hxhd

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Originally Posted by HotelUser

I'm a male Canadian outcast!

We have three North American staff and that's plenty in the summer at least. With not many applying there's not much I can do other than try and get a higher following from the North American Habbo population which is something all of Habbox is trying to do. Ideally I'd like around 5 North American staff throughout the school year so keep your eyes pealed for that!

There is a time difference of atleast 4 hours - NOT 6 :P

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That's good. There is a bigger time difference depending on where you are in America. EST is 4 hours PST is more. I've noticed a lot of sites from uk are still really based around uk but that's not their fault it's every other country not joining in. Oh and the time I gave was just an example. Hopefully when apps open I'll still be around haha. :) it'd be nice to see the place as full as it is during the day at night as well, and even more awesome over night with au and sg.

I don't think it i very fair to complain how HxHD staff not being in the held desk 24/7?

I think staff being in the help desk at all is something! Remember if there are 20 help desk staff, I think expecting them to be in he held desk helping people for OVER 1 hour a day is pushing it (yes 24 hours in a day, only 20 help desk staff. 4 of which are in a totally different timezones (maybe even more!)

who the **** is dishing out +reps like they're sweets, but yeah most of the time when I go in there is staff likewise sometimes I go in and theres no staff.

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Originally Posted by Intel

I don't think it i very fair to complain how HxHD staff not being in the held desk 24/7?

I think staff being in the help desk at all is something! Remember if there are 20 help desk staff, I think expecting them to be in he held desk helping people for OVER 1 hour a day is pushing it (yes 24 hours in a day, only 20 help desk staff. 4 of which are in a totally different timezones (maybe even more!)

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Bingo! Just several weeks ago the time to hit for a passing grade was ten hours which would give staff a 5/10 on their weekly report. Management have reduced this significantly and it is justified, because we do have a significantly higher stafflimit since the bar was raised so high!

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Originally Posted by Wiizzz

Where are your Aussie Staff? Yeah... exactly, early early in the morning the desk is unmanned until I log on.

I don't think the problem is the lack of staff being in there, I think it is the staff's in-capabilities of helping. Last Monday, after someone asked why they can't change on the forums their, TWO staff that I won't mention suggested he PM Oli on the forums. I had to step in and answer him myself.

So as I said, it's not the lack of staff showing up ye.

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We have no Australian staff! I don't think there were any applications we could pass from Australia unfortunately.

As far as incapability of helping users goes that seems to be relative to the times. One way I hope to combat this is to code in a knowledge base into our staff tool so staff have an aid when it comes to answering questions they don't know. We're also now putting more emphasis on making sure questions get seen and addressed. I think when we switched to the big room it was throwing quite a zinger at our staff as the conversation in the room now seems to fly by very quickly. I'm hoping that our next layout will be in a smaller room which I think should really help in this regard!

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Originally Posted by Jorc

That's good. There is a bigger time difference depending on where you are in America. EST is 4 hours PST is more. I've noticed a lot of sites from uk are still really based around uk but that's not their fault it's every other country not joining in. Oh and the time I gave was just an example. Hopefully when apps open I'll still be around haha. :) it'd be nice to see the place as full as it is during the day at night as well, and even more awesome over night with au and sg.

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Actually Eastern Time has a England offset of five hours. Atlantic time has the four hour offset :P

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Originally Posted by HotelUser

Actually Eastern Time has a England offset of five hours. Atlantic time has the four hour offset :P

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I dunno but I do know england is 6 hours ahead of me :P

I do have to admit, hxhd has been very successful by the way. Isn't it the only help center now?

To be fair to hxhd, the majority of the time throughout the day there's people behind the desk. You can expect someone to be there every second of the day, it's a volunteer run job.

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Originally Posted by Wiizzz

I don't think the problem is the lack of staff being in there, I think it is the staff's in-capabilities of helping. Last Monday, after someone asked why they can't change on the forums their, TWO staff that I won't mention suggested he PM Oli on the forums. I had to step in and answer him myself.

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"How much is <furni> worth?" - Check Habbox.com Values
"How do I do <something forum related?" - Ask on HabboxForum
"Why isn't my radio working?" - PM ,Jess,

A lot of questions asked are simply being forwarded to people because the staff don't want to answer. As I say, HxHD is a chore for some people these days.. :rolleyes:

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Originally Posted by Richie

who the **** is dishing out +reps like they're sweets

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I noticed this lol

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Originally Posted by Jorc

I dunno but I do know england is 6 hours ahead of me :P

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I'm on holiday in Florida for the month and I can safely say England is 5 hours ahead.. :P

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Originally Posted by Mathew

I'm on holiday in Florida for the month and I can safely say England is 5 hours ahead.. :P

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Isn't england BST?

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Originally Posted by Mathew

"How much is <furni> worth?" - Check Habbox.com Values
"How do I do <something forum related?" - Ask on HabboxForum
"Why isn't my radio working?" - PM ,Jess,

A lot of questions asked are simply being forwarded to people because the staff don't want to answer. As I say, HxHD is a chore for some people these days.. :rolleyes:


I noticed this lol


I'm on holiday in Florida for the month and I can safely say England is 5 hours ahead.. :P

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Tbh there's a Rare Values Desk for this one especially and if RV Staff are in there often (which they aren't 90% of the time unfortunately) then that shouldn't be a problem at all for HxHD Staff as it isn't there area of expertees.

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Originally Posted by Jorc

Isn't england BST?

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Yes and for a couple of weeks per year England is only 4 hours in front.. but then it goes back to 5 hours when you change your clocks :)

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Originally Posted by Alex3213

Tbh there's a Rare Values Desk for this one especially and if RV Staff are in there often (which they aren't 90% of the time unfortunately) then that shouldn't be a problem at all for HxHD Staff as it isn't there area of expertees.

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Typing a rare name into the box and hitting enter isn't an area of expertees for HxHD Staff? If they can't manage that then they shouldn't be on the computer! :P