HxHD Updates!

I also agree that staff don't have extensive Habbo knowledge. I would say HotelUser has a wealth of experience and knowledge regarding Habbo (although he has -repped me in this thread :P). However, I think all staff working in a help desk should at least be "experts" on how to use Habbo etc.

I will take you to two instances that have happened in the last month. I had to tell a HxHD staff member how to show and change their badges. Admittedly it was changed but it took me around 30 seconds to work it out yet they still didn't know. Secondly, this happened only last night. A user asked how to report someone. I told them to click on the user and click report - as did a staff member. Then they replied "they haven't been online for a while". I took them through the other procedure - clicking the yellow question mark at the top left and told them which option to pick. The staff member who I won't name said "lol you should be staff jake".

However, I think dogboy123 has done the right thing by reimplementing interviews. They will be able to select candidates that have the right knowledge. I just hope they don't have easy questions and actually test the interviewee on their knowledge. That will eradicate the issue of the current staff not really knowing enough about Habbo. We need to give them time to change it about and get it perfect, he's still a relatively new manager. He knows he probably shouldn't be so loud and critical in public of users feedback but I'm not really one to talk when it comes to that. I've always been very defensive over my departments too. :)

if staff say something that would get you a warning/infraction on the forum and they say in in Hxhd what can be done if you have screeni evidence

PM it to Sammeth. or post it in the complaint about staff member forum. They have acted on screenies before.

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Originally Posted by Immenseman

PM it to Sammeth. or post it in the complaint about staff member forum. They have acted on screenies before.

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They've also entirely waived all charges before despite screenshot evidence, stating that because THEY didn't find what was happening offensive, I wasn't allowed to be offended, even though it was obvious that the staff member in question was trying to insult me

I literally cried myself to sleep that night

hard times.

http://www.habboxforum.com/showthrea...89#post6114989

Change in tune

get applying !1!!!11111!11111!1!

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Originally Posted by lick

http://www.habboxforum.com/showthrea...89#post6114989

Change in tune

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You criticise him for not listening then when he does listen and open applications you make him out to be some sort of fickle individual. Should be happy he's taking your feedback on board :rolleyes:

*REMOVED*, all i said was he had a change in tune and meant that he seemed to be taking the feedback on

Checked by invincible (Forum Super Moderator): Please don't be rude to other members.

you could have just said that in the first place then. it's a good change, wd ben. i hope you did it because you think it's right not because of pressure from people who haven't been habbox managers (majority anyway). it's your dept and you should do what you think is best :)

like i said i think you made the right deicision this time because you have a few staff you want to hire