hxhd

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Originally Posted by Saurav

David, your attitude stinks. How you are the manager is beyond me. When people see the way you speak, and see that you are a manager, they must get a very bad impression of Habbox.

Let me demonstrate. I will explain it first and then show the screenshots.

I walked in and said Hello to the staff. One of them out of seven said hello back.

I then asked a question.

no reply.
no reply.
no reply.
blanked.

Then Matt goes if anyone is going to answer me. David the manager replies "I saw it don't worry" AND STILL DOESN'T ANSWER IT.
If that doesn't make you hate him and think he is arrogant then then what will :S. If someone walks in and asks for help and his attitude it "lol I saw your question but I won't answer it" when the room name says HABBOX HELP DESK then HotelUser is giving a bad name to Habbox.

This isn't the first time. I have already provided management with screen shots of when I walked in, he was behind the desk and he blanked me. Rule is, if you are behind the desk, do not be afk. However, once management saw it, he goes "Oh I saw it, but I have other stuff to do than reply you know". THAT ATTITUDE STINKS and is a ridiculous excuse where he pretends he sees it and still refuses to reply.

Lastly, when I asked for -rep to be removed as it causes arguments, his first post in my thread was to cause an argument :S. This person does not deserve to even be staff.

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*REMOVED*

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I wasn't ignoring you, Phil answered your question before I did, Saurav. Your question at the very least today was answered :)

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Originally Posted by HotelUser

I wasn't ignoring you, Phil answered your question before I did, Saurav. Your question at the very least today was answered :)

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You saw it well before is what you said but still didnt answer.

In my previous complaint to the GM, you were behind the desk and fully blanked me when I spoke to you, and said "I was too busy to reply" or something :S.

Please don't like. We aren't thick.

Quote:

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Originally Posted by Saurav

You saw it well before is what you said but still didnt answer.

In my previous complaint to the GM, you were behind the desk and fully blanked me when I spoke to you, and said "I was too busy to reply" or something :S.

Please don't like. We aren't thick.

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In this situation today the staffmember who answered your question answered right after I said I saw it. In general we do need to pay more attention to the screen. In the the scenario retaining to just your question it was answered (perhaps not straight away mind), nobody was ignored - you don't really have a case :P

Quote:

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Originally Posted by HotelUser

In this situation today the staffmember who answered your question answered right after I said I saw it. In general we do need to pay more attention to the screen. In the the scenario retaining to just your question it was answered (perhaps not straight away mind), nobody was ignored - you don't really have a case :P

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It's outrageous it took the General Manager to pass a comment before someones question was answered, tbh.

Quote:

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Originally Posted by HotelUser

In this situation today the staffmember who answered your question answered right after I said I saw it. In general we do need to pay more attention to the screen. In the the scenario retaining to just your question it was answered (perhaps not straight away mind), nobody was ignored - you don't really have a case :P

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tbf to saurav, the way you said 'I saw it Matt' did make it sound like you saw it and ignored it, perhaps some better wording is required :P

david;
if you didnt see the comment straight away then you were obviously doing something else (i.e you didnt see it because you werent there to notice it)

in which case, you were AFK, on a BRB or were just not looking at the habbo screen at all.

How can you expect others to abide by the 'dont AFK' rule, when the manager himself cant?

Quote:

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Originally Posted by Oli

It's outrageous it took the General Manager to pass a comment before someones question was answered, tbh.

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And since then, this hasn't happened again. If anyone has a complaint against staff for whatever reason, quite simply PM Nixt and he will deal with it.

Quote:

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Originally Posted by Oli

It's outrageous it took the General Manager to pass a comment before someones question was answered, tbh.

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Yes, and believe me when I say we're addressing the situation concerning questions going unanswered or a long delay between question and answer.

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Originally Posted by RNB.Queen

And since then, this hasn't happened again. If anyone has a complaint against staff for whatever reason, quite simply PM Nixt and he will deal with it.

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So far so good :)

Quote:

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Originally Posted by RNB.Queen

And since then, this hasn't happened again. If anyone has a complaint against staff for whatever reason, quite simply PM Nixt and he will deal with it.

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Since then, I swear it wasn't too long ago Shar, lol.

Quote:

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Originally Posted by HotelUser

Yes, and believe me when I say we're addressing the situation concerning questions going unanswered or a long delay between question and answer.




So far so good :)

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Oh I do believe you when you say you are looking into it David I'm just not sure if you will find a way to sort it out.

Quote:

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Originally Posted by Oli

Since then, I swear it wasn't too long ago Shar, lol.



Oh I do believe you when you say you are looking into it David I'm just not sure if you will find a way to sort it out.

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Oli, if you think I'm incapable in that regard surly you should be expressing your concerns directly towards Matt, Garion or Jin. I am trying my best to deal with the situation and I am quite confident that there's going to be an evident improvement :P