I posted stats last month which clearly showed HabboxForum is no longer the most popular.
My simple rule is: If you cba reading, don't bother posting. Its very disrespectful.
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All mods are instructed to send friendly pms and I am sure most do. If you have had one that isn't as your example you should report it to the Forum Manager as it not advocated by Habbox to do this. I would also like your comments that this is not the norm in the pms you receive because we do not use templates. To point out one that is not up to standard is not fair on the mods. What happened to your forum?
I think something happens like this. But I think that when they join they should get a friendly PM from a bot that is friendly, and attracts them to use the forum. Also a guestbook message from the bot.
I think the first bit already applies
Whats the bot called? Whats the PM like?
This is something that will have to be looked into and I would encourage anyone to send any 'unfriendly' PMs to Oli to be dealt with. It was my intention, when I recently wrote a new mod guide, to include PM templates that didn't need to be followed to the letter but would give our moderators an idea of what a friendly PM should look like. If this is still an issue I am sure Oli will look into it.
Members do get a message when they sign up and I do think we discussed changing it to make it more friendly not long ago. I think it comes from "System" or something like that. I'd much rather it came from Forum God or maybe even MattGarner so it looks a lot friendlier and can be replied to. Additionally I think maybe myself, Matt, Roxy, Alkaz, Oli and the Moderators could put in more effort in maybe giving new members visitor messages to make them feel more welcome. Obviously not us all inundating every new member, but if we spot a new member we could give them a VM if someone hasn't already. It's nothing major but could be beneficial.