End of the day, habbo is a game to enjoy, they shouldn't need to slave away all the time.
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End of the day, habbo is a game to enjoy, they shouldn't need to slave away all the time.
Well what did you expect? Unless we can find a plugin designed for what we want to do then this is the only alternative I can think of. This approach is far from lazy, it would take a lot of work to go through all the awards to alter them in addition to adding new ones to the system on top of that.Quote:
Originally Posted by Kyle
Unless theres a plugin for it then it would have to be manual. Unless someone was willing to create something for us.Quote:
Originally Posted by Kardan
That is no realistic way of just converting the awards system into an achievement/task system. For starters, awards (and possibly their images) that are for specific events would have to go. It depends on the tasks and I suppose if you really wanted to keep the images you could try think of tasks that fit the images we already have but that seems to be a rather backwards way to do things. Much better to just think of the tasks first and sort out the images later. Yes it'll be hard work to radically overhaul the system like that but the potential benefits would mean the effort put into it isn't just a waste of time/energy.The idea of keeping a log to track people's prizes (similar to how comps do theirs) would definitely keep things running smoother though.
I'm sure this has been happening since time immemorial so this does not seem at all surprising. Just admit the Help Desk is pointless and close-up shop, it's been obsolete since whatever update brought out the help pages which were far more informative than what you can fit in a limited amount of characters when talking. Call it a Help Drop-In or Help Lounge so you can still use it as a first port of call for Habbox Services . That way, staff do not need to look like they're employed to sit and bore themselves half to death, which they won't admit is why they're always AFK because it is blatantly a boring thing to do to work in a Help Desk and they've gone AFK to entertain themselves.
@Chris; What did I expect? Well I expected nothing less from you, to be quite honest. The aggression and laziness is something inherent that comes across in most if not all of your responses to feedback. Rather than properly going through your options you jump to the easiest and quickest but not necessarily the best way of implementing feedback. The proposed changes are ones that need to be thoroughly discussed with other management teams before their inception. Forum achievements/rewards are the only things that at the moment extend to you, so consider what other members of management think before jumping straight in. The reward system will require a complete overhaul to fit achievements and that means that changing a few names of what we already have is just not the way to go.
Community management are where the fate of this system lies. Get them thinking about potential tasks, names for tasks and ideas for realistic rewards for their respective departments. This is not just a forum thing, it's to encourage usage of ALL habbox websites and services and rewarding that appropriately. This had amazing potential for habbox, please don't resort to a half-assed approach. Think it all through carefully and considerately.
disagree that helpdesk is completely obsolute but definitely think looking into the REASONS trailists are not completing their assigned hours is an important place to start.Quote:
Originally Posted by GommeInc
There have been mentions of hxhd staff getting 30+ hours which is a loooong time, perhaps we could have some feedback from those specific users on the state of help desk? @Cassiieee; @zebbadi; @CrazyLemurs; @:Cerys; why are you spending so long in the helpdesk when it's empty 80% of the time? Do you feel that sitting there for longer benefits yourself or anybody else? The 5 hour requirement was added when it was a bustling community hub that everybody visited... now it's only a shell of what it once was and rarely gets more than 10 users, all mute or whispering to one another.
@Shockwave.2CC; you are a silent observer in all of this. what are YOUR thoughts on the help desk? You're there longer than any of us. Is the time spent there by staff of any real use anymore? Would it benefit from any changes?
We're already aware of our options and the possibility that it probably wont be possible to find a plugin to fit the job, which is why I made the suggestion to overhaul the current system manually. It isn't lazy and it is by no means the easiest solution. It would take a hell of a lot of time & work to modify and implement every achievement into the system and is far less lazy than an automated system.Quote:
Originally Posted by Kyle
Of course it's going to require input from every department. They will eventually need to come up with a range of achievements on their own, but as far as the systems implementation goes that does primarily involve forum management.Quote:
The proposed changes are ones that need to be thoroughly discussed with other management teams before their inception. Forum achievements/rewards are the only things that at the moment extend to you, so consider what other members of management think before jumping straight in. The reward system will require a complete overhaul to fit achievements and that means that changing a few names of what we already have is just not the way to go.
You're absolutely right, but until we have got a suitable system in place there is no point involving all departments. If we ask them to provide us with a list of achievements which end up not being used due to the limitations of the system then it will have been a waste of everyones time. The system will take planning which is what my previous post was about. I am first trying to establish a solution to the possible problem of not having a plugin suitable for the job. While it wouldn't be the most ideal solution to overhaul the awards system, it is still a good alternate solution if we face any problems in finding a way of automating it.Quote:
Community management are where the fate of this system lies. Get them thinking about potential tasks, names for tasks and ideas for realistic rewards for their respective departments. This is not just a forum thing, it's to encourage usage of ALL habbox websites and services and rewarding that appropriately. This had amazing potential for habbox, please don't resort to a half-assed approach. Think it all through carefully and considerately.
By suggesting in an earlier post that the current awards should simply be given a more suitable description that would be more suited to this suggestion it came off to me that you were not taking into account the complexities of the system and offered what could be considerd a quick fix. If used correctly then the award plugin is certainly up to the job but that does not mean that current designs can be relied upon to save work. I'm sure that when mike suggested the achievement system he didn't envision it as a cheap rehash of something we've already had experience with.
When I talk about thee community departments , I mean that I think it's extremely important tht you ensure heyre completely on board and prepared to put the work in because, with all due respect to you and the forum department, it's them who're going to be the ones most involved in rolling this out to the public and lack of passion for a product means less enthusiasm when it comes to promoting it.
Since the thread is moving on a little and I know new readers aren't going to read every page, I'd like to take an opportunity to talk about community-management relations central to y original post and ask a few questions @Samanfa; @Chris; ... And others I cba to tag god it takes so long:
What do you think that your current role requires? Are there any aspects that you feel are lackin (or perceived to be) in your performance? What are your thoughts on presenting a plan of action to the community as a way to reassure ad restore faith?
~~from phone
@Kyle;
Obviously I can't say a great deal because I'm in the role about an hour and I have some learning to do so please excuse my short reply.
My main focus at the moment is the Event the the department will be bringing you by the end of this month. I REALLY want to get this out because it's been a while since the forum department has done something this big.
I've been reading this thread since the start but I'm going to go back over the last few pages to take extra note on what everyone has been saying regarding the achievement structure. It's interesting that it has come up because I had an idea for a short event in which goals were set and people met them to get tokens, rep etc. so I'm in full support of the idea. I know it will need a lot of work, just give me a little while to settle in :P
My role:Quote:
Originally Posted by Kyle
- Run the Habbox Lottery
- Think of ideas (and listen to any the management/staff have) about improving my departments; this can include expanding over to the content departments too and trying to think of ways to improve their productivity.
- Plan bigger Habbox events to bring new members to Habbox, this can include HxEE and HxSS as annual events, but also any that we/I see fit over the course of the year - i.e. Christmas/Valentines/Hx24 etc.
In addition to the point above I need to come up with ideas on how to improve traffic to the site and gain and keep new members to the forum and other sites.
- Be able to talk to all the managers of community departments and content ones if it fits, also be able to contact and be in contact with the other members of the GM team over the forum/Habbo/Skype or other means.
- Be active on all the Habbox sites as well as posting around the forum and being on Habbo as much as possible.
Additional things I expect myself to do:
- Host Habbox Events when it's possible and also DJ if I have the time (lacking experience on this currently).
- Help fund department events if they need it, or ask if I need the funding myself from higher staff such as Matt or Jin.
- Ensure staffing isn't an issue and if anything slips under the radar in a department then rectify it - i.e. dismissing/demoting staff without prior warning (or with warnings if the case may be) if they're not pulling their weight. This includes if they don't abide by the activity policy Habbox has in place which requires you to be active in your department throughout the week (if this makes sense).
- Resolve any issues alongside the help of the AGM (Staff) if arguements or the like occur and also contact management about their activity if it's needed.
Currently, the main problem I have is my activity - I should work 16 hours per week (always end up with 20 or more). However, I have since been given fixed times at work (instead of being on the rota until 6, but having to work until 8 on some occasions). So, the activity will definitely improve if it hasn't already (a steady process, but it is improving). I need to post more too, that's another flaw I currently have as I should be setting an example!
Hopefully that answers your questions.