Forgot my email x_x

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12-04-2013, 07:09 AM
Failing

Forgot my email x_x

I was wondering is there any way to recover an account which I've forgotten the e-mail to?

I can't access my safety account due to forgetting the e-mail but I'm able to remember the password, e-mail's recovery questions etc.

I'm really unsure what to do as everything I earnt before quitting is on that account.
12-04-2013, 07:59 AM
Daltron

Must not be a very good safety account if you didn't write down the deets :P

Maybe submit a request help.habbo and explain the situation and they might be able to help you after you give them as much information as you can.

https://help.habbo.com/requests/new

good luck

edit: you may need to click that link twice if you are not signed into helptool
12-04-2013, 04:21 PM
Failing

---------- Post added 12-04-2013 at 05:26 PM ----------

Quote:

Originally Posted by Daltron

Must not be a very good safety account if you didn't write down the deets :P

Maybe submit a request help.habbo and explain the situation and they might be able to help you after you give them as much information as you can.

https://help.habbo.com/requests/new

good luck

edit: you may need to click that link twice if you are not signed into helptool

Thanks for the advice; got around ~12k worth of gbs/furni on it & when I xferred it over I wasn't intending on coming back. :p

I did try doing this really late last night & got an automated reply back I believe; I'll try again I guess:

Hello,
Thank you for contacting Habbo.
You will need to verify your ownership of the Habbo account (or that you are the parent of the owner) in order for us to change/reset the password. If you have forgotten the date of birth registered with Habbo, you will also need to fill in this information, in order for us to retrieve it for you.
Please tell us
* The Habbo user name
* The date of birth entered when the Habbo account was registered
* The email address you used to register your Habbo account
* Details of any other email addresses on the account
* Email ID used to log into Habbo
* When you registered your Habbo account
* Your Internet Service Provider (This is the company you pay for your Internet access)
* If you have bought Credits, when and how many?
* How did you buy Habbo Credits? (SMS, credit card, prepaid cards, etc)
* Past email addresses registered on your Habbo account.
* Names of your other Habbos
* Any other information you think is important in this matter
To update your request with this information, simply reply to this email with the requested information, or follow the link below and enter the information via our website:
http://help.habbo.com/tickets/250627
Once we have received this information, we can look it up, check if it is all accurate and decide on the best method of assisting you with the issue. Please make sure all details are present, as this will help us resolve this issue quicker.
Yours,
Habbo.com Customer Support
12-04-2013, 05:20 PM
Kyle

Quote:

Originally Posted by Failing

---------- Post added 12-04-2013 at 05:26 PM ----------

Thanks for the advice; got around ~12k worth of gbs/furni on it & when I xferred it over I wasn't intending on coming back. :p

I did try doing this really late last night & got an automated reply back I believe; I'll try again I guess:

Hello,
Thank you for contacting Habbo.
You will need to verify your ownership of the Habbo account (or that you are the parent of the owner) in order for us to change/reset the password. If you have forgotten the date of birth registered with Habbo, you will also need to fill in this information, in order for us to retrieve it for you.
Please tell us
* The Habbo user name
* The date of birth entered when the Habbo account was registered
* The email address you used to register your Habbo account
* Details of any other email addresses on the account
* Email ID used to log into Habbo
* When you registered your Habbo account
* Your Internet Service Provider (This is the company you pay for your Internet access)
* If you have bought Credits, when and how many?
* How did you buy Habbo Credits? (SMS, credit card, prepaid cards, etc)
* Past email addresses registered on your Habbo account.
* Names of your other Habbos
* Any other information you think is important in this matter
To update your request with this information, simply reply to this email with the requested information, or follow the link below and enter the information via our website:
http://help.habbo.com/tickets/250627
Once we have received this information, we can look it up, check if it is all accurate and decide on the best method of assisting you with the issue. Please make sure all details are present, as this will help us resolve this issue quicker.
Yours,
Habbo.com Customer Support

That's the standard reply they give before they can actually take any action. Fill it in as best you can and explain your situation again and you'll get a real response on the ticket. Don't start a new ticket as they'll just send the same response.
12-04-2013, 05:21 PM
Failing

Quote:

Originally Posted by Kyle

That's the standard reply they give before they can actually take any action. Fill it in as best you can and explain your situation again and you'll get a real response on the ticket. Don't start a new ticket as they'll just send the same response.

Mhm, that's what I thought.

I'm unsure on how to reply exactly but I'll look again.
12-04-2013, 05:26 PM
Kyle

Also, it may be a bit of a long shot but have you considered checking the email form on the habbo website to see it if saved your email address as autofill form data? This should work in google chrome if you have it enabled.
13-04-2013, 08:16 AM
Failing

Quote:

Originally Posted by Kyle

Also, it may be a bit of a long shot but have you considered checking the email form on the habbo website to see it if saved your email address as autofill form data? This should work in google chrome if you have it enabled.

I've switched between laptops within the 2 years of being inactive. :3

I'm wondering how long it'll take to get a reply; if only I could sign in with my username. :I
13-04-2013, 11:41 AM
Samantha

It'll take a while for a reply, but it's worth a shot to try get your email back - luckily with submitting a request you could probably use a different email or you don't need one I can't really remember. It's a bit annoying though as some of the questions you probably won't know if it's a safety, but good luck in getting it back. If it doesn't work I'd just try and be persistent and try any means to get it back to prove you're the owner :P.
13-04-2013, 04:54 PM
Failing

Quote:

Originally Posted by Samanfa

It'll take a while for a reply, but it's worth a shot to try get your email back - luckily with submitting a request you could probably use a different email or you don't need one I can't really remember. It's a bit annoying though as some of the questions you probably won't know if it's a safety, but good luck in getting it back. If it doesn't work I'd just try and be persistent and try any means to get it back to prove you're the owner :P.

Hopefully it'll work; I have other games to play but I did put in a lot of work into getting the 12k worth of gbs/furni since I didn't host/bet. :3

It's been 24 hours since I sent it roughly & I'm just curious on when I'll probably get a reply.
16-04-2013, 11:59 AM
Failing

Still not had a reply; does anybody have any idea how long it should roughly take? :3