FINALLY A DECENT REPLY ON Help.habbo

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Originally Posted by Zak

They should think about hiring some people on here, they'd even do it for free.

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I think you are on the right track! I understand that there are lot of older people who are in tune with teens and their needs but most of the customer support I read looks like you're trying to explain an issue to someone elderly who isn't fully sure what you are talking about. They type like my Grandparents, they are stubborn like my Grandparents and they seem to not understand Habbo fully like my Grandparents.

Sulake is making the mistake of trying to manage a game with people who aren't really capable of understand the core dynamics of the community they moderate. Bring in some younger, level-headed and fresh faces. I am not saying just anyone off of HxF or anything but there are mods and management on here who would be perfect customer service representatives for Habbo. Again, I will say that there are definitely older people who understand exactly what Habbo is and how it works but the majority of the customer support seem like they were picked from some online listing after they retired and wanted extra income.

Wait, didn't Tallespin say that both her and Doreen were fired and leaving at the end of the week?

In all honesty I can't see how people are getting decent replies these days.
I've been complaining for the past 2/3 hours about their services and pointless bannings.

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Originally Posted by MariaHopez

In all honesty I can't see how people are getting decent replies these days.
I've been complaining for the past 2/3 hours about their services and pointless bannings.

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They hired new staff and from my own experience, they have replied a lot faster and more efficiently than previous staff.

You're right about them being faster.
But they have posted alot of off-topic replies to my request lines, which doesn't make it veryefficientfor me?

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Originally Posted by jasey

I think you are on the right track! I understand that there are lot of older people who are in tune with teens and their needs but most of the customer support I read looks like you're trying to explain an issue to someone elderly who isn't fully sure what you are talking about. They type like my Grandparents, they are stubborn like my Grandparents and they seem to not understand Habbo fully like my Grandparents.

Sulake is making the mistake of trying to manage a game with people who aren't really capable of understand the core dynamics of the community they moderate. Bring in some younger, level-headed and fresh faces. I am not saying just anyone off of HxF or anything but there are mods and management on here who would be perfect customer service representatives for Habbo. Again, I will say that there are definitely older people who understand exactly what Habbo is and how it works but the majority of the customer support seem like they were picked from some online listing after they retired and wanted extra income.

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I like your reply.

Unfortunately like most companies they outsource their workers (I'm pretty sure) in order to further drive costs down and profits up. As I said in previous posts people still play their game and buy their furniture so they have no reason to change what they're doing at the moment :P

The people here have a far greater understanding of Habbo, but I guess it's down to whose going to abuse their power if given it. Some people just can't handle being given a role which has power over ours, especially on games, though this is probably because they've been lacking power over others in real life ( bullying etc :( )

I doubt these people are elderly but I do see where you're coming from. I want to become a teacher and I feel like I can really relate to the students, as quite clearly most teachers are unable to do so in this day and age. :)

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Originally Posted by Zak

I like your reply.

Unfortunately like most companies they outsource their workers (I'm pretty sure) in order to further drive costs down and profits up. As I said in previous posts people still play their game and buy their furniture so they have no reason to change what they're doing at the moment :P

The people here have a far greater understanding of Habbo, but I guess it's down to whose going to abuse their power if given it. Some people just can't handle being given a role which has power over ours, especially on games, though this is probably because they've been lacking power over others in real life ( bullying etc :( )

I doubt these people are elderly but I do see where you're coming from. I want to become a teacher and I feel like I can really relate to the students, as quite clearly most teachers are unable to do so in this day and age. :)

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I totally agree with everything you say! Well put.