I know I was away last week but before that I was one of the most active and haven't seen some of the staff behind the desk ever.
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I know I was away last week but before that I was one of the most active and haven't seen some of the staff behind the desk ever.
It's even harder to answer such questions if you're never in the desk to be asked them.Quote:
Originally Posted by sophiethenerd
Well apparently some of them have been posted away. Really don't understand how they are allowed to be posted away for 3 weeks, yet come on habbo and do events? If they are able to come on and do events, they can spare 5 hours a week. Also I am pretty sure there is people who just sit and leave their room note on while they are afk, so it would be good to show publically what staff are currently in the help desk so people could monitor this.
Yeah, it has been argued about in the desk tonight (before events took over) but the people who are complaining don't have the power to make any change. You're allowed to be away for 3 weeks maximum I think and it would appear people are using it to their advantage and still going on Habbo/the forum. This shouldn't be allowed. Before someone replies "it isn't" - if that is the case it should be enforced appropriately.
The help desk just had another little drop for the 10PM event although still 12 people here ATM, was 16 at 21:58 so nothing conclusive.
The thing is, departments should still be able to function and have the capacity and flexibility to function properly if things like this do occur and a large proportion of a department post away. I'm not saying the helpdesk staff don't do a good job, when they are in there the overall moderation and help given in the room is normally very good, however I think that teamwork needs to come into effect and those that are there need to be chipping in to keep things afloat and if there is a problem this needs to be communicated to management so appropriate actions can be taken.Quote:
Originally Posted by Hopeless
As far as I'm aware (unless its changed) department managers can also go behind the desk and this could be utilised more also during periods where helpdesk staff are thin on numbers. That being said there should be sufficient numbers to cover such 'away time' as required anyway and I think that a bit of a shake up needs to take place and some staff really do need to pull their weight more and chip in since its not fair on those who do meet their hours and go beyond it to keep the desk populated. More staff tends to lead to more visitors since they see discussions going on in the room and the room gradually gets fuller. Everyone leaving to attend events doesn't always give out the right impression, and I think that it needs to be more closely monitored that there are at least a couple of staff members behind the desk if they are online. Obviously people can't be forced to do this, and will naturally want to go to events however for an overall impression and to help boost the desks popularity it needs to be utitilised the majority of the time not just inbetween events.
The person that was raging in the event is a person who normally does it, so the person couldn't help
but the rudeness I got when I lost from the host and then the fact I kept being picked on for I just swore, I get warned by the host, then someone (2 people really) come and say **** for like half an hour, they don't even get warned..
Would it not make more sense to use a lower number of trialists, but more often, that way event quality is not severely deteriorated potentially driving people away from events.Quote:
Originally Posted by Mathew
Right now, we seem to be opening applications every one and a half months or so. Applications tend to be open for about two weeks and then the trial itself lasts a further two weeks. By the time one batch has got through, it's time for another lot anyway. Perhaps your suggestion may help the quality of events, but it's never really been such an issue in the past. We open applications when we see the staff beginning to drop (and more often than not, it's a slow decline and there's a nice little pattern). We'll see.Quote:
Originally Posted by Chippiewill
Why are Habbox Staff attending such events in the first place? Surely you want to appeal to new people? Have them enter at the beginning to raise the popularity and tell them to go back to their departments. If they want to attend events make Habbox Staff ones - think of it as team building or meet and greets.
there might be more incentive for staff to stay in hxhd if it was pushed more and more exciting. it's been dead for weeks, why i resigned really. it's boring to be in and work in at the moment.