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Habbo Help Tool explained!
Before Christmas I did a talk show and one of the questions that was asked was
“Why don’t you always reply to us?” When I hear this question I wonder why you say that because, well, let me tell you how things work. When I go into the email Inbox, I count up how many emails are there from you in different sections so we know how many we are dealing with, and then we work through them. At the end of the day it is very rare that there are any left from those numbers I counted up that morning. So to conclude, ALL emails that have come in from the previous day and night, are dealt with. Sometimes we even deal with the issues that come in on that same day. I have replied to emails when they have just come in, and the Habbo has replied with “that was quick”.
So anyway back to the question at hand –
“Why don’t you always reply to us?” The are a couple of reasons for you not getting a reply from us, 1) it may be that you have an AOL email. For some reason AOL thinks that anything from us is spam so won’t accept it. So always use a different email.
The main reason and the reason that has caused me to write this article is you not replying to our automatic message. You know when you send us an email and straight away you get back a message from us, now us at player support do not send that, it is our little mice we have working for us. When you get it you may think WTH, what a load of rubbish, but in actual fact a lot in that email could possibly help you with your problem, in fact we get replies to that thanking us for it because it helped. So, that email is designed to try and help you first. Now if for some reason that email does not help you with your problem, you need to reply to it and tell us just that. You see when that email gets sent out by the mice, the player support staff do not see your email, so the only time we actually see anything from you is when you reply. If we do not see anything from you, we just think that actually the auto mail has helped you and you no longer need us.
I have numerous emails sent to my personal Inbox on a daily basis from Habbos that have got impatient and have emailed another member of staff, and the first line in the mail is “I have mailed the help tool but they do not reply” So on investigating the name and email, I find your original email and low and behold it is still sat in the mouses Inbox because the auto message wasn’t replied to. All that happens then is I have to then look for your mail and reply which takes so much time, and takes us away from all the other emails, which then puts us behind.
So in conclusion, we ALWAYS reply to your emails, well the ones that actually get to us. We never just ignore them. So before you get moody with us, and shout at us, and call us nasty names, have a quick think and ask yourself “hmm did I reply to that auto message?” Because emailing other members of staff not only wastes your time it also wastes ours. All the staff member will do is reply back to you and tell you to use the help tool. Then you will get even more frustrated, email us calling us all the names under the sun, which will not get you any help quicker and will probably also result in a ban and a closed issue, yes that is the only time we close your issues, is when you are rude!
So to sum it all up, don’t email staff on their personal email with issues meant for the help tool, do not use an AOL address, always be nice and polite, manners will get you everywhere ;) and most of all REPLY TO THE AUTO MESSAGE!
