I need to contact runescape (not a member)

I'm guessing you meant you don't have a runescape account because "not a member" means you're not paying for extra features to us. ;)
I think you should read the parent's guide and the knowledge base for information, here are some links:
http://www.runescape.com/kbase/viewa...rticle_id=2669
http://www.runescape.com/kbase/viewc....ws?cat_id=127

Quote:

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Originally Posted by TomSpit

You can't get URL's off runescape as it has URL masking, uses javascript to keep the URL as runescape.com.

- TomSpit

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Right click -> Properties. ;) :P

if what micky says it right, then no i dont think there is a way for you to contact them without an account because they send emails to people so that you can be certain its not a scam so they use the account message box.
just create an account and then you should be able to ask them the questions you want to