Hi all :)
This is a bit of a team update, so please make sure you read to the
bottom.
Firstly I'm sure you'll all join me in wishing Anitar well; she's
resigned from the X team as she other commitments and issues in
real-life she needs to attend to. She's been great and has mine and
Heidi's heart-felt thanks for her help in the X Team.
Next up is a full X Team meeting for May. I'm going to schedule this for
this coming Sunday (28th May) at 6pm UK time in the Xcave and hope to
see lots of you there.
This weekend I met with 3 of the X Team Leaders (the last I'm meeting
Wednesday) and talked through the pilot scheme we're running for them,
so now it's your turn for an explanation! In recent months we've noticed
that there's been lots of complaints from Xs about niggling things such
as door-blockers and flooders in the Welcome Lounge and, as those things
are very low priority for our Moderators, we wanted to try and tackle
that issue some other way. It's been suggested on a number of occasions
that Xs be given the power to mute and kick, however we've always
resisted this as it fundamentally changes the spirit of the program and
basically turns you into a team of Silver Hobbas. Not only were we
worried about the increased workload to office staff with the extra
Habbo complaints having such powers would generate *and* having up to 50
extra activity logs to check every month, we were also concerned that if
all Xs had the ability to remove people from rooms, the Habbo community
at large would start to perceive you as a moderation team (like the
Hobbas), rather than a friendly team of experts who are on the same
level as themselves. That we didn't want as, putting it bluntly, if we'd
wanted a volunteer group of moderator types we'd simply have found some
way to keep the Hobbas going.
So given all the above, we decided to pilot a compromise and that was
Team Leaders having the ability to mute and kick (or alert and kick as
it turns out) and for the X Team as a whole to be able to ask for the
aid of a Team Leader if they felt they were really getting bogged down
in a public room and Moderators were busy. This means that if a public
room you're Xing in is being hugely disrupted by someone blocking the
door or flooding the room out, you can find a Team Leader on your
console (it doesn't have to be YOUR team's leader) and they can come and
help restore calm. They will also be able to help with 'crowd control'
during X Team events and events run by the HM, Heidi or myself.
These tools DO NOT mean that the Team Leaders are now 'running the
Welcome Lounge' and they DO NOT mean that they are changing their focus
to moderating. It simply means that if you're having a lot of trouble
with disruptive elements in the Welcome Lounge, you can ask for their
help rather than wait for a Moderator who will be a long time coming as
disruption is not a priority issue. Team Leaders are ONLY allowed to use
their tools in public rooms unless specifically given permission by
management to use them in certain guest rooms during hotel events or X
events.
Now I have heard mutterings that some think it's not fair that Team
Leaders get these abilities and not the rest of the team. Well, apart
from the reasons I've already stated I will point out that Team Leaders
ALSO have extra responsibilities. They have to run team meetings *at
least* twice a month and report back to management, they have to monitor
who is active and who isn't and they have to act as a conduit for
information up and down. We're now doing this pilot which, whilst it
gives them an extra way to help their teams, ALSO puts more
responsibility on them since it'll be their X badge on the line if they
abuse the tools or make a lot of mistakes. Team Leaders' new abilities
are there to assist YOU so I'd encourage everyone to support their Team
Leaders in this as it's for your own benefit.
The last item in this update is about X Call for Help. Becs talked about
this some months ago and said that it MAY happen (not WILL happen). I'm
afraid there are no updates to this at present; it's still an idea which
is being kicked around at high levels and may happen, or may not.
If/when we get any further information on this we'll let you all know.
Many thanks and hope to see a good bunch of you on Sunday! :)
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Emma Monks (Redtiz)
Assistant Community Manager
[email protected]
http://www.habbohotel.co.uk
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