Unprofessional Moderation

Habbox Staff should be able to say what they want, and if it breaks the rules then they get a warning and say, after 3 or so warnings, they're fired. Simple as. Just because you're staff doesn't mean you can't have your own opinion, or point out faults within the team.

What are people being so arsey about what staff can and can't say? If a staff member doesn't like something, they should be able to say it, if members are allowed to say it, why can't staff, who are supposed to be higher ranking than just an ordinary member like me?

As long as the post isn't directly attacking anyone, such as saying I think Manager X is crap and Moderator Y is utterly disrespectful, then it's fine.

Just because somebody works in a help desk or DJ's on the site doesn't mean they shouldn't be allowed to voice their opinions.

To the people that say, staff are representing Habbox... calm down. Yes, they're representing Habbox so they shouldn't be breaking the rules every five minutes, but that doesn't mean they don't have the freedom of speech to say what they say. If they have problems with specific people they should bring it up to whoever leads that department, but if it's just a general problem, why shouldn't they be allowed to say it?

Honestly, answer me this. What teenager will go "Oh god, a Forum MOD thinks the moderating on the forum needs improving... better not go there".

And for those attacking those in charge of moderation, I had to manage a team of about 10 that were attacked by thousands of users all around the year, aswell as working with 6 other teams with limited management above me. It's a hard job, things can't change over night.

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Originally Posted by lick

Ironic coming from you seeing as your just agreeing and copying what Catszy said because she is your boss :S

i think managers should have minds of their own..

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Originally Posted by lick

I said that in other words really and i got told things was being down about it loool




and everyone is wondering why the forum is go to the ****? just look at the way he is speaking to me..

lmao manager material? i dont think so


@Jake, dw i got what he said :)

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Originally Posted by lick

No, the way you spoke to me... and then edited it. Thats why you're not setting a good example babe

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Originally Posted by Shox

Well, my opinion on moderation with habbo-related forums, is this:

Most of your fan base is 11-14 year olds. Which means a lot of failures rates, i'm not saying a 14 year old isn't capable of moderating a forum, it's just that, some of them, aren't mature enough, and can't handle there job properly, they basically do it for the name color, and a special rank badge. When things get tough they hide. It doesn't get caught because someone is not there holding their hand.

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Originally Posted by H0BJ0B

This thread's first post was flawed in that it was too vague. In order to make an accusation, you need to explain it and then provide evidence. There was no evidence provided with this, and only presented later, with which one case was issued. I believe every member has the right to state something they see wrong with Habbox, and management will WELCOME such posts. However, to claim something without proof, or to post something which needn't be up for discussion, just a polite reminder, isn't right. Sending a PM to Matt would have been sufficient so he could simply post in the Moderator Staff's forum about the issue. One problem doesn't make someone or something unprofessional.

The amount of staff getting themselves involved in this thread is unbelievable. What's even more ludicrous is the amount of staff being rude in this thread. I am not going to single out anybody, and thus won't provide evidence as I have just stated one should; however, being sarcastic to a member who may be being rude to you or stating a fault with Habbox, or rebutting what has been said in a biased manner is WRONG.

Looking through the thread, I see only one or two staff members who answered Mint's argument/query politely and correctly, as a staff member representing Habbo's BIGGEST and BEST fansite should.

Many of you need to take a step back, and look at what you're doing. If someone spoke to you in your manner, NO MATTER WHAT HAD BEEN SAID TO YOU, would you appreciate it? For many of you, I can and WILL answer that for you - no. Pick up your game. If you were under my command, I would send you a serious warning about your posts - and that's about three, four, possibly five of you.

Again, I believe every member has a say in THEIR forum.

But I also believe staff members should hold back on commenting unless it's to do with them, or they have something positive to say. Personally, I am quite saddened that the level of staffing has drooped to this standard.

Good night.

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Originally Posted by Misawa

Well, it isn't "unprofessional" because they aren't professionals. But yes, for the most part they're awful. It's what happens when you give power to kids.

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Originally Posted by Professor-Alex

Wow this thread has certainly been an interesting read! So as not to fuel the argument any more I won't name names or anything but I think some of the conduct in this thread from staff has been appalling, maybe worthy of MAD himself :P I'll be putting together some sort of PM for nvr and I hope to God it doesn't continue because staff have traditionally been the calm, professional ones with the members traditionally being the ones fuelling offtopic arguments and stuff! I trust nvr will sort it though :)

Just to get back on topic, I seem to remember the issue of not checking quotes was brought up a while back (I think I suggested making it a rule that you couldn't quote rulebreaking posts but it was quickly shot down :P) so its a bit disappointing that it's still happening but if Matt says he's sorting stuff out I think we should give him a grace period and see how things are in a week or two!

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+1 to these.

I actually think that Matt is doing a really good job within the forums. Sure some new moderators may make a fault here and there but you cannot expect them to be pre-programed robots who know every single little detail in moderating. Sure, they are humans, and I feel moderation after a bit of experience and feedback from the manager(s) becomes a natural thing. I do not see many of the more exprienced moderators being at faut. It isn't an easy job, sure, you need to make a rational decision whether or not what a person said was rude or acceptable for a forum such as Habbox.

I'm sure Matt gives moderators feedback and they do improve, there hasn't always been perfection achieved within the moderation team and I don't think there ever will be - though if you do think you were warned or infracted wrongly there is a system in place, it's really as simple as that. I have not really seen things go down within the forums and a claim like this needs to really be backed up with rational evidence, constructive critisism is one thing compared to just complaining blindly.

That's my five cents on the issue. Thanks.

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Originally Posted by Kardan

Habbox Staff should be able to say what they want, and if it breaks the rules then they get a warning and say, after 3 or so warnings, they're fired. Simple as. Just because you're staff doesn't mean you can't have your own opinion, or point out faults within the team.

What are people being so arsey about what staff can and can't say? If a staff member doesn't like something, they should be able to say it, if members are allowed to say it, why can't staff, who are supposed to be higher ranking than just an ordinary member like me?

-snip-

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I know can I only speak for myself but I think most of the other posters agree with me; I don't have a problem with what they say but how they say it. Staff have always been the calm ones and I think it's given habbox a superb public image when they act professionally and its the members kicking up the fuss :)

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Originally Posted by Grig

I actually think that Matt is doing a really good job within the forums. Sure some new moderators may make a fault here and there but you cannot expect them to be pre-programed robots who know every single little detail in moderating. Sure, they are humans, and I feel moderation after a bit of experience and feedback from the manager(s) becomes a natural thing. I do not see many of the more exprienced moderators being at faut. It isn't an easy job, sure, you need to make a rational decision whether or not what a person said was rude or acceptable for a forum such as Habbox.

I'm sure Matt gives moderators feedback and they do improve, there hasn't always been perfection achieved within the moderation team and I don't think there ever will be - though if you do think you were warned or infracted wrongly there is a system in place, it's really as simple as that. I have not really seen things go down within the forums and a claim like this needs to really be backed up with rational evidence, constructive critisism is one thing compared to just complaining blindly.

That's my five cents on the issue. Thanks.

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That's the thing though. This claim has been backed up with one example. There are around 6 threads most of them have more than one valid example of poor moderation. Just because you've read this thread and seen one example doesn't mean it's a blind complaint, it's very valid.

You can't just dismiss them. At least it appears Matt has acknowledged things have slipped and is planning to improve them which is a good sign for all users.

Here's a suggestion to all users, including staff. Just leave this thread be, all of you have already disgraced yourselves and Habbox in the space of just one night and I'd rather see at least some dignity survive. You already know that Matt has told the moderation staff that we've been laxing and that we need to straighten up and get back on top and from what else I've heard, changes could be coming which will make the moderation easier and better. So arguing like this isn't solving anything it's just adding fuel to the fire, you've went completely off-topic at least twice now going on about whose in the right and whose in the wrong about being allowed to voice your own opinion. So just everyone sit back and see if anything gets worked out, there's nothing more you can do.

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Originally Posted by iSarcastix

Here's a suggestion to all users, including staff. Just leave this thread be, all of you have already disgraced yourselves and Habbox in the space of just one night and I'd rather see at least some dignity survive. You already know that Matt has told the moderation staff that we've been laxing and that we need to straighten up and get back on top and from what else I've heard, changes could be coming which will make the moderation easier and better. So arguing like this isn't solving anything it's just adding fuel to the fire, you've went completely off-topic at least twice now going on about whose in the right and whose in the wrong about being allowed to voice your own opinion. So just everyone sit back and see if anything gets worked out, there's nothing more you can do.

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I genuinely don't think any non-staff members have disgraced themselves. Nobody has broken any rules, merely a discussion of opposing opinions. I don't think any one throughout the thread has been overly disruptive. I've already said I think some of the staff members are using the wrong mentality and demeaning peoples opinions rather than acknowledging them which as Professor-Alex pointed out has never been how things worked at Habbox.

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Originally Posted by Immenseman

I genuinely don't think any non-staff members have disgraced themselves. Nobody has broken any rules, merely a discussion of opposing opinions. I don't think any one throughout the thread has been overly disruptive. I've already said I think some of the staff members are using the wrong mentality and demeaning peoples opinions rather than acknowledging them which as Professor-Alex pointed out has never been how things worked at Habbox.

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Its the constant arguing and bickering thats been going on, habbox is supposed to be one community, no difference between staff and members, but they way this thread has lead out has completely destroyed that vaule, staff and members arguing with other staff and members about something which has already been put into fixing. Do you think that this thread would really look good to new and potential members who are on the forum and to habbo itself, it could damage the reason why Habbox is the most popular fan site.

I'm sorry I completely disagree.

If we all bottled it in just to paint a pretty picture habbox would get nowhere, and I wouldnt call it arguing, id class it as discussion.

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Originally Posted by iSarcastix

Its the constant arguing and bickering thats been going on, habbox is supposed to be one community, no difference between staff and members, but they way this thread has lead out has completely destroyed that vaule, staff and members arguing with other staff and members about something which has already been put into fixing. Do you think that this thread would really look good to new and potential members who are on the forum and to habbo itself, it could damage the reason why Habbox is the most popular fan site.

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I understand and acknowledge what you're saying but you're living in an ideal world. If there was no conflict it'd be no fun. You wouldn't have your job! Surely that would be more damaging for new users if the site wasn't seen as fun. This is a healthy debate which hasn't dropped to insulting people. Until that point I don't see an issue with it.