If that is the case then they've shown great dedication to the cause.
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Saurav stop going on at HotelUser, you clearly have a vendetta against him. I don't get why you care so much if he is the HxHD manager? Shouldn't we all be coming up with ways of improving things around here at habbox rather than permenantly having a go at staff members and putting stress on them. I don't know what's happened between you both to make things the way you both are towards each other, but it needs to stop, it's going nowhere.
Anyway, on topic....
I agree with hiring lots of new staff, from different time zones if possible, this will ensure that there is staff in there most of the time.
*Waits to get attacked...
Might not kill to rush through the Habbox Hallway idea and have the teles in HxHD too. Almost guarenteed traffic.
The sooner you start hiring more staff the sooner you'd be able to see if they work well and the sooner things will improve.
The Don, saurav suggested HotelUser step down because he is quite busy with other things. This is a legitimate idea. David is global moderator, site coder and then manager of the Helpdesk; surely that's a stressful load.
Anyway, it's easy to say: Hire more international staff but then again, not many of them actually apply. I think the batch before last had two international staff apply. However, I think they should give those (hehehehehe) people a try anyway because they need international staff. It's been said many times over, but HxHD is basically closed until school ends. HxHD is dead for my timezone's prime time; nice.
I don't think hiring more staff is the best option. I think hiring staff who would actually be dedicated to their job and be arsed to visit the help desk for a prolonged period of time, rather than this 1 hour that they don't frankly care about. Times have changed when staff were actually more passionate about their jobs and it's sad really.
Many more events could be done, both individually as a department and in collaboration with other departments, such as HxL, events, news, forum etc. I could send a list of different events that are possible to achieve for a help desk if you really like.