in Sulake's sole discretion, Habbo accounts that are either unused or have been used only once for a period greater than six (6) months may be terminated.

12 TERMINATION AND SUSPENSION:

12.2 We may terminate these Terms and Conditions or suspend your account at any time with or without notice to you if: [A] you breach these Terms and Conditions or Habboway (https://help.habbo.com/entries/175603-the-habbo-way) (b) you have not accessed your account for 6 months; or (c) if the Website is going to be shut down or merged with other services. You are not entitled to a refund of fees in these circumstances.

13 CONSEQUENCES OF TERMINATION:

13.1 If you or we terminate these Terms and Conditions under section 12.1 or 12.2 respectively, we may delete your account (including your registration information and any remaining Habbo Credits that you may have) and your Visitor Materials.

So yeah, you can't get a refund or anything - and you did indeed, agree to it.

Habbo have always stated furniture is still their property as others have said. I think many habbos who spend so much money forget this and get caught up in the excitement of habbo.

Furthermore, habbo used to have a part in their terms and conditions where they 'reserved the right to close the hotel at anytime' and no-one would be reimbursed or refunded. So essentially habbo could shut down tonight and all habbos would have nothing but memories.

This is the reason why I would NEVER buy credits, its just not worth it when I can buy real stuff instead.