i messaged matt yesterday about her inappropriate behaviour towards me but he didnt do anything :(
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i messaged matt yesterday about her inappropriate behaviour towards me but he didnt do anything :(
Don't aim it at specific members of this thread becomes a thread targeted at someone :P
PM SyrupyMonkey or post in the complaints section (about staff) would be your best bet.
Lately been PMing Myke a lot to get issues dealt with, if the issue persists though might make a complaint thread about it as the specific problem is just going too far and apparently nothing is being done as the issue persists :P
Meh never found that Pms do any good, i was complaining about a rule not a user anyways.
Staff are allowed to be rude to everyone without consequence duh didn't you know thatQuote:
Originally Posted by alcopop
No people automatically assume that people get fired if you send in a complaint. I told you to explain it fully, you replied back doing so. I then sent a PM to Myke explaining what went on and what you said.Quote:
Originally Posted by alcopop
Then why don't complaints get an appropriate response...Quote:
Originally Posted by xxMATTGxx
i.e. if you just gave them a PM reminder of what to do, if you gave them dept. warning or what...
Then people will know that the staff are actually being told off/facing consequences for their actions instead of as what we see at the moment and nothing is done.
yeah it also seems they can kick you without a valid reason for doing so and threaten people in the helpdesk.Quote:
Originally Posted by FlyingJesus
as far as i knew a help desk was to chat / get help not be threatened and experience rudeness and ignorance.
Because the way we deal with our staff is done behind the scenes and does not normally involve the users. I'm pretty sure everything you have sent and is seen valid by Myke is dealt with.Quote:
Originally Posted by scottish
it would be nice to just be told what is being done with the complaint though
I don't see the problem with sharing the 'result' of the investigation or whatever you wish to call the way the complaint is processed.Quote:
Originally Posted by xxMATTGxx
As the staff are obviously doing something wrong in the first place for you to receive a PM complaining about it so you shouldn't need to cover up anything that happens as a consequence.
and it gives the user who complained no hint that you're actually doing anything, so people may lose confidence in a specific member of staff/management because they're replying saying the issue has been dealt with multiple times and they're not seeing the result of the complaint, people may just think it's the same as habbo moderation where they reply to every complaint with issue has been dealt with when in reality nothing has been done
Gives users more confidence in the management if they know you're (not you specifically but in general management) actually doing something. I know i've stopped sending PM complaints to specific people as I've never seen them do anything that results in punishment of their staff members so if this was introduced then I'd actually see if the management member is actually doing their job and giving appropriate punishment, or if they're ignoring the complaints in which case I could escalate it to a higher member of management to see whats going on