Full Habbox feedback woo

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Originally Posted by Kardan

All of this doesn't stop the fact that graphics is the department with the least workload, and essentially the only reason why Graphics isn't merged with Content (Since graphics would just be image content) is that current content staff would have to do graphics, which not all of them would be cool with.

I would literally put the 'Graphics Department' on the same sort of level as the 'Debates Department', essentially one person managing everything.

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but... where would we get graphics from if there were no staff

because it's not appropriate to ask the community to make graphics for events and things, maybe odd signatures and things which aren't secret or anything, yeah, but not the official stuff.

Graphics *was* merged with content, remember? It is effectively the same - it's image rather than text content. But the thing is, without someone with (semi-)professional experience with both, it's a very difficult job to manage both.

A lot of people at this age are either good at writing or images, very few are good at both. And that's why we need two departments. The only thing we're saving by merging them is a manager and if you ask me that's a pathetic reason to merge such fundamentally different.

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Originally Posted by Kardan

It probably does, based on that green/red arrow. That's good :) Tried looking for a few pages now that include the date and can't find any, so there's only a few :P Wrong for me to assume that it applied to all pages :)

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It is automatically updated, you just input "{{Rarevalue|Silver Dragon Lamp}}" or whatever rare and it'll grab the Habbox price for you.

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Originally Posted by laura

but... where would we get graphics from if there were no staff

because it's not appropriate to ask the community to make graphics for events and things, maybe odd signatures and things which aren't secret or anything, yeah, but not the official stuff.

Graphics *was* merged with content, remember? It is effectively the same - it's image rather than text content. But the thing is, without someone with (semi-)professional experience with both, it's a very difficult job to manage both.

A lot of people at this age are either good at writing or images, very few are good at both. And that's why we need two departments. The only thing we're saving by merging them is a manager and if you ask me that's a pathetic reason to merge such fundamentally different.

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Then it comes back to the same problem for me, quotas. Why not let people do what they're good at, rather than saying. Ok, you're in content, that's 10 edits on Habbox.com a month, and 10 new wiki pages a week. Just say, focus on your main interest. If you want to make some graphics, go for it, if you want to update the wiki, go for it. And check progress.

How many people are in the graphics department? 8 I count.

What are the latest graphics that have been produced? Off the top of my head, there is the retro award, and that 9th Habbox Birthday balloon? And I'm guessing the few banners for Anniversary threads?

I just feel like the Graphics department is pretty large for such a small workload, and Content is the other way around.

If you had to get rid of one department, Habbox would definitely function best by losing the Graphics department. (Comps would probably be pretty close...)

And when you talk about 'professional experience', we're talking about pixel art and copy and pasting in the majority of graphics design here. As far as I'm aware, nobody in the graphics department are full blown graphic designers are they? I wouldn't say anyone has professional experience in that department :P

I'm not saying get rid of Graphics, I just understand where the criticism is coming from. As far as I'm aware, there's always been two running jokes on this forum, the lack of V7, and the lack of work for graphics.

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Originally Posted by laura

Requests aren't "processed, allocated, submitted, checked, and then released", managers just post and one of us get on with it.

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Maybe it's the manager that isn't needed then. If it's just a case of "this needs to be done, someone do it" then all you need are maybe 2 or 3 graphic designers and a subforum somewhere that any manager who needs something done can post in. The manager making the request would essentially have them on loan and be responsible for them as staff until the project's done, simple

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Originally Posted by laura

but... where would we get graphics from if there were no staff

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Well

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Originally Posted by laura

because it's not appropriate to ask the community to make graphics for events and things, maybe odd signatures and things which aren't secret or anything, yeah, but not the official stuff.

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Yeah wouldn't want low-life non-staff having anything to do with Habbox's image, only official staff can be trusted to truly drive the place into the ground

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Originally Posted by FlyingJesus

Maybe it's the manager that isn't needed then. If it's just a case of "this needs to be done, someone do it" then all you need are maybe 2 or 3 graphic designers and a subforum somewhere that any manager who needs something done can post in. The manager making the request would essentially have them on loan and be responsible for them as staff until the project's done, simple



Well



Yeah wouldn't want low-life non-staff having anything to do with Habbox's image, only official staff can be trusted to truly drive the place into the ground

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Relying on general members of the forum to do something is a terrible idea.

Sent from my Nexus 4 using Tapatalk 2

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Originally Posted by Kardan

Then it comes back to the same problem for me, quotas. Why not let people do what they're good at, rather than saying. Ok, you're in content, that's 10 edits on Habbox.com a month, and 10 new wiki pages a week. Just say, focus on your main interest. If you want to make some graphics, go for it, if you want to update the wiki, go for it. And check progress.

How many people are in the graphics department? 8 I count.

What are the latest graphics that have been produced? Off the top of my head, there is the retro award, and that 9th Habbox Birthday balloon? And I'm guessing the few banners for Anniversary threads?

I just feel like the Graphics department is pretty large for such a small workload, and Content is the other way around.

If you had to get rid of one department, Habbox would definitely function best by losing the Graphics department. (Comps would probably be pretty close...)

And when you talk about 'professional experience', we're talking about pixel art and copy and pasting in the majority of graphics design here. As far as I'm aware, nobody in the graphics department are full blown graphic designers are they? I wouldn't say anyone has professional experience in that department :P

I'm not saying get rid of Graphics, I just understand where the criticism is coming from. As far as I'm aware, there's always been two running jokes on this forum, the lack of V7, and the lack of work for graphics.

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I wasn't aware the quotas worked like that.... last time I was in content, it was "this is your task, do as much as you can/want" or even "do anything".

Graphics, some people don't want to/can't make some graphics - it's one thing putting text on a screenshot and it's something completely different and more time consuming making an alt, so it's not fair to use quotas like that.

I've been back for approximately 3 days and haven't done anything yet so I couldn't tell you, but there's quite a few requests which have been completed for behind-the-scenes stuff, things you wouldn't notice or things which are coming out soon. You might well have 40 requests one week, and none the next, and that's why we need a big workload; especially in big event times (like HxSS) you need a lot of people working simply to get everything done. As for bringing content into this, it's RIDICULOUS because they both have 'maximum staff loads' which I assume Graphics is at, it's not Tom's, or anyone's for that matter, fault that people don't want to work there. Other departments shouldn't suffer for the sake of equality or proportion when it comes to staff numbers

I think that Habbox could afford to lose any other departments, whilst still functioning, apart from the departments which are integral to the upkeep, the design and the basic input to the site: aka content and graphics. You can call these departments anything you want, but a site can't be a site without designers.

Professional doesn't mean (in this context) a workplace-environment experience, more like a basic understanding and a capability to produce decent looking graphics. Which a lot of people here, I would argue, can't. Not to the standard we have become used to over the years with our graphics designers.

Lack of work, that's because most of the time we don't have enough designers, not enough good-quality designers, or people promise to do something and don't deliver. You'd notice if NO graphic work was being done, and I guarantee there'd be hell to pay if that was the case, with quality criticism. I've never heard of it as a running joke though.

The bit about Habboxlive, we do actually have some weekly shows which will be getting listeners and or people from the forum on the radio to maybe do some sort of event or questions etc so hopefully that will increase the listeners as well and get the community more involved with Habboxlive. :)

Professional now means entry-level, who knew

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Originally Posted by FlyingJesus

Maybe it's the manager that isn't needed then. If it's just a case of "this needs to be done, someone do it" then all you need are maybe 2 or 3 graphic designers and a subforum somewhere that any manager who needs something done can post in. The manager making the request would essentially have them on loan and be responsible for them as staff until the project's done, simple

Well

Yeah wouldn't want low-life non-staff having anything to do with Habbox's image, only official staff can be trusted to truly drive the place into the ground

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The only reason we have a manager, IMHO, is to chase up people who haven't done something, whip the staff into shape and ACTUALLY DO SOMETHING, and to process requests, which is quite a boring and admin-y job. It's changed so it's a lot better with the process now, but I'm not sure how much I can say.

2 or 3 graphics designers, volunteers on a forum who are constantly a liability and flight-risk are nowhere NEAR enough to get the job done. Especially when it comes to heavy-graphic-load events, like HxSS or something.

That's a complete exaggeration of what I said, all I meant was that staff don't want to pre-release information about an event, and that's why they wouldn't post in a PUBLIC FORUM for graphic requests like that.

OOOOH every graphic designer drives the place into the ground do they? If someone wants to help out and make graphics, and WOULD VOLUNTEER if it was posted in the requests forum, why should they not join the department?!

I just wanted to say, I really like the idea (I think it was @Kardan; that mentioned it), about Events 'Ofsted'. I guess it would work a bit like a mystery shopper really, to ensure people are getting the best service possible.

We currently do 'Feedback PMs' where senior events organisers monitor events and then send feedback to the host on what could be improved etc. However this has become stale as of late and isn't really done enough at all.


I'm going to talk to Alex and Mike about it as we're having a meeting about all of this tonight to try and move forwards, but I think what we could do with is like a list of things that should be done/included within an event and then on a regular basic this list can be checked off against the event. Pretty much like a mystery shopper would do. We would then have evidence of whats going wrong and whos causing the problems, and I think it will be a real eye opener and should ensure that all events are following the correct procedures, are doing enough to advertise (not just their own event but the whole of habbox), and that the guests within the room are given the attention they need to make them want to come back to more events. Its very much customer service related in some ways, and being a training buddy in customer service I know how important it is for staff to give off the right impression from the beginning.


Will be able to feedback more to you after tonights meeting, and I'd just like to apologise that it's got to this stage really, and I would like to apologise for being rubbish as of late @FlyingJesus; it has been a long term problem for as long as I can remember, theres always been ups and downs (even back in 2009 it was sometimes a struggle to fill events), but its something that right now is crucial to Habbox moving forwards and staying afloat I feel. (that and V7)