I think all habbo mods and queenof*****ba got laid off recently idk if the customer support is still the same (probably is) but you can try again test your luck
I think all habbo mods and queenof*****ba got laid off recently idk if the customer support is still the same (probably is) but you can try again test your luck
I'm guessing they're still outsourced
Wow, that reply from her is absolutely terrible and immature. Hopefully you manage to get it unbanned eventually :(.
I've pretty much given up at this point. That reply scared me tbh. It just goes to show you that Habbo's customer support will never improve. That response she gave me sent a burst of rage to my head, and chills down my spine.
Because after giving it a shot the first time back in 2011, I thought Habbo's staff would've changed. Thing is, they did change, and they're worse than ever. Emily's response disgusts me.Quote:
Originally Posted by Jamez
The account was never unbanned despite Me talking personally to the Habbo staff member over the phone, and her saying "Your account will be unbanned within the month" which never happened, so I couldn't be bothered doing it again until now.
What a **** reply though @cappa; that's bang out of order.. but what can you do?
My appeal was years after the ban (like yours) and I still got it unbanned.
Is there no way we can bring their awful staff to Sulake's attention?
Although this has also been posted on another forum.. so may be the ban was deserved.
speak for yourself i got my perm ban removed by appealing. although i got perm banned again a couple weeks later
It's still the same.
My story:
My account got hacked and I immediately filed a request help ticket. I replied with the details, b-day, e-mail used to register, etc.
I didn't get a reply for 2 MONTHS! and they just said they could not confirm my account ownership, I was left baffled since I have every detail of my account in a notepad, including transaction receipts from the only 2 purchases I've made with Habbo. I kept replying to the request ticket asking what's happening, then after like another 1-2 months I get a reply saying something like, "It seems like your technical problem has already been resolved." I replied again explaining I never had a technical problem. After a week or 2 they replied asking me the details of the account again, so I replied with the details again. After 1 week they reply again saying they could not confirm account ownership. After a several back and forth messages of me asking them what's wrong they tell me I need to tell them 3 or something more transaction numbers, which I clearly can't know since I've only made 2 purchases on that account. By the time they actually replied, whoever was on my account made purchases in it. I explained it to them over and over again and eventually gave up since I only keep getting the same copy+paste response. But when you file a ticket about credits or some stuff about purchasing crap from habbo, they reply in like 1-2 days! Habbo Support now is more terrible than before.
You have to be a bit more persistent, 5 days isn't enough. You need to try for months.
I hear ya, man. This is the worst aspect of Habbo at the moment. Their customer service is BEYOND lousy its downright embarrassing on a business standpoint.
This year (2015) alone I've had:
- 2 unfair bans (1 I had to wait to expire after a few weeks, the other was given unfairly and took weeks to remove with MANY back and forth requests/spamming Help tool)
- Trade locked for 2 weeks for stalking someone on console who was in an 'underground casino'. They did nothing but point fingers at my actions. LOL