4 staff out of 12 are DJs (that's not even half:S). and Ben and I are not DJs. I think it's pretty clear to most, that being a DJ is not a requirement to join HxHD.
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I think what would be more effective and this is just my opinion here is to both apply and go via recommendation because from whoever applies you can see who you think is the most appropriate candidate as well as who is often at the desk. If you blend the two together it will probably be a good balance. As for the DJ comment, I do agree the ratio of DJs working at the desk has fallen over the past months - so that doesn't seem to be a factor.
tbh you kinda apply with recommendations anyway since the people who want them are constantly asking...
Ah but by some sort of 'application' it would give potentially a wider spectrum of people a chance to get a trial. Obviously keeping in mind that they would have needed to have been around the helpdesk before.
Ah but you will actually know who is interested in the job via applications as well.
It used to be application -> Interview -> Trial. I think this is an effective system, if somewhere along the chain you ask the 'activity' question of whether they are in the desk often.