Complaints Forum

So if I have a complaint that I want people to see I guess I'll just put it in feedback instead from now on instead I guess.

I don't think is a fantastic idea tbh. What if something new/mistake with the forum such as (just for an example) when the graphics forums flipped out and hundreds of posts were lost, as they were. If one person posts a complaint and people can see that, they'll just read that thread and their questions would be answered. In this case, if something like this were to happen, instead of one person posting the complaint, you'll have a number of people posting and you're going to have to explain to each person individually IF YOU GET MAH DRIFT!!!

Also, it's fun looking at the fail complaints!

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Originally Posted by Dilusionate

I don't think is a fantastic idea tbh. What if something new/mistake with the forum such as (just for an example) when the graphics forums flipped out and hundreds of posts were lost, as they were. If one person posts a complaint and people can see that, they'll just read that thread and their questions would be answered. In this case, if something like this were to happen, instead of one person posting the complaint, you'll have a number of people posting and you're going to have to explain to each person individually IF YOU GET MAH DRIFT!!!

Also, it's fun looking at the fail complaints!

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If it wasn't a complaint like your example about threads missing from the GFX section, they can always be moved to another section.

Removes all accountability and some things able to be swept under the carpet so I'm not a fan of it. If people are getting +12 rep for a post they post in there, that should tell people that perhaps it's not just some mad obsessive moaner who's complaining? Although as far as I can make out, often general management get lots of +rep for their reasoning too.

The complaints forum is a stupid idea full stop. It's a mix of the feedback forum and the ask Habbox staff forums. If people want to complain, do it one to one because having staff gang up against members was and is poor for relations. When the threads were viewable it just caused unnecessary grief which could of been dealt with privately with one individual, especially when you get contradicting answers and information.

Besides, half of the threads in that forum should of been in feedback, because some of the complaints are picking out problems with the forum which other members maybe able to support or be against depending on the complaint.

It's dumb. Many a time, people have created really good and constructive feedback threads from an initial complaint thread. I don't see what Habbox is loosing for putting it out in the public. In fact, it makes it look better in the sense that it is presented that there are clear, concise and professional replies to issues.

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Originally Posted by GommeInc

The complaints forum is a stupid idea full stop. It's a mix of the feedback forum and the ask Habbox staff forums. If people want to complain, do it one to one because having staff gang up against members was and is poor for relations. When the threads were viewable it just caused unnecessary grief which could of been dealt with privately with one individual, especially when you get contradicting answers and information.

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100% Agree, +rep

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Originally Posted by GommeInc

Besides, half of the threads in that forum should of been in feedback, because some of the complaints are picking out problems with the forum which other members maybe able to support or be against depending on the complaint.

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I did actually enquire about that a year or two ago and I was assured by some people that threads affecting more than one person would be moved to the feedback forum, they never were because the staff didn't want to put up with the overwhelming number of complaints.

Well I actually think that the person who got a lot of +rep had a point and he could have re-worded it slightly to make it suitable for feedback. Surely complaints are for a specific one off thing rather than a complaint about something general that a member/s thinks could be improved. It may be worth thinking about how it is worded.

Perhaps you could delete the forum as it has no significant purpose anymore? The PM system is sufficient enough for members. Also, one error is what if a member of the forum complains about a member of management? He can see the "complain about member of staff" forum so it defuncts any unbias views, especially when you're constantly told by staff to "PM x to complain about y". Create a sticky at the top of feedback called "Staff and Member Complaints" and have links to key members of staff who can deal with problems.

You also get the added bonus of members having to post forum-wide complaints in the feedback forum as the complaints forum would simply cease to exist. So it's a win-win-win situation. Afterall, any corporate organisation will tell you that complaints are valid feedback and more important than a compliment.

Well if it is a complaint that others should see then it is feedback? :S

For instance if you are complaining that LMFAO is filtered but JOTFB* isn't then it isn't so much a complaint as it is feedback. But if you are complaining that your VIP hasn't arrived in 5 days or your computer was randomly IP banned and you couldn't get on for days then it is a complaint.

At the end of the day I can't think of any other establishment that would publicly display something which should be treated confidentially anyway. No member could reply to another members complaint so I can't see it being an issue to any member other than the quidnuncs amongst us.