I opened a Guardian Headquarter room the other day, and I've had several people come in and say the same thing. Just now, I had a guy who was perm banned for "flooding", and had no idea what he did wrong. He said he rarely speaks in rooms, let alone "floods", and has never been banned before.
Apparently, he thinks it was because he said to a friend "You should tune into thishabbo.com".
---------- Post added 18-08-2012 at 12:22 AM ----------
Oh and additionally, by law (in Britain, and I assume similarly worldwide) the Data Protection act states that you have the permission to obtain all information that a company holds about you.
http://www.ico.gov.uk/for_organisati...inciple_6.aspx
"This is the sixth data protection principle, and the rights of individuals that it refers to are:
a right of access to a copy of the information comprised in their personal data;
a right to object to processing that is likely to cause or is causing damage or distress;
a right to prevent processing for direct marketing;
a right to object to decisions being taken by automated means;
a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and
a right to claim compensation for damages caused by a breach of the Act.
This section explains these rights, sets out the duties of organisations in this regard and gives examples of good practice. It is divided into six parts, which deal with each of these rights in turn."
Each of the above topics are your right as a user of Habbo Hotel. You have the right to see the information that lead to your ban, as well as the right to appeal any automated decision.
For anyone reading this who has had an unjust permanent ban, has the right to quote the Data Protection Act 1998, and the above paragraphs stating your rights as a user of Habbo Hotel.
Scare them with legislation!
If you're not from the UK, I'd recommend looking up your local Data Protection act.
---------- Post added 18-08-2012 at 12:22 AM ----------
If you're stuck, you can tweet me at @realjessijames, and I can help if I can.