Customer Services to no longer be outsourced!

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20-02-2013, 09:25 PM
xxMATTGxx

Quote:

Originally Posted by -:Undertaker:-

Why are they talking about it now then? confused.

This thread is about customer service which is the Help Tool where you submit tickets and appeal bans and whatever else. Those are no longer going to be outsourced but the moderators still will be on hotels such as .COM
20-02-2013, 09:35 PM
-:Undertaker:-

Quote:

Originally Posted by xxMATTGxx

This thread is about customer service which is the Help Tool where you submit tickets and appeal bans and whatever else. Those are no longer going to be outsourced but the moderators still will be on hotels such as .COM

Ohh I see, thanks for the clear up.

I'm always behind on what Habbo are up to nowadays, think i'm still stuck in 2008 really. :P
20-02-2013, 10:17 PM
Meanies

I had a pending help request for 8 days and today got a reply from 'Eva', anyone ever heard of her before because I've not - maybe she's one of the new ones? Apparently the 'your ban was over 6 months ago we can't do anything' rule still applies though.. started abusing her instead ehe
20-02-2013, 10:24 PM
MKR&*42

Quote:

Originally Posted by pasta

I had a pending help request for 8 days and today got a reply from 'Eva', anyone ever heard of her before because I've not - maybe she's one of the new ones? Apparently the 'your ban was over 6 months ago we can't do anything' rule still applies though.. started abusing her instead ehe

Never heard of her. Also, I never knew such a rule existed? 'Cause I'm sure I've been told by a CS Staff to "wait about 6 months before appealing a permanent ban" in order to gain a second chance or whatnot.

I also appealed a ban that was over 2.5 years old and got it removed? This better not be a new rule >: (
20-02-2013, 10:30 PM
Red

Quote:

Originally Posted by Intersocial

Never heard of her. Also, I never knew such a rule existed? 'Cause I'm sure I've been told by a CS Staff to "wait about 6 months before appealing a permanent ban" in order to gain a second chance or whatnot.

I also appealed a ban that was over 2.5 years old and got it removed? This better not be a new rule >: (

Yea its a disgrace. They have said for years wait months before you appeal, and now they are saying if your ban is older than 6 months they won't look at it.
21-02-2013, 01:13 AM
Diga

Quote:

Originally Posted by pasta

I had a pending help request for 8 days and today got a reply from 'Eva', anyone ever heard of her before because I've not - maybe she's one of the new ones? Apparently the 'your ban was over 6 months ago we can't do anything' rule still applies though.. started abusing her instead ehe

Turkish Hotel has a staff called "Eva" who works as Customer Service and Money Agent (accoarding to Puhekupla).. could be her.
21-02-2013, 02:58 PM
Coryza

No thats not her. Eva is .Beeches.
25-02-2013, 04:38 PM
cameron354

Just an update, it seems that the transfer is complete and the helptool staff are no longer Concentrix and are now Sulake staff. The reason I think this is, my ticket is taking a lot longer than normal to be replied to. I asked Powertoo "Are there any changes happening to the help tool at the moment, my ticket is taking longer than usual". Her reply was:
http://i49.tinypic.com/2dip0rk.png

I think the staff who reply to tickets now are actually our staff for our hotel, .beeches. and Powertoo. From a post above it seems that .beeches.'s name on the help tool is Eva and I think Powertoo is Naomi. Having staff from our hotel answering tickets should be a great improvement to customer services. If your ticket has recently been replied to by .beeches. or Powertoo, please post just to make sure that this is correct.
26-02-2013, 03:19 PM
Luke367

Quote:

Originally Posted by cameron354

Just an update, it seems that the transfer is complete and the helptool staff are no longer Concentrix and are now Sulake staff. The reason I think this is, my ticket is taking a lot longer than normal to be replied to. I asked Powertoo "Are there any changes happening to the help tool at the moment, my ticket is taking longer than usual". Her reply was:
http://i49.tinypic.com/2dip0rk.png

I think the staff who reply to tickets now are actually our staff for our hotel, .beeches. and Powertoo. From a post above it seems that .beeches.'s name on the help tool is Eva and I think Powertoo is Naomi. Having staff from our hotel answering tickets should be a great improvement to customer services. If your ticket has recently been replied to by .beeches. or Powertoo, please post just to make sure that this is correct.

I got a reply on February 26, 2013 03:58 from Isabel.

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