Player Support Staff

Nice Find.

Quote:

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Originally Posted by FrozenWhisper

Some of us don't have 2 Years to wait for an auto message

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I emailled Emma a few days ago, here is her response:

Quote:

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Originally Posted by Redtiz

Hi there

Unfortunately you've sent your query to the wrong place. Only Player
Support staff can help with account queries and you may reach them via
the Habbo Help Tool which can be found on the homepage under the Contact
Us section of Help & Safety.

Once you've used the tool you will receive an automated response from it
with the answers to common problems (this may go to your junk mail
folder if you use free email services like Hotmail!). You MUST reply to
that response in order for your email to reach a live Player Support
Team member.

Player Support work Monday-Friday, 9am-5pm so you will not receive
responses outside that time. Once you have replied to the automated
message you should receive a human response to your query within a week.

Please do not email members of Habbo staff direct as they rarely work in
the Player Support Department and, due to the sheer volume of
misdirected email they receive, are unable to do anything more than ask
you to use the Help Tool.

Many thanks!

Emma

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For people who dont want to read it all, it means go away and use the help tool cuz she dont care. K?

Isn't the player support team made up of a whole load of folk who sit and answer our emails? =S

Or moreso, don't answer our emails? :rolleyes:

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Originally Posted by Ostinato

Isn't the player support team made up of a whole load of folk who sit and answer our emails? =S

Or moreso, don't answer our emails? :rolleyes:

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Yes, they do answer our Queries,Concerns,Complaints when they have looked at the situation and they then decide what action they need to take. ;)

Quote:

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Originally Posted by lGreen

Yes, they do answer our Queries,Concerns,Complaints when they have looked at the situation and they then decide what action they need to take. ;)

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Or don't reply to you for 5 days, then when they do they send you a stupid standard email thing that just gives you the FAQ's all over again after you have already read them and informed them that you read then before sending the original email, then you have to resend it all and wait another 6 months for a reply.

Quote:

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Originally Posted by Ostinato

Or don't reply to you for 5 days, then when they do they send you a stupid standard email thing that just gives you the FAQ's all over again after you have already read them and informed them that you read then before sending the original email, then you have to resend it all and wait another 6 months for a reply.

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:P Haven't used the contact us form for a while i guess?

they're pretty speedy ;]

Quote:

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Originally Posted by Ostinato

Or don't reply to you for 5 days, then when they do they send you a stupid standard email thing that just gives you the FAQ's all over again after you have already read them and informed them that you read then before sending the original email, then you have to resend it all and wait another 6 months for a reply.

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I think you are over reacting it dosent take Habbo "6 Months" To reply to an email they recieve off a concerned habbo! Also the reason why they send out "Automated Emails" is because they think that is whats needed. Or because the situation is not that relative or serious for a 'Personal Response'

Thanks.

Quote:

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Originally Posted by Foxile

I think you are over reacting it dosent take Habbo "6 Months" To reply to an email they recieve off a concerned habbo! Also the reason why they send out "Automated Emails" is because they think that is whats needed. Or because the situation is not that relative or serious for a 'Personal Response'

Thanks.

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It's called an overexageration pal.

Nah I don't play Habbo anymore, but the last time I sent one away was like... the start of june or something and I only got an actual reply like last week! =S lol.

Guess they just don't like me. :'[ :'p

Player Support is actually getting loads better, I've sent off various emails this week via both the help tool and personal emails and all have been replied to within 2 days. Good for Habbo that ;)

I agree with you NewsLetter, its definetly speeding up. Youre promised to get a response within a week or less which is pretty speedy when you think that there are probably 50,000 Habbos logging on every week...Maybe more?
Habbo Player support is a good example of despite how big your community is, you can always manage with good staff.