Router Problem [Urgent]

Hello, i went out at the weekend and bought myself a new router which can be found at the link below. I plugged it all in, set it up using the installation software and when it goes to connect to the internet it says my provider information is incorrect. However when i double checked with my old router (the one im on now) all of the information was correct. Has anyone else had this problem with the Belkin F5D8231UK4 N1 MIMO Wireless Router?

http://www.pcworld.co.uk/martprd/sto...0&category_oid=


If you could help me that would be excellent.

Thanks alot,

Matt.

You need to telephone your isp who will check your connection and
give you the right router settings I think.

Connection type - for cable customers
Connection type - for cable connections

are you with a cable isp... (virgin media?)

Quote:

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Originally Posted by Catzsy

You need to telephone your isp who will check your connection and
give you the right router settings I think.

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Mmm, surely i should of needed to for the old router im on currently as well? Thanks for trying to help +rep.

Quote:

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Originally Posted by Nick.

Connection type - for cable customers
Connection type - for cable connections

are you with a cable isp... (virgin media?)

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Im with Tiscali.

Quote:

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Originally Posted by IPhone

Mmm, surely i should of needed to for the old router im on currently as well? Thanks for trying to help +rep.

.

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Yes but if was your first router then there would not have been a problem because there would be no router settings on the computer. You now have the old router settings on the computer with a new router. I had this problem with mine when I changed from belkin to netgear but I could be talking out of my bum with your situation:P:D

Oh i see, sorry, ive come from Dlink to Belkin. Ill have a look, thanks again.

Setup information is as follows:

Connection Type/Protocol:
PPPoA (PPP Over ATM)

VCI/VPI:
VCI: 38, VPI: 0

Authentication Type:
CHAP

Encapsulation type:
VCMUX

Modulation Type:
G.DMT

Broadband username and password you should have, but will be your primary email address @tiscali.co.uk, with relevent broadband password.

Hello Dan, all of what you have said above is what the router is set to and the information (username and password) are correct however it still says that it is incorrect.

Thanks alot,

Matt.

Im not sure on the firmware but try to reset the router to factory settings and re-setup your connection - if there is no option for that, on some belkin routers there is a pinhole reset on the back, or underneath, hold that down for 10 seconds. If its still not working see if you can access the connection log (again specific to some belkin routers).

If no Joy you can try to give belkin a call, they have an international freephone number, or you can take it back to pcworld as it could be faulty?

Thanks alot Dan, there is a bit where you can set it back to factory settings and do as you say. Ill give you rep right now! :D

Thanks alot,

Matt.

As far as I'm aware Tiscali is not a cable internet provider, therefore you have a router which only supports the Virgin Media cable service. You need to get it replaced with a router that works with a normal line, this one is designed for cable lines. :)

Oh and by the way, Belkin's support line is no longer free, it's national rate. It'll tell you to ring another number if you ring the 0800 one.

Thanks alot Nick, i have just realised this, what a plonker i am!! +Rep.

Thanks alot,

Matt.