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Thanks, dear Hayden...I asked Google but it looks so terrifying, and I have no idea what they're talking about ! I'm beginning to give up hope...but thanks for adding Bone_crusher..that is now my main concern, to somehow let him know what has happened to me. This is such a nightmare !
Does anyone have influence with Mods..cos it could be them. After I was hacked and kicked out of Habbo, I reported it to the Customer Services helpline and got a Request ticket. About 8 hours later, I created a new Habbo .Ming-Ting. (with dots before and after). I got into the game with this, and noticed that my main account (Ming-Ting) had logged on 4 hours earlier, so someone was operating it. I called the helpline emergency and reported this, and got a message saying they were looking into it. But maybe they mistakenly investigated, and banned, .Ming-Ting. instead of Ming-Ting ? because the next time I tried to get in, I was banned. BTW it says /**************_ok?reason=banned&token=eee02da435 when it kicks me, does this mean anything ? I just can't see why I would be banned for being hacked, unless they thought I was the hacker.
Hey,Quote:
Originally Posted by ming-ting
That sucks about your account- I've added Bone_Crusher and I'll try and talk to him later if I see him around :)
Remember very few Sulake (Habbo) staff speak English as their first language so it's possible that they didn't understand what you were trying to say. If they closed your last ticket I suggest sending another one using small words and making yourself as easy to understand as possible. Also, remember it's not worth getting angry or anything because they just close your case and ignore you..
For now, it's best to follow what other people said about changing your IP (I know it looks daunting but it's your best chance of getting back on the hotel) and hoping for the best.
Still, I'll pass your message on to Bone_Crusher. Hope it works out :)
OhEmpired..bless you :) I'd be SO grateful if you'd tell Bone_Crusher what's happened. Tbh, I've pretty much given up hope of ever getting back into Habbo, and it does seem that the Habbo staff have decided to ignore me (altho' I wasn't rude or angry).
The person dealing with me was called Kate, and seemed to operate out of a huge Customer Services company in California called zendesk, which handles lots of companies. I honestly dare not meddle with the IP thing..I'm too scared of doing serious damage to my computer ! I just have to let go and leave :( but I still can't understand why they punished me instead of helping me !).
Thank you so much for your kindness...a ray of light in the darkness :) Plz give my love to Bone...I shall miss him so much.
I wouldn't really think they'd flash ban you though. Might be a problem with your cache. Try clearing up your browser's cache and logging in on the client again.
Ah that might be a problem in itself. I've had Kate "help" me before and all she did was answer a question I didn't ask and close my call for help..Quote:
Originally Posted by ming-ting
Maybe try applying for help again and hope that Kate doesn't get to you first again :P
Lol Empired ...I'm beginning to suspect that Kate's the only person there :D The only other time I contacted them to query being muted I eventually got a useless reply 1 week later...from Kate ! No wonder there's such a delay in getting any response !
And yes, Grandpa Joe, I have tried that...didn't work I'm afraid :(
Hey,
Have you tried accessing habbo from a different browser, or uninstalling flash and reinstalling it? Create a new email address at www.googlemail.com (you can try any) and sign up again after using the above tips. See if that works. If habbo have flash banned you, they may have assumed you're the hacker and become confused or 'safety banned' you whilst they resolve the case.
Feel free to PM me on here if you need anymore help and I'll try get a quick response to you :)
I hope you get it back with everything!
I wasn't contacting about my account being banned then Kate answers this:
Quote:
Hello,
Thanks for contacting Habbo.
This Habbo account is banned because we believe it went against the Habbo way. Your Habbo has accessed another Habbos account, and taken some furni from it that wasn't theirs to take. Because this is very distressing for the Habbo involved, and it goes against the Habbo way, we have decided to permanently ban this account.
When an account is created on Habbo, users agree to follow our terms and conditions to make Habbo a safe and fun place for everyone to gather and play. If you would like some more information about the Habbo Way, please click on the following link. https://help.habbo.com/entries/25201138-Habbo-Way
Best,
Kate
Customer Support - http://www.habbo.com