They help even if there not behind the desk.
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We dont have to be behind the desk all the time
If anything its helping non staff get realised if they help :)
I'm always in there and I always need help but I never get any
Hence the point I just made, they probably don't ask because they don't think there's actual staff there? If you didn't notice most of the new people requiring help sit on the pods outside the desk to ask obviously because in helpdesks that's where you usually receive the help :)
I want to point out this screenshot I didnt tell them to get behind the desk:
http://uploadpicz.com/images/AC4V842.jpg