You ask Jagex a question and they answer it with rubbish like this?
I've been Perm banned on the RS forums for no reason for about one year now and a few days ago I sent in a query about it, trying to get unbanned, this is what I send them;
"
I'm very sorry if this is in the wrong category but I can't find where to send it. I've been banned on the Runescape forums for about one year now it's I was wondering if I could be unbanned? I have learnt my lesson for what I've done wrong. It is also very annoying to have to ask my friends if they can make a thread on the forums to sell my items.
Thanks for reading :). "
and they reply with this rubbish;
"Dear 27121990,
Thank you for contacting Jagex.
Thank you for taking the time to contact Customer Support.
At Jagex we always aim to respond to every message we receive from our players individually and as quickly as possible.
Unfortunately, due to the massive growth in popularity of Runescape and the increasing number of queries that brings, we are not able to offer you a personal response this time.
We are now answering more queries than ever before and we are constantly increasing the size of our customer support unit.
We are also massively improving our system in order to answer much quicker than before.
The new system will be up to speed very soon, and this will allow us to offer a personal response to ALL your queries.
Furthermore, RuneScape.com has a wealth of information available to players whether it be Technical, Billing or Game related and more often than not you will find the answer here. Using the FAQ section, for instance, will probably help you to find the answer to your problem.
If, after looking at the website, you are still unable to locate the required answer then please resubmit your query and we will do our utmost to answer it as quickly as possible.
I would like to take this opportunity to apologise for not being able to offer a personal response at this time and, once again, I would like to ensure you we will do our best to make sure this will not happen again.
I would in addition like to thank you for your continued support in RuneScape and wish you the best of luck within the game.
Sincerely,
RuneScape Customer Support
I hope that this helps resolve your problem.
Please always refer to the RuneScape Knowledge Base to find the answer to your queries quicker.
You can also find help on all free player and all new member quests through the QuestHelp system.
Yours Sincerely
Mod Bartlett "
To be honest, is there even a point in having a "Mod Bartlett" if he doesn't even do his job? :S.
