Complain to Virgin Media?

Quote:

---

Originally Posted by Sc0tteh

Virgin media = cable = not in telephone? o.0

---

Virgin Media supply a telephone line package.

Suprised that sites are taking that long to load even with that level of download ... upload s shocking though

Quote:

---

Originally Posted by Lycan

Suprised that sites are taking that long to load even with that level of download ... upload s shocking though

---

Because every new connection is taking 1-2 seconds before it starts transferring data.

You wouldnt normally have a leg to stand on, becuase you pay for "Up To X mb" rather than "guarenteed X mb"

Quote:

---

Originally Posted by N!ck

That amount of a latency would suggest a problem. Are you by any chance unsing a wireless network in which an unauthorized user could have access or could anybody else on your network be using a P2P program?

---

That level of ping and download on a 10mbit connection sounds more like a line problem, p2p never shunts my ping up that high, only to about ~400ms.

Quote:

---

Originally Posted by MattGarner

Yeah get your mum to complain and like say you switch providers or something. They will react for other reports on this forum. Not had a problem with them myself though.

---

We tried that and they said "ok" and cut us off :@. Not always a guaranteed way of fixing it.

I am guessing its either being shaped by Virgin or its your connection to the servers.


Our server is literally infront of our gate infront of our house, so the least I get is 8mb, Max is usually around 9.5/10mb.

Or it could be your computer is just playing up towards the connection, idk.

I think www.samknows.com provides statuses of the exchange area, check if it's something with your exchange, if your friends have this too, if not.. complain to VM, it's likely to be a technical issue and not some sort of limit, if it is some sort of limit then you can't blame them as you've broken the fair use policy that you agreed too.

Err. Okay, I'll answer as many questions as I can:

N!ck:
I do use WiFi, but it's my families personal network and is WPA2 encrypted, as a matter of fact I changed the code 2 hours ago.
On my street are about 2 nerds who've never seen the light of day. I suppose it's possible they could be hacking my network?
Also, I do have Vuze going pretty much all the time, my connection has only been slow half the time.

Nick.: I live round abouts Camden, surely I should have a good connection and low latency?

Sc0tteh: Yeah, I have the cable thing off VM.

Lycan: I've always had a slow upload, never bothered me, it seems to work fine most of the time.

newWORLDorder: The exchange is somewhere a few miles away, no idea where but is quite close.

Any Xbox 360 users: My brothers Xbox 360 is on pretty much the same times as my Mac is (connected via wired connection), could that have anything to do with bandwidth usage?

I'll ask my mum to complain to the Customer Services, until then I guess there's nothing I can do. :)

:) Cheers.

this happens with me on vm.
i pay for the highest speed package w/e it is (20mb i think) get about 8mb max most of the time.

even tried a new router and the vm guys came and said it was working fine... even though it's slow as **** :/