As I have only just started at the help desk, I haven't had time to settle in yet but from what I have gathered the people who come to the helpdesk don't often come for help. They normally attend because there is not event being hosted however you do sometimes get those people who do want genuine help.
I do not believe that the desk aspect should be lost completely because some people enjoy doing their hours like I do.
The minimum is there to motivate you to do the hours required and I think if you turned it into a lounge it would be quite strange as the help desk is sort of the main room and if people want to go to a lounge they can attend a different one but they want to come to the habbox one because the name is welcoming because it says 'HxHD' so people are aware that it is a place where help is offered if needed but if the title read 'Lounge' people might choose an alternative.
However, I do not understand why there has to be 5 people behind the desk at once. There does not need to be 5 to assist one person. The hours are okay but people who do 16 hours might be sat there and not offering help or/and there is nobody to help so they are not completing their job fully.
People who do 6 hours and are offering help when needed don't get the respect they deserve. Their hours may not be many but at least they are doing their job.
I am currently HxHD staff and thought I would offer my opinion.
- - - Updated - - -
However if you do decide to convert it to a lounge it needs to be moderated as people can still be unfair within the help lounge or whatever :)
06-03-2014, 09:34 PM
sex
Quote:
Originally Posted by GoldenMerc
Think your completely wrong here, Habbox has far more non Habbo users than actual Habbo users. Spam's most used forum, Biggest thread is KKK thats (now) in spam. Habbo section is nothing compared to HFFM, that in theory is alot more popular than Habbox. Better managers, better staff, better layout, 55 owners and a extremely young fan base. while Habbox is alot older, I mean @GommeInc; is due his pension in the next 6-12 months ;)
SPAM IS DEAD. Habbo section by far attracted more of a diverse userbase and is the main reason people stop lurking and start registering and posting. Why are you bringing up the KKK its dead... lol
06-03-2014, 09:37 PM
Kyle
most posts does not necessarily mean most active. habbo community RIGHT NOW at habbox is bustling and the only place that seems to actually be growing.
07-03-2014, 02:05 PM
passion
Quote:
Originally Posted by xxMATTGxx
@passion; has a point - If you visit the other fansites that have forums then Habbox is one of the few that still has a whole section dedicated it to it with a number of forums for different topics relating to Habbo itself. I'm not sure what you are comparing fully though :P
Yeah, definitely. If you compare non-habbo sections on here and other sites than Habbox is behind on number of threads/posts/active users but there is not one fansite that exists that has the Habbo section that Habbox has. It is something you need to try and expand, there are thousands of people who love discussing Habbo. My concern (if I was you) would be that people who like discussing Habbo are going to start doing it on group forums so the time to act is now. You need a way to pull Habbo users to Habbox - because when they are here they will see it's the best place to find/discuss new updates/staff/events.
07-03-2014, 02:17 PM
Empired
Quote:
Originally Posted by Sian
A step forward a feel would be appropriate (if kept as a helpdesk) would be to structure an advertising plan, create help sessions (much like the infibus days?) And allow management specific days to come in, discuss their department and advertise it.
Please make me help desk staff :p
Hey, this is actually a really good idea. I'll talk to some of the Habbox management at the weekend (particularly Events) and see what they think. I have an idea that would fit in really well with this that would *hopefully* add something more to HxHD, rather than just being a Help Desk but I need to talk to Samanfa first :P
Also, sorry it's taken a while for your trial. Recent management changes have made all the trials quite confusing at the moment and I've had a particularly busy week but you should receive a PM at some point over the weekend (hopefully tomorrow)!
15-03-2014, 07:32 PM
Kyle
bumping because don't feel some of many issues raised have been taken into account and not going to let thread die until management haven not only acknowledged problems but are working to improve them
was at an event today and got muted without warning for asking what rep and tokens are for benefit of those in room that weren't active habbox members. apparently asking questions that staff may have difficulty with is trolling.
http://puu.sh/7wvk9.png
censored username so i don't get the classic 'pm us and we'll deal with it, dont post in public as it's targetting'. 2 agms and events manager were in room at the time
3 mandatory stickers need to be in every event @Mk,;
- what is rep
- what are tokens
- what is the specific warning system for this particular event
also consider a short line or two that hosts can learn that encapsulates the key features of these rewards and justifies offering them as a prize for outside of forum events. "rep is used to show how liked your posts are" does not do that. just be sure to wangle events into there somewhere at least:
listeners not about the credits, it's quality of dj ;) but credits do draw in listeners and when no competition at all is held because numbers were a few too low, people are demotivated and will not be likely to want to tune in again. compromise. give less away for less listeners, but make sure you give something.
help desk - snq. if help desk staff that have nothing to do with formulating and regulation of questions (i.e. non seniors/manager/host) cannot participate then neither should the assistant general manager of that particular (community) department. does not make logical sense. "i gief my vip 2 ppl aniweyz" is not good enough justification, you are not only preventing people from winning by taking points they could have earned but also taking places away from prize draw. either let hxhd staff enter snq or don't let the agm community. your choice. @Samanfa; @Empired;
this concludes todays edition of habbox state of affairs. tune in next week
15-03-2014, 07:37 PM
Empired
Quote:
Originally Posted by Kyle
help desk - snq. if help desk staff that have nothing to do with formulating and regulation of questions (i.e. non seniors/manager/host) cannot participate then neither should the assistant general manager of that particular (community) department. does not make logical sense. "i gief my vip 2 ppl aniweyz" is not good enough justification, you are not only preventing people from winning by taking points they could have earned but also taking places away from prize draw. either let hxhd staff enter snq or don't let the agm community. your choice. @Samanfa; @Empired;
this concludes todays edition of habbox state of affairs. tune in next week
Sorry Sam, personally I think you shouldn't be allowed to take part in SNQ for the same reason HxHD staff aren't. It makes too many people suspicious and think we're somehow cheating. Not like you'd be losing out anyway because you give your VIP away :(
15-03-2014, 07:39 PM
Lewis
Quote:
Originally Posted by Kyle
bumping because don't feel some of many issues raised have been taken into account and not going to let thread die until management haven not only acknowledged problems but are working to improve them
was at an event today and got muted without warning for asking what rep and tokens are for benefit of those in room that weren't active habbox members. apparently asking questions that staff may have difficulty with is trolling.
http://puu.sh/7wvk9.png
censored username so i don't get the classic 'pm us and we'll deal with it, dont post in public as it's targetting'. 2 agms and events manager were in room at the time
3 mandatory stickers need to be in every event @Mk,;
- what is rep
- what are tokens
- what is the specific warning system for this particular event
also consider a short line or two that hosts can learn that encapsulates the key features of these rewards and justifies offering them as a prize for outside of forum events. "rep is used to show how liked your posts are" does not do that. just be sure to wangle events into there somewhere at least:
listeners not about the credits, it's quality of dj ;) but credits do draw in listeners and when no competition at all is held because numbers were a few too low, people are demotivated and will not be likely to want to tune in again. compromise. give less away for less listeners, but make sure you give something.
help desk - snq. if help desk staff that have nothing to do with formulating and regulation of questions (i.e. non seniors/manager/host) cannot participate then neither should the assistant general manager of that particular (community) department. does not make logical sense. "i gief my vip 2 ppl aniweyz" is not good enough justification, you are not only preventing people from winning by taking points they could have earned but also taking places away from prize draw. either let hxhd staff enter snq or don't let the agm community. your choice. @Samanfa; @Empired;
this concludes todays edition of habbox state of affairs. tune in next week
Hey, I already spoke to the host of that specific event when I was notified what was happening. Apologies for the inconvenience and if it happens again, just say here or send me a PM and consequences will be taken on a higher level.
15-03-2014, 07:42 PM
Kyle
Quote:
Originally Posted by Mk,
Hey, I already spoke to the host of that specific event when I was notified what was happening. Apologies for the inconvenience and if it happens again, just say here or send me a PM and consequences will be taken on a higher level.
host did not have stickies in room and wasn't unable to explain prizes. it's 1 example of a common practise. not posting about my specific treatment, posting to get some answers on the current guidelines of event rooms
what is required in each event room and how is it checked up on.
15-03-2014, 07:44 PM
Samantha
The event - I witnessed this, and I believe you'd have seen me inform him of the rules there as well? I as getting complaints on Skype at the time, but it is being dealt with that I know of and @Mk,; knows about it.
HabboxLive:
I would suggest a few ways of going about it, I agree that if a competition is considered one should be done regardless of listeners.
- Say you'll do a competition at X listeners for the prize, if you don't get to that amount by quarter to/ten to the hour then consider whether you should drop it down or do a smaller one.
- Have a prize that gets progressively higher as the hour goes on, 20 listeners for 5 Credits/30 for 20 etc. that way at least something is being given out. The positives of this could be that you'll have a competition running throughout the hour and thus will keep listeners tuned in.
- Have a small competition whilst the other one is running.
I think, if they haven't already (a lot of changes in HabboxLive recently, so this might have occurred), but perhaps have a thread about competitions a refresher as such that gives staff a chance to know what to do if the winner isn't in the room/on Habbo and ways to go about that. I think some might not do competitions because they might not know how to run them.
Finally, I like entering Saturday Night Quiz and only do because of General Management joining in before me (so if this was to change it's fine, don't want to ruin it). I'd be for staff entering too, but I understand it could be on borderline if the host changes with short notice.
Overall, though, events - being sorted, others I see where you're coming from/agree.
