Habbo basically handed over my account to a stranger on a silver platter.

Quote:

---

Originally Posted by Red

Would you have got that email in first place if they had manually moved your accounts though?

---

Did you mean if they hadn't changed my email? I doubt I would've gotten that auto message, no.

- - - Updated - - -

Quote:

---

Originally Posted by lilt-lover

I have a feeling Chad and Sam are the same person (probably are) and he just realised that he'd made a momumental **** up and changed character/name to refrain from looking like a moron.

---

I think so, too. I feel like things happening in client never relay back to customer support help tool tickets thing. Everyone seems to be running around like headless chickens going "No, you're wrong" back and forth.

Quote:

---

Originally Posted by Spiffy

Did you mean if they hadn't changed my email? I doubt I would've gotten that auto message, no.

- - - Updated - - -



I think so, too. I feel like things happening in client never relay back to customer support help tool tickets thing. Everyone seems to be running around like headless chickens going "No, you're wrong" back and forth.

---

I've had accounts moved by them though and from my knowledge didn't get that email saying I requested a change.

For a brand that only sells virtual items, the Habbo customer service has always been shockingly pathetic.
The response you received seemed very typical of their support team, a very unsympathetic and useless response.
I got permanently banned around 2008 when someone scripted fraudulent gold bars. I was traded a gold bar that was fraudulent and of course, they banned me and blamed me for everything.

I feel so disappointed by the customer support team at Habbo that I feel like it should be used as an example for companies of what type of behavior NOT to exhibit.

Quote:

---

Originally Posted by 9buzz

For a brand that only sells virtual items, the Habbo customer service has always been shockingly pathetic.
The response you received seemed very typical of their support team, a very unsympathetic and useless response.
I got permanently banned around 2008 when someone scripted fraudulent gold bars. I was traded a gold bar that was fraudulent and of course, they banned me and blamed me for everything.

I feel so disappointed by the customer support team at Habbo that I feel like it should be used as an example for companies of what type of behavior NOT to exhibit.

---

I remember that gold bar fiasco :P haha

I was perm banned in 07 but got unbanned in 2012 maybe? Their customer service was still shocking. I got perm banned in 11/12? by 0rca also.

Quote:

---

Originally Posted by Zak

I remember that gold bar fiasco :P haha

I was perm banned in 07 but got unbanned in 2012 maybe? Their customer service was still shocking. I got perm banned in 11/12? by 0rca also.

---

When you were banned in 2007, what was it for if I may ask and how'd you end up getting unbanned?

Quote:

---

Originally Posted by 9buzz

When you were banned in 2007, what was it for if I may ask and how'd you end up getting unbanned?

---

I don't remember exactly when I was banned but I took a 4 year hiatus after that returning in early 2011. I was joking about - Habbo deemed it inappropriate but I never appealed till years later. Explained myself and they gave me the benefit of the doubt - basically said I was messing around and it was years ago. It was a woman who unbanned me but her name escapes me. Had a few thrones on there so it helped me get back on my feet. Harry mentioned about a month ago that I'm probably worth 1000gb now which is astounding!

0rca banned me in the helpdesk for having a MOD- account after my discussion with her about it and her refusal to acknowledge that it was possible. The ban is perm and will never be lifted, it actually extended itself to 2026 recently (from 2020).

This is a first and this seems like a issue they should take responsibility and learn from it.


Sent from my using Tapatalk

Quote:

---

Originally Posted by lilt-lover

Chad is the worst person to speak to customer support wise.

I recently got perm banned (and eventually unbanned after a month) after I got banned for something I didn't even type/say in the client, Chad replied back on several occasions saying that regardless of what proof I showed him that I did say it and he would not be unbanning my account. After many many replies from myself, it eventually got to the point where I again showed him my original proof that I possibly could not have been on the account which he provided a chat log for, and screenshots of my own ID, that "Sam" came along as eventually unbanned my account.

I have a feeling Chad and Sam are the same person (probably are) and he just realised that he'd made a momumental **** up and changed character/name to refrain from looking like a moron.

---

I very much doubt they are the same person, he probably just requested for his colleague to deal with the situation if he realised he was wrong.

That's so fucking ridiculous. You should sue them and ask for your dollar back. Habbo's coming crashing down and they're doing nothing in their power (except for annoy current norms with ads) to stop it. Maybe if they were nicer to their loyal members then it wouldn't be suffering as bad. Habbo is hanging by a thread here.

That's a pain they've done the same to me before and only gave me the account once i could prove that i was the "shaun" they had found to be the owner of the account. Which included me sending them my passport which i was not happy about!