HxhD..

If you ask more than one question HotelUser most likely will kick you for 'attempting to test the staff'

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Originally Posted by scottish

If you ask more than one question HotelUser most likely will kick you for 'attempting to test the staff'

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LOOOOL

Might have to do that later.

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Originally Posted by Immenseman

HxHD is up and down. Has always been since I first used it in 2006. Things aren't going to change to be honest. It takes 100% enthusiasm from management to make sure it works and they can't maintain that all year. If staff are busy and can't do their job they should stop being so selfish and resign or the management should take a risk and get rid and employ.

I know for a fact I could pick 16 people who would spend ALL of their time on Habbo in the desk and would know more about Habbo than the current staff. It's used as a status thing at the moment, the staff don't really know Habbo all that well so it's beyond me how they can help others when they need to be taught certain things themselves.

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Welcome back:)

You could pick 16 qualified people who want to be HxHD staff?

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Originally Posted by The Professor

Aye I'm not saying they should but yeah as you say they should put the time in when necessary. Maybe if that isn't done now it should be, seems like a reasonable suggestion :)

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We keep track of staff activity, as previously mentioned. Last week one staff member had over 50 hours in the desk and several other staff had over 30 hours. That is a lot of time:)

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Originally Posted by Wolves,

Wait, so acting like a new user is against the rules? rite, that makes sense, and you wonder why HxHD is always empty.

You obviously do not know your staff.

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Why were you in there pretending to need help when you didn't anyway:S

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Originally Posted by scottish

If you ask more than one question HotelUser most likely will kick you for 'attempting to test the staff'

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Originally Posted by Titch

LOOOOL

Might have to do that later.

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Do you really wonder why Scott when you get replys like this, you have done exactly the same in the past.

I don't really care, if someone asks for help you should help them regardless, even if you do jump the conclusion of thinking their testing staff, if the staff as managers have said are capable of doing the job then testing the staff will be no problem as they should know the answer to any question being aimed at them?

99% of the time I think people are helped out and are greatful. But there are times when people like you, Jake etc do just keep asking question after question which you already know the answers to, questions which you would know after being a user for 5+years. When we know that, we know you are testing us and thats when David will normally kick.

Sometimes people use clones, then people will jump to the conclusion that 'oh thats one of _____'s clones stop testing staff' which is completely stupid imho

Also just becuase a member has been on habbo for 5+ years doesn't mean they don't need help, they may have just rejoined and need help with the new client.

Even at that, testing staff should be fine imho, as managers are supposed to hire people who are capable of helping and if you can't help a random member 'testing' you (which should have been done before you were hired via interview but none of the current staff had an interview) then what are the chances you can help someone else

Why do you need to kick people who are asking questions though? Unless they are making it so that you can't help others (which I can't see being the case as there aren't usually that many people asking questions I'm sure, and if there are you could ask them to wait) the only inconvenience they're causing it to personal conversations, and being as how it's your workplace you just have to deal with that. I get people writing in to my work asking me to help them with problems they've already been helped with but I can't just throw it out and ignore them

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Originally Posted by FlyingJesus

Why do you need to kick people who are asking questions though? Unless they are making it so that you can't help others (which I can't see being the case as there aren't usually that many people asking questions I'm sure, and if there are you could ask them to wait) the only inconvenience they're causing it to personal conversations, and being as how it's your workplace you just have to deal with that. I get people writing in to my work asking me to help them with problems they've already been helped with but I can't just throw it out and ignore them

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At one off the busiest times, it can be hectic to answer many questions at once, asking them if they understand, so we don't blatantly ignore them, on a few occassions I have been at the help desk by myself on a busy time, and I get questions fired at me, I don't claim I know everything, But I do my best. Usually people who use clones are spotted out, Take for example Tara, everyone knows she comes back on clones :P

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Originally Posted by Xoim

At one off the busiest times, it can be hectic to answer many questions at once, asking them if they understand, so we don't blatantly ignore them, on a few occassions I have been at the help desk by myself on a busy time, and I get questions fired at me, I don't claim I know everything, But I do my best. Usually people who use clones are spotted out, Take for example Tara, everyone knows she comes back on clones :P

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every1 comes back on clones, always did, always do and always will. That is why bans dont work. Escpially perms.