Need URGENT help.

Has he only got Internet Explorer on there, or has he tried a few other browsers?
Also I'd recommend he gets Kaspersky installed from a USB or something, it's probably the best at detecting trojans and actually getting rid of them.

yeah its only IE

and ive tried installing kaspersky from a download icon (ive downloaded from the internet now I need to just download to the computer) but it keeps saying it can't run when AVG is installed, but I can't find AVG :S

Seriously, just reformat. You're going to get problems like that ALL THE TIME because the trojans have messed up your computer and in all likelihood are still there. You're taking a massive unnecessary risk by carrying on using the computer as it is.

ok sorry for bump

but alex what is the easiest and most effective way on reformatting?

Put the XP/Vista Operating system disc in the Computer disk tray, then go through the options and do a fresh install.

so should i like save all the data from games and documents and stuff
to a pen drive
scan them on my home computer

then put them back on after the reformat?

Once a computer has been comprised once you can never trust it... Backup and reformat.

You could do that but there's a risk that the trojans have affected other software on the computer. Best thing to do is just roll back the computer a few days

Or put the documents and whatever else on the pen drive and scan to see if there's any nasty bugs... reinstall using XP/Vista Operating system disc on to your friends computer.

If you want professional help from real technicians, sign up to one of these forums, post in the correct place and explain your story.
I used to have so many problems and they've helped me fix each and every one.

http://www.bleepingcomputer.com/
http://www.techguy.org/

Very helpful people and give you easy step by step guide on how to do what they ask you.

Quote:

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Originally Posted by Clowgon

You could do that but there's a risk that the trojans have affected other software on the computer. Best thing to do is just roll back the computer a few days

Or put the documents and whatever else on the pen drive and scan to see if there's any nasty bugs... reinstall using XP/Vista Operating system disc on to your friends computer.

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i've tried using system restore, but it says "there was an error and could not restore"

so ill try reformatting