Site down again.

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Originally Posted by Hecktix

I think this comment is unfair, although unintentional Richie as you may not know. If Habbox is down for more than 10 minutes at a reasonable time (unfortunately 2am doesnt constitute a reasonable time) I text Jin and he will check what the problem is instantly, wherever he is or get it checked instantly by one of his techie friends. Jin is quite good at rapid response if it's peak time but we can't expect him to be getting up at 2am in the morning, I've spoken with Jin today and he's going to check why the site keeps going down for long times early in the morning later on today.

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To be fair, no-one should have to rely on just one individual to fix these issues. Jin shouldn't be expected to suddenly appear to fix an issue, especially when he appears to of been unavailable for a couple of days now to solve the problem. I'm with Agnostic Bear, just hire some people whose job it is to solve these issues, rather than someone who does it part-time. I'm not even sure what the problem is to be honest, this is the only place I have come across that runs around like headless chickens and has issues every 5 minutes.

Bish bash bosh.. http://aws.amazon.com/

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Originally Posted by Chippiewill

Bish bash bosh.. http://aws.amazon.com/

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LOL. Habbox giving someone trustworthy control of the hardware?! NEVER!

The issue would be exactly the same on EC2, there'd be stupid caches and all sorts installed that break the webserver.

Most probably I don't know what I talkng about here, but I always see everyone on hypes about how much it costs Jin/Sierk to run Habbox because we have special expensive hosting and that, it goes down all the time and stuff so maybe this *special* expensive stuff isn't working out.

Also, how come you guy have to go to Jin everytime we have a problem. As a owner he should be active anyway otherwise there's no point?

^ Sorry if this is nothing to do with this idk

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Originally Posted by GommeInc

To be fair, no-one should have to rely on just one individual to fix these issues. Jin shouldn't be expected to suddenly appear to fix an issue, especially when he appears to of been unavailable for a couple of days now to solve the problem. I'm with Agnostic Bear, just hire some people whose job it is to solve these issues, rather than someone who does it part-time. I'm not even sure what the problem is to be honest, this is the only place I have come across that runs around like headless chickens and has issues every 5 minutes.

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Jin could have come on to sort it if it was urgent, however the problems we have been experiencing over the past few days aren't urgent lol, we aren't having issues every "5 minutes", Jin is aware of the issue and has said he'll fix it, but as it's not causing substantial downtime at the moment it isn't an emergency.

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Originally Posted by Hecktix

Jin could have come on to sort it if it was urgent, however the problems we have been experiencing over the past few days aren't urgent lol, we aren't having issues every "5 minutes", Jin is aware of the issue and has said he'll fix it, but as it's not causing substantial downtime at the moment it isn't an emergency.

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A few hours of downtime last night and the night before is a big issue for the international side of the fansite.

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Originally Posted by Richie

A few hours of downtime last night and the night before is a big issue for the international side of the fansite.

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I'm aware of this, Richie however it's not "Jin the sites been down for 6 hours", it's an issue yes but it's one that may take a few days to fix, Jin has told me he'll fix it by the weekend.

It was certainly sitting on a database error message for 6 hours the other morning before you came on to delay the inevitable of it happening again, again, a second admin would speed the process up.

In this day and age, a few hours downtime is a big issue.

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Originally Posted by Recursion

It was certainly sitting on a database error message for 6 hours the other morning before you came on to delay the inevitable of it happening again, again, a second admin would speed the process up.

In this day and age, a few hours downtime is a big issue.

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The database issue was unfortunate, it happened just after David went to bed. We can't hire admins for the sake of fixing database errors when it'll be fixed for a longer term when Jin comes online, I've told my staff I can be contacted by SMS at any time if a database error occurs, following the incident the other day.

summing up the thread so far:

Managements opinion is some downtime isnt as bad as lots of downtime, but no downtime at all would be nice but it's not something that we're going to sort out *yet*

For someone who seems to act like he knows what he's doing, Jin really isn't the best technician is he? Agreed with both Recursion and Agnostic Bear here, keeping a server up during backups is hardly a impossible feat, just seems like the technical know-how is lacking on how to manage that one. Either that, or you could blame the hardware that Habbox is ran on. You may be better with Freewebs, it's more reliable for uptime.

And you can say that yeah I am having a dig at Jin because I am, but you could also say that I doubt Jin's technical capability and you should be putting the server in hands of people who know what they're doing. And lets be fair, if Jin knew what he was doing there wouldn't be any downtime.