HxHD Feedback

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Originally Posted by Bolt660

I don't think it's fair at all to pin this on David. He's worked in HxHD for a very long time, is the most dedicated person I know and always strives for success.

As with every department, there will be tough times, and times where things don't quite slot into place. There are always other contributing factors which cause this to happen and it's not always down to how a manager runs a department. When you're a manager and you get staff resigning, it's often hard to keep team morale at a high and keep everyone interacting and involved. It happens in all departments- but it's something which can easily be sorted.

With the introduction of a lot of promising new trialists, I just know that things are going to improve activity wise, and it's clearly a step in the right direction. These things take time- however with christmas things soon on the way I can only see this being a great time for HxHD.

Habbo activity itself has decreased lately, and I think it's all about keeping the visitors we have, and I know David and Jordan have some exciting things lined up which will maintain current visitors and in turn will attract new ones too.

A lot of people don't realise the amount of work David puts in behind the scenes on Habbox. He's online practically all the time- does a tremendous amount of work for the moderation department and then has the huge task of V6 on his shoulders too. He has a wonderful assistant in Jordan, and together I think they are more than capable of leading the department. As I said, the staff make up the bulk of the department, and these issues are clearly being looked at and resolved. This, along with more events should slowly get HxHD back up top. There isn't even huge problems at the moment, and the room is still popular for long periods of the day which is lovely.

Give it time, and give David more of a chance and I think things will be fine. The stuff about needing a UK manager is rubbish, especially when others are wanting more international staff. I think once the current trialists get settled in, along with the current staff members (who mostly do an excellent job), everything will slot into place. David can't be in the room 24/7, however the past has confirmed that he's totally dedicated to that position, and all I say is give things a chance.

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AGREED AGREED AGREED :) I hope these events are lots of smaller ones making together one big one or something because with the sleepover it was one night and that was it ;']

Agreed with the staff have to mingle bit, but that's up to them to take action themselves if anything. Kinda confused as to why a bst manager is needed when there us a bst assistant already present. Saying that David should be replaced is silly because I remember you yourself wanted him to become manager when he was assistant. He does a great deal of work for hxhd and is really dedicated and someone who isn't part of the department itself cannot really question otherwise.

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Originally Posted by Tintinnabulate

Removed any stuff on David so it doesn't get moved.

This is what we need:

What we need is a manager who is in the BST timezone allowing them to plan events accordingly for peak UK times etc. We need staff who make friends with guests or mingle with them. This means the desk is more likely to be active and less people are going to come in just to troll or break rules as they would rather talk to the staff who they like and have made friends with.

Currently the staff hardly mingle and only reply if asked a question. This is not the way to go. In the olden days the staff always spoke and thats why HxHD was fun and not dead. It seems now staff just go in to do their hours.

What would also be a good idea is to bring back some classic old HxHD styles which DJ-3000 used where the desk is on the left and the guests bit on the right.

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Hmm I think this occurs to some people, but that can be sorted. On behalf of myself, I always try to speak and I'm sure a lot of people here would think that there are staff who always answer questions but also communicate with members inside the Help Desk.

As for the BST part- why? We already have an Assistant who's from the BST tiemzone so thus we've already got 2 areas covered. Remember we are no longer "UK orientated" so we should be focussing on all aspects. Infact, with an EST (lol im not sure if its est, i dont care) manager we can get the name out there to more Americans and Canadians, whereas if it was a BST/GMT timezone we wouldn't be able to branch as much as we could.

In a way we already have such a big management team from the United Kingdom, I'm not gonna count but a huge percentage of it is. Having an AEST HabboxLive Manager and an EST HxHD Manager can only be beneficial to two of the most community based departments out there.

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Originally Posted by Renior

I think these thread show how immature you guys are, your spending most of your forum time creating threads to make him resign? In my eyes its pathetic and you just get looked down at. If you have proper construction feedback that say it proper, just try taking the piss out of him cause its pathetic. I think he is doing a good job but needs some more staff and events. Sorted.

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Very well said. IF anything complaints about non-existant problems cause real problems because the staff either have to spend their time dealing with the bandwagon on here, or dealing with trolls on the client, and I commend every single one for their patience.

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Originally Posted by Grig

I can't comment on the situation now. But when I was there at 9am GMT a few days ago- there were a bunch of trolls sitting there just giving insults to people and obviously because there were a lack of international staff, they just continued. Was really a pleasant atmosphere to sit in. You need more international staff, propel some events and crackdown more on staff who just are not dedicated enough.

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I've been in the help desk when this has happened. No one can talk because it's simply one insult after another towards the staff behind the desk and the atmosphere is terrible! Is this HxHD management's fault? No! I think the ability to deal with trolls like this should be improved, it seems like the staff are pretty much chained into their warning system which is ineffective in dealing with these hard core users set out to cause trouble. And with all this going on, you wonder why staff don't interact?

If David was really so ineffective do you think General Management would have done something by now, or do they recognise that you are just spouting a hate campaign with no real validity behind your points, and the only ones you have are caused by your actions within the desk and within these threads.

To be honest, some people just flame every single HxHD manager they have. When Dogboy123 was the manager, he was away to do Habwrecked, David had to carry the team by himself and did a good job of it. In Summer I found David was always in the HelpDesk, he is a really dedicated part to that department and I think you should cut him a lot of slack. Who cares if he can't be on all the time? No one actually can - people do have a life and they can't let a forum take it over.

Also, when saying staff need to mingle, I find they do mingle quite frequently to be honest - but only with people they know. I went in the other day, and was speaking to James, and Liam and we had a really nice conversation - then there were trolls in the help desk and ,Cataclysm (can't spell name) was following the rules and moving up until punishement was issued, in doing so Jordan actually came into the help desk and rectified this.
Jordan is one of the people in the help desk who mingle a lot actually.

On the other hand, I think that every HxHD staff being trialist or normal staff should have quick access to a Super Staff or Management authority in case trolling or abuse occurs, this would cut down on trolling surely.
Also, in the old days, if someone was extremely racist or something of the sort, they would be kicked straight away - does this rule still occur?
Also, I think that, some American's on the game really get aggitated by people from the UK, don't ask me why, but they do, calling them all the names under the sun, trying to act like their better than us, so let them come in the helpdesk, try get them to come in, show them a different side of UK people.

At the end of the day, you should take advantage of the staff you've got. They are a good bunch and they won't be there forever.

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Originally Posted by Renior

I think these thread show how immature you guys are, your spending most of your forum time creating threads to make him resign? In my eyes its pathetic and you just get looked down at. If you have proper construction feedback that say it proper, just try taking the piss out of him cause its pathetic. I think he is doing a good job but needs some more staff and events. Sorted.

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I don't recall anyone saying he should resign, it looks more like people are wanting him forcibly removed. He's already stated (alongside his usual insults and attempts to call all negative feedback trolling) that he has no intention of resigning regardless of what people think, which is why there are calls for upper management to make the changes. The last 2 threads that got removed were proper feedback just like this one - it's not poor feedback just because it's not singing his praises

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Originally Posted by HotelUser

I'm not going to target any elements of this thread situated around-- well, silly silly things :P

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Such as?

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Originally Posted by HotelUser

However I will point out that HxHD does NOT allow anyone to target other members (yes, including forum members) and if you have any complaints about this you should rely them into the complaints about staff forums, as you have.

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That's quite hilarious frankly given your long record of abuse towards other members (yes, including forum members!!!!!11) and yet nothing seems to get done about it despite doing exactly as you suggest here

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Originally Posted by Bolt660

I don't think it's fair at all to pin this on David. He's worked in HxHD for a very long time, is the most dedicated person I know and always strives for success.

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Gordon Brown had been around a long time and tried hard

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Originally Posted by Bolt660

Habbo activity itself has decreased lately

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Is that just HxHD staff or are you actually claiming that the entire hotel is going downhill at a time when they're recording 25% higher profits than they were last year?

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Originally Posted by Bolt660

A lot of people don't realise the amount of work David puts in behind the scenes on Habbox.

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Ahhh the classic Habbox fix-it-all line for when someone in management isn't liked. If a manager can't do their job of managing a department then it really doesn't matter what we can't see them do. What people clearly can't see going by this thread is an active help desk with staff who are friendly to people other than just other staff members, and that's the kind of thing that should be halted long before it becomes enough of a problem to warrant feedback threads, especially when it's something that seems to happen every couple of months or so

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Originally Posted by Jamesy

Very well said. IF anything complaints about non-existant problems cause real problems because the staff either have to spend their time dealing with the bandwagon on here, or dealing with trolls on the client, and I commend every single one for their patience.



I've been in the help desk when this has happened. No one can talk because it's simply one insult after another towards the staff behind the desk and the atmosphere is terrible! Is this HxHD management's fault? No! I think the ability to deal with trolls like this should be improved, it seems like the staff are pretty much chained into their warning system which is ineffective in dealing with these hard core users set out to cause trouble. And with all this going on, you wonder why staff don't interact?

If David was really so ineffective do you think General Management would have done something by now, or do they recognise that you are just spouting a hate campaign with no real validity behind your points, and the only ones you have are caused by your actions within the desk and within these threads.

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I like how all the idiots have taken this as a complaint when I said David should move to assistant and manager be in BST and ignored all the other feedback on layout and how staff can mingle to increase activity. Shows how two managers - David and Jamesy - who have both said this thread is useless cannot stand new ideas etc. I guess activity will never increase when you have HU going "forum is dead, radio is dead atm so whats wrong with hxhd being dead too (at this hour)??"
Like I said, these threads are pointless now. Managers are a bunch of power freaks who have no clue what they are on about - see my VM on Jamesys profile - and when someone does suggest ideas on improvement they take just 1 part of it and cry that it's a complaint by ignoring the suggestions. Wonder why people say HxHD, radio and forum are all dying ...

Well done.

Maybe HxHD just needs to be scrapped and redone in the New Year, get a whole new range of staff - no offence David. Keep Jordan, as he hasn't been there long. Didn't that happen when it swapped from Sammeth. to :Jin: Josh and Leah held up their bags and called it a day.

Surely people may get PC's Mac's laptops for christmas so may find habbo afterwards.
Whatever you do it can only get better.

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Originally Posted by Samanfa

Maybe HxHD just needs to be scrapped and redone in the New Year, get a whole new range of staff - no offence David. Keep Jordan, as he hasn't been there long. Didn't that happen when it swapped from Sammeth. to :Jin: Josh and Leah held up their bags and called it a day.

Surely people may get PC's Mac's laptops for christmas so may find habbo afterwards.
Whatever you do it can only get better.

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Your last line suggests HxHD isn't great atm.

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Originally Posted by Tintinnabulate

I like how all the idiots have taken this as a complaint when I said David should move to assistant and manager be in BST and ignored all the other feedback on layout and how staff can mingle to increase activity.

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I commented on your point about staff mingling too, so I didn't ignore that.

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Originally Posted by Tintinnabulate

Shows how two managers - David and Jamesy - who have both said this thread is useless cannot stand new ideas etc. I guess activity will never increase when you have HU going "forum is dead, radio is dead atm so whats wrong with hxhd being dead too (at this hour)??"

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Where in my post did I say no to your ideas layouts? I don't have any knowledge of this area so I left it alone - all I did was defend David and Jord and their department. Forum isn't dead and your comments on "can't stand new ideas" are complete nonsense. Oli and myself leading the forum department (although me via the technical channels) over summer brought about the most rapid changes on the forum in its history, and I have set about to reform many many things over the past 2 months I have had this job.

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Originally Posted by Tintinnabulate

Like I said, these threads are pointless now. Managers are a bunch of power freaks who have no clue what they are on about - see my VM on Jamesys profile - and when someone does suggest ideas on improvement they take just 1 part of it and cry that it's a complaint by ignoring the suggestions. Wonder why people say HxHD, radio and forum are all dying ...

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Yup we're all power freaks getting excited at the thought of kicking / banning people. Nothing gets me going like the thought of a tasty infraction in the morning - ridiculous and it's something you seem very keen to throw around with no knowledge of the departments. If Managers were ignorant of their department would they be managers? No. It's normally the same few people who say the departments are dying so that argument is flawed too. Nice plan telling people to look at a VM on my profile that only tells one side of the story too.