Lol i dont know why but that made me laugh
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I dont think you were that out of line, you have obviously been frustrated by the lack of help from your phone company so your nerves were frayed. I know what its like as well when you are ringing constnaly asking for help and you spend ages trying to get some foreign bloke to figure out what your saying (word to large companies, I know its cheap labour but they cant talk english).
Not really, I cannot understand them and they cannot understand me, so putting you through to someone who has a bigger grasp of the english language than the script in front of them would be helpful.
I had to speak to some indian guy when i called up microsoft, he was an alright guy preteh funny tbh and i understood him clearly even though he had quite a strong accent, i think you were a bit over the top.