Customer Services to no longer be outsourced!

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Originally Posted by Intersocial

If Zendesk is the company ye, I thought it was Concentrix though :P

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Zendesk is just the software they use I think, and then Concentrix is the company who controls the people who send replies on the help tool. Thank god for this though, might finally get unbanned

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Originally Posted by pasta

Zendesk is just the software they use I think, and then Concentrix is the company who controls the people who send replies on the help tool. Thank god for this though, might finally get unbanned

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Oh right, I knew the word sounded familiar haha.

Maybe she said "sighs heavily" because maybe it will mean that beeches and powertoo will have to help answering the tickets as part of the user care team for .COM abit like when .co.uk had Ludus and 0rca. Or maybe they will hire new staff or already have staff trained from other hotels. It's a bit strange though that many outsourced moderators from Concentrix have gone from .no, .se and .dk.

See all updates of the Habbo Staff at http://twitter.com/puhekupla_Staff

PS @above: Outsourced Moderators from habbo.com.tr (Concentrix), habbo.dk/no/se (Interaktiv Sakerhet) are gone due to amount of online users. Local Staff take over these tasks, combined with Customer Service & Social Media issues.

Habbo.com still has 2 outsourced Customer Service staff: TEGGI & UPEC (Concentrix).

I think outsourcing was fine to save money, they just had to invest a tiny little bit of money intro training them properly which they didn't. If they were in client getting the essence of how Habbo works and knowing the ins and outs I think it would be 100x easier on everyone. For the past few years they have been trying to moderate issues they don't know a thing about.

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Originally Posted by Daltron

I think outsourcing was fine to save money, they just had to invest a tiny little bit of money intro training them properly which they didn't. If they were in client getting the essence of how Habbo works and knowing the ins and outs I think it would be 100x easier on everyone. For the past few years they have been trying to moderate issues they don't know a thing about.

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It's not up to Sulake to train them if they are outsourcing them really. And there's no need for customer support to be in-client, if they were, they'd have to be Sulake staff.

This is a good step in the right direction once they're being replaced with something worth while and something that we'll get use out of, and not automated replies. :P

I THOUGHT THIS MIGHT HAPPEN when they removed the link to submit tickets, to cut down on the number of requests they had to deal with.

im so happy GAPU MIGHT BE UNBANNED @Kyle; lmao!

I see no differences. First the Customer Service was done via Costa Rica, and now via Spain. Still kind of outsourcing.

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Originally Posted by Coryza

I see no differences. First the Customer Service was done via Costa Rica, and now via Spain. Still kind of outsourcing.

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Outsourcing would be using another company to deal with it all. Instead they have their own staff doing it in their office based in Spain - So there is a difference, whether there is a difference in the kind of support people get from it then who knows.