hxhd

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Originally Posted by Mathew

"How much is <furni> worth?" - Check Habbox.com Values
"How do I do <something forum related?" - Ask on HabboxForum
"Why isn't my radio working?" - PM ,Jess,

A lot of questions asked are simply being forwarded to people because the staff don't want to answer. As I say, HxHD is a chore for some people these days.. :rolleyes:

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The only time I redirect somewhere to anywhere is if someone wants to complain about a staff member and I tell them to PM Nixt. If someone asks a value they will often go to habbox.com and tell them the value and then tell them to refer to habbox.com in the future. I've never once see someone in the Help Desk saying there's problems with the radio and the answer they get is "PM ,Jess,".

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Originally Posted by Alex3213

Tbh there's a Rare Values Desk for this one especially and if RV Staff are in there often (which they aren't 90% of the time unfortunately) then that shouldn't be a problem at all for HxHD Staff as it isn't there area of expertees.

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Personally I hope no help desk staff are opting out of giving rare value inquiring users a run around telling them to check the website. Unless, HxRV management wishes for us to do so in order to promote use of our website. I will talk to Dan squared about the game plan here.

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Originally Posted by Jorc

Isn't england BST?

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At the moment England is on BST, yes, and Mathew is correct. Florida is EST and is -5 BST.

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Originally Posted by HotelUser

At the moment England is on BST, yes, and Mathew is correct. Florida is EST and is -5 BST.

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Clearly I can not count :) I'm pretty sure with daylight savings right now its 6. But I'll go with 5.

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Originally Posted by Dilusionate

I've never once see someone in the Help Desk saying there's problems with the radio and the answer they get is "PM ,Jess,".

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HxHD Staff always attempt to answer it but sadly they don't know technical stuff like they once did. They're told to PM Jess or post in the HabboxLive section... :P

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Originally Posted by HotelUser

Personally I hope no help desk staff are opting out of giving rare value inquiring users a run around telling them to check the website. Unless, HxRV management wishes for us to do so in order to promote use of our website. I will talk to Dan squared about the game plan here.

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Better be on the look out then cuz' it happens a lot.... :P I'm just saying if I wanted to know the value of a blue fan, I'd rather be told it's price than directed to a site :S it is a help desk after all!

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Originally Posted by HotelUser

Mathew is correct.

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Nice of you to finally admit it ;) Hehe.

i've seen tonnes of rv questions being referred to habbox.com.

j/s: hire me xoxox

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Originally Posted by Publicised

i've seen tonnes of rv questions being referred to habbox.com.

j/s: hire me xoxox

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Not all staff know rare values inside out, I myself am not a regular trader, however we're all willing to look up values for people when they ask. We usually direct them to habbox.com in order to promote habbox and the rare values department.

but when someone comes into hxhd and asks how much is ____

they don't expect to go through a full website to see '10creds'

it's ok to tell them price THEN say look on habbox for more rare values or semi-up to date or something

but just saying hx.com 4 rvs m8 isnt gd enough

Perhaps I should look into making sure habbox.com/rares works, then we could say something like, "Thrones are worth 1000C on habbox.com/rares". I can append this to our handbook when I am home :)

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Originally Posted by HotelUser

Perhaps I should look into making sure habbox.com/rares works, then we could say something like, "Thrones are worth 1000C on habbox.com/rares". I can append this to our handbook when I am home :)

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Or use the popup version of the rares to find the value and just say Habbox.com

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Originally Posted by Blob

Or use the popup version of the rares to find the value and just say Habbox.com

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Oh. I was thinking having a quick short link right to the meat of the department might be a good idea as we want to keep instructions simple. I suppose we could say, "according to habbox.com a throne is worth X" so long as the rare values are clearly visible within our homepage :P