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20-01-2011, 05:33 PM
Hecktix

Quote:

Originally Posted by redtom

Surely you could open them to reply, but make the rules extremely strict. or maybe have tags open or closed on each thread, if the thread starter wants other people to reply they select the open tag, if not closed and if anyone replies who is not a member of staff in a relevant position they get beat with a stick?

As then I guaruntee there'd be complaints about what complaints people can reply to and cannot reply to :P
20-01-2011, 05:38 PM
redtom

Quote:

Originally Posted by Catzsy

I don't understand this - it is not your complaint? If you do have one why not post it yourself?
Irl you wouldn't be able to intervene in somebody's complaint about the service they are receiving or not receiving so why a free for all on here?

Really? you've never even heard of a group of people complaining about something together?

Quote:

Originally Posted by Hecktix

As then I guaruntee there'd be complaints about what complaints people can reply to and cannot reply to :P

That's a good point, you got me beat there :(
20-01-2011, 05:42 PM
Cwmbran

Quote:

Originally Posted by redtom

Surely you could open them to reply, but make the rules extremely strict. or maybe have tags open or closed on each thread, if the thread starter wants other people to reply they select the open tag, if not closed and if anyone replies who is not a member of staff in a relevant position they get beat with a stick?

I like it, couldn't something like this be implemented?

Quote:

Originally Posted by Catzsy

I don't understand this - it is not your complaint? If you do have one why not post it yourself?
Irl you wouldn't be able to intervene in somebody's complaint about the service they are receiving or not receiving so why a free for all on here?

But if I agree with the complaint and it affects me I should be allowed to get my point across without making another thread.
Again I'm going to have to use this thread as an example http://www.habboxforum.com/showthread.php?t=684134. This affects a group of people not just the thread starter, maybe he should have posted it in feedback but I believe feedback and complaints to be a different thing. I see that thread, I agree with it and want to get my point across. I'm not then going to go and create the exact same thread above it just to get my point across its not needed when I could simply post in that thread, besides as I've said before if I'm going to make a carbon copy complaint of another complaint which has just been dealt with isn't mine going to get locked with a reply saying "its been dealt with here"?

Oh and people do intervene in other peoples complaints irl, last week I was working and had a lady come and complain to me about the service she was recieving from one of my waitresses then a lady sat on a nearby table came up and joined us and said "I wasn't going to bring this up because I just thought it happened to me, but if its happening reguarly then something should be done." So it does happen irl :P
20-01-2011, 05:42 PM
Catzsy

Quote:

Originally Posted by redtom

Really? you've never even heard of a group of people complaining about something together?

That's a good point, you got me beat there :(

Not as a rule. Unless you are talking about a protest? I am talking about a written complaint on a single issue.

@Cwmbran - actually the lady was making her own complaint.
20-01-2011, 05:42 PM
Hecktix

Alternatively, I think i've said this but I can't remember and I've started typing now so I won't scroll up - if you think someone is right in complaining there's nothing to stop you PMing them either, they can then add your points to strengthen their complaint :)
20-01-2011, 05:47 PM
Cwmbran

Quote:

Originally Posted by Catzsy

Not as a rule. Unless you are talking about a protest? I am talking about a written complaint on a single issue.

@Cwmbran - actually the lady was making her own complaint.

No she wasn't... She was complaining about the same waitress, about her attitude. Just wasn't going to speak up on her own.

Quote:

Originally Posted by Hecktix

Alternatively, I think i've said this but I can't remember and I've started typing now so I won't scroll up - if you think someone is right in complaining there's nothing to stop you PMing them either, they can then add your points to strengthen their complaint :)

I will be doing that from now on, thanks.
20-01-2011, 05:54 PM
redtom

When I came to make this thread I didn't know where to post it in the complaints section or in here, if I posted it in the complaints section Cwmbran would never have been able to post and bring the points he made to the thread, all of which have been valid.

I think if you want people to PM other users/staff to add to a complaint then you should create a thread stating that in the complaints section and have it pinned so everyone will know to do that in future.

Quote:

Originally Posted by Catzsy

Not as a rule. Unless you are talking about a protest? I am talking about a written complaint on a single issue.

@Cwmbran - actually the lady was making her own complaint.

Yes protest count but people do complain together, for example I was watching Rip Of Britain the other night (Not something I was normally :P) and a group of people working in a church were complaining about how they had to have CRB checks done on them. (they wrote to the CRB people together.)

Say you go to the cinema and the wrong films being played you don't just watch it anyway, you go and complain, as does everyone else in the cinema, you don't cue up and complain individually you complain as a group.
20-01-2011, 06:05 PM
Hecktix

Quote:

Originally Posted by redtom

When I came to make this thread I didn't know where to post it in the complaints section or in here, if I posted it in the complaints section Cwmbran would never have been able to post and bring the points he made to the thread, all of which have been valid.

You see I wouldn't class this a complaint, I'd class this an idea - most complaints consist of issues with something that has been done by Habbox or a member of Habbox Staff.
20-01-2011, 06:08 PM
Catzsy

Quote:

Originally Posted by Cwmbran

No she wasn't... She was complaining about the same waitress, about her attitude. Just wasn't going to speak up on her own.

Yes but it was her own complaint she wasn't trying to intervene on behalf of the other person?
As I said I was talking about written complaints we all know about people ganging up as as crowd to have a go at somebody/something. Totally different scenario. The lesson to be learned I believe is to think about what and where one posts, whether it is a complaint about one action or whether it is a general unhappiness/ disatisfaction about a policy/rule which they would like others views on and post in the correct place. If that happens there should be no need to be able to post in the complaints forum unless you have a complaint.

Quote:

Originally Posted by redtom

When I came to make this thread I didn't know where to post it in the complaints section or in here, if I posted it in the complaints section Cwmbran would never have been able to post and bring the points he made to the thread, all of which have been valid.

I think if you want people to PM other users/staff to add to a complaint then you should create a thread stating that in the complaints section and have it pinned so everyone will know to do that in future.

Yes protest count but people do complain together, for example I was watching Rip Of Britain the other night (Not something I was normally :P) and a group of people working in a church were complaining about how they had to have CRB checks done on them. (they wrote to the CRB people together.)

Say you go to the cinema and the wrong films being played you don't just watch it anyway, you go and complain, as does everyone else in the cinema, you don't cue up and complain individually you complain as a group.

See above - my reply to cwmbran. :)
20-01-2011, 06:36 PM
Nicola

Quote:

Originally Posted by redtom

Surely you could open them to reply, but make the rules extremely strict. or maybe have tags open or closed on each thread, if the thread starter wants other people to reply they select the open tag, if not closed and if anyone replies who is not a member of staff in a relevant position they get beat with a stick?

This would be even more hassle than just PMing someone to add in your opinion or creating a relevant thread as it will just cause more complaints, and we really don't need anymore rules!

Quote:

Originally Posted by redtom

When I came to make this thread I didn't know where to post it in the complaints section or in here, if I posted it in the complaints section Cwmbran would never have been able to post and bring the points he made to the thread, all of which have been valid.

I think if you want people to PM other users/staff to add to a complaint then you should create a thread stating that in the complaints section and have it pinned so everyone will know to do that in future.

Yes protest count but people do complain together, for example I was watching Rip Of Britain the other night (Not something I was normally :P) and a group of people working in a church were complaining about how they had to have CRB checks done on them. (they wrote to the CRB people together.)

Say you go to the cinema and the wrong films being played you don't just watch it anyway, you go and complain, as does everyone else in the cinema, you don't cue up and complain individually you complain as a group.

Feedback is for ideas and suggestions whereas in complaints people don't tend to give suggestions, they tend to state what they think is wrong or what shouldn't be happening, and then request a response to why it has happened and request that it doesn't happen again.

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