Hello,
Thank you for contacting Habbo.
You will need to verify your ownership of the Habbo account (or that you are the parent of the owner) in order for us to change/reset the password. If you have forgotten the date of birth registered with Habbo, you will also need to fill in this information, in order for us to retrieve it for you.
Please tell us
* The Habbo user name
* The date of birth entered when the Habbo account was registered
* The email address you used to register your Habbo account
* Details of any other email addresses on the account
* Email ID used to log into Habbo
* When you registered your Habbo account
* Your Internet Service Provider (This is the company you pay for your Internet access)
* If you have bought Credits, when and how many?
* How did you buy Habbo Credits? (SMS, credit card, prepaid cards, etc)
* Past email addresses registered on your Habbo account.
* Names of your other Habbos
* Any other information you think is important in this matter
To update your request with this information, simply reply to this email with the requested information, or follow the link below and enter the information via our website:
http://help.habbo.com/tickets/250627
Once we have received this information, we can look it up, check if it is all accurate and decide on the best method of assisting you with the issue. Please make sure all details are present, as this will help us resolve this issue quicker.
Yours,
Habbo.com Customer Support