Ridiculous ban :/

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Originally Posted by Redtiz

If they haven't helped with a problem you're welcome to post here and it'll get looked into. However the base fact is that moderators cannot help with account issues, they don't have access to the tools needed to help with account queries. All they can do is tell you how to contact customer services who do have the tools and training to help. If it's a case that they're not helping, then please do raise a complaint about it (obviously about a specific issue which can be investigated rather than a general 'customer services are useless' statement) and we can look into it. All the issues which have been raised in this forum have been resolved where they could be resolved and in some instances it's also let to further training for specific customer services staff members - so it's far more effective than taking it out on moderators ;)

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I meant the ticket system. It has such a bad reputation for being slow etc so they just blow it off and PM you on this forum and then it gets resolved. It is notorious for not being able to help.

Also, does your post count not go up? :S

Moderators aren't helpfull at all anymore.
They once perm banned my friend for reporting someone who was hacking her?
Tis stupid :/

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Originally Posted by Wiizzz

I meant the ticket system. It has such a bad reputation for being slow etc so they just blow it off and PM you on this forum and then it gets resolved. It is notorious for not being able to help.

Also, does your post count not go up? :S

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Customer service tickets should be answered in 48 hours, but do bear in mind that is 48 business hours - so not weekends.

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Originally Posted by Redtiz

Customer service tickets should be answered in 48 hours, but do bear in mind that is 48 business hours - so not weekends.

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* or holidays like Christmas, Boxing day, Bank holidays etc etc etc.