Strange phone call from "dell"

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Originally Posted by Richie

I'm so confused, I rang dell on three on three occasions today and they confirmed it was a scam. They actually advised me to contact the police. The number I supplied above was actually sent in an email, they rang from a private number.

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Then there is your answer. The only way I can see that they got your details is either via Dell or maybe a warranty company if you registered the guarantee or have a service contract. You haven't filled in any surveys stating what computer you have at all?

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Originally Posted by Catz

Then there is your answer. The only way I can see that they got your details is either via Dell or maybe a warranty company if you registered the guarantee or have a service contract. You haven't filled in any surveys stating what computer you have at all?

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Nope I haven't gave any of my details in regards to my computer and serial code to anyone other than dell.

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Originally Posted by Richie

Nope I haven't gave any of my details in regards to my computer and serial code to anyone other than dell.

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Well if they ring again just ask for a number to ring them back on and if they won't do that then it's pretty 100% certain that's it's a scam. Also email Dell at the address given to you in the email asking how it is possible that a scam company has all your order details??

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Originally Posted by Catz

Well if they ring again just ask for a number to ring them back on and if they won't do that then it's pretty 100% certain that's it's a scam. Also email Dell at the address given to you in the email asking how it is possible that a scam company has all your order details??

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Fourth time on the phone.. any time I ask dell how my information has been leaked they hang up. I'm not being racist but it annoys me how I ring Dell Ireland and they put me through to someone who finds it hard enough to speak English no mind understand it.

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Originally Posted by Richie

Fourth time on the phone.. any time I ask dell how my information has been leaked they hang up. I'm not being racist but it annoys me how I ring Dell Ireland and they put me through to someone who finds it hard enough to speak English no mind understand it.

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Email them, Richie explaining all that has happened. They have to respond in a proper manner if you do. Then forget about it for now as you are spending a fortune on an 0871 number. :P

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Originally Posted by Catz

Please see my edit. The email probably was legit and as a result of the 'online chat' and nothing to do with the phone call. If it came up as unavailable I would be suspicious.

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THEY RANG HIM.

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Originally Posted by Jaaaack!

THEY RANG HIM.

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Read the thread, Jack! :P

This is actually so confusing, I have been in contact with at least 5 or 6 representatives today and all of them have different story's, its legit, its not, ring the police. For god sake, if it is legit, you'd think Dell would inform all of their employees

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Originally Posted by Richie

09:13:05 https://chat6.us.dell.com/netagent/c...imgs/user1.png Richard Hello, I can't seem to get through to dell.ie, I got a strange phone call today from a man from the states claiming to be part of dell. He said my xps 3000 which I ordered 6 months ago has a corrupted motherboard and will be sending someone out next week to replace it. Should I be alarmed?
09:16:15 https://chat6.us.dell.com/netagent/c...imgs/agent.png Joyce_Serrano Glad that you chatted in today! Thanks for that info.

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omg lol

Quote:

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Originally Posted by Richie

This is actually so confusing, I have been in contact with at least 5 or 6 representatives today and all of them have different story's, its legit, its not, ring the police. For god sake, if it is legit, you'd think Dell would inform all of their employees

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Well email them and you hopefully will get a proper response.