If you had read the thread you would see that no member of staff have explained anything, one or two have over defended themselves and others when they havn't been mentioned at all.
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I have read the thread and some members of staff have explained why they haven't been doing everything as quick as they'd like to. Your criticism is constructive and I have no doubt they will take it on board. :)
It's not an excuse, they're not all Robocop's [maybe 1 or 2] but people DO HAVE LIVES.
Do you spend 23.9 hours a day answering people's queries on a forum that doesn't change lives - do you? No.
Im logged on forum 24/7 :P
I would.