Well, it's froze for about a week now, i dont think he's left it open that long before exiting msn
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Well sign in offline... If not then make sure other applications are closed when he opens it so that it uses less RAM up...
Try this:
Start > Run
regsvr32 Softpub.dll
regsvr32 Mssip32.dll
regsvr32 Initpki.dll
Also make sure that theres hardly any other applications open.
just download a different version? what version is he on?
Try uninstalling and installing the newest version?!
Mine work?