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One thing habbo really need to improve is customer support. I never use it but I expect when the time comes that I need to, it's quick and efficient and resolves my problem. It's really dreadful the way it is run now.Quote:
Originally Posted by GrandpaJoe63
hi ming-ting!
sorry to hear your account has been banned, however it is a safety procedure to ensure that your account can't be used to trick others like you have been, it's a very common scam at the moment and one that is catching on very quickly, however i'm surprised your account has been IP banned.
it is very likely your furni has been taken, but there is still a chance you can get your account back, and it would probably be best to hold the customer service rep by the hand and explain what happened clearly and be able to prove that it is you, hopefully you remember the details you signed up with, i'd also have a change of email handy just in case.
something along the lines of:
Hi there,
Recently my account was banned (name of your account), I believe that the cause of this was falling for the recent Habbo of the month scam, regrettably I wasn't aware of the recent safety tips and ended up losing my account and furni because of this. I've learned my lesson about being wary of unofficial fansites, though it would be great to access my account again. I'm sure the recent activity on my account will show it coming from a different IP address and I can prove that this is me making this request:
Habbo name:
Habbo email:
Date of birth:
Names of 5 Habbo friends on the account:
Other accounts linked to the email:
I understand that there are lots of requests like this at the moment, however it would be amazing to be able to log back on Habbo!
Thanks for your time,
(Your name)/(Your Habbo name)
if you feel that is too different than your previous help ticket, then maybe claim it is written by your parent and change some of the terms to make it sound like its coming from a parents point of view. hope this might help, and good luck! it's a tough battle.
Hey that was a really useful PM but I wouldn't suggest pretending to be a parent. I've sent a help request pretending to be a parent before and they just closed my ticket off and refused to answer as they thought (correctly, in all fairness :P) that I was lying :(Quote:
Originally Posted by Plebings
Thank you all so much for your help and sympathy.
E5...I thought you may have solved it with the Flash suggestion, because I get as far as loading, then it gives me the 403 Forbidden page; however, I uninstalled and installed Flash, tried it with 3 different browsers, and a different e-mail address, but it still won't let me in. I still get 'banned&token'. I did spot somewhere it said csrf-token 58a40f769c does that mean anything to anybody? :D
Plebings, tysm for that detailed advice, the thing is I've already told them all that and the ticket isn't yet closed, so it may annoy them if I start another ticket before they've finished with this one. Do they tell you when they close it, or just leave it unresolved forever ?
And Grandpa Joe !! Horror story ! When was this, and what did you do ?? That seems to be what they've done to me...how did you persuade them you were innocent ?
Thanks again everyone, your kindness and support is all that's keeping me from giving up completely :)
they will get to your ticket eventually, don't worry - worst scenario is that you send too many tickets and they ban you from the help tool. if they decline your current ticket then wait a couple of weeks/a month and try again.
@Empired; clearly you were not parent enough!! i'll happily pose as an angry parent if you need, works well if you have bought credit before as well.
After reading !Landon's thread (under Bobba) about his treatment by Kate, I'm beginning to realise that she may indeed be the cause of my difficulties. She seems to act as Receptionist of all the Tickets, and decides what to do with them, depending on her whim !
After my Hacking, I successfully got back on by making another account, but then thought I should tell Customer Services, because I'd already told them that there were no other accounts with that e-mail address. As soon as I'd done that, the ban was slapped on anything coming from my laptop.
I still hadn't understood the Ticket system exactly, and had sent 2 more e-mails (unwittingly creating 2 more tickets :/) begging to know what was happening,etc., and got a ticking off for them, and one got closed followed by the 'We'd love to know what you think of our Customer Services' (lol)..so I told them how unhappy I was with it. That seems to have been deleted, and since then I've been ignored. Kate seems to be a capricious diva, and you annoy her at your peril ! When Subo, (in !Landon's thread) complained about her, it was immediately deleted, presumably by her. It's alarming really, this deranged woman is causing so much harm..already she has driven me into the arms of the retros, where within an hour I met another friend from Habbo with a similar tale of woe. I now doubt that anything will be done to help me..but I will try again in a few weeks as suggested by Plebings.